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From: Oscar Wandel on 5 Jan 2009 16:22
Thanks for your reply PA Bear

MS Office is installed but not MS Outlook.
I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
I have four files in WAB4:
Name: ab (par d�faut) type: REG_SZ Donn�es: (valeur
non d�finie)
FirstRun REG_DWORD 0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

THANKS
Oscar



From: Oscar Wandel on 5 Jan 2009 16:31
S�curit� cumulative 911567 n'existe pas dans mes programmes. L'utilitaire
Spuninst.exe non plus. Je pos�de Windows XP Service Pack3

--
Oscar


From: PA Bear [MS MVP] on 5 Jan 2009 18:16
Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.

NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6, microsoft.public.outlookexpress.general

1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem before you
installed IE8 Beta 2 but its presence is only confusing and complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.

How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/

NB: Your anti-virus application and any anti-spyware applications should be
disabled BEFORE you uninstall IE8 Beta 2. If you are running a third-party
firewall, disable it and then enable the Windows Firewall BEFORE
uninstalling IE8 Beta 2.

2. Which was installed first, IE7 or WinXP SP3?

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7 or WinXP SP3?

4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?

4b. If a Norton or McAfee application is installed now, did you upgrade to
this application and version (e.g., from Norton Internet Security 2007 to
Norton 360 2009)?
--
~PA Bear

Oscar Wandel wrote:
> Thanks for your reply PA Bear
>
> MS Office is installed but not MS Outlook.
> I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
> but not a DWORD named UseOutlook
> I have four files in WAB4:
> Name: ab (par d�faut) type: REG_SZ Donn�es:
> (valeur
> non d�finie)
> FirstRun REG_DWORD 0x00000001
> (1)
> OlkContactRefresh REG_DWORD 0x00000000 (0)
> OlkFolderRefresh REG_DWORD 0x00000000 (0)
<paste>
PA Bear [MS MVP] wrote:
> [Crossposted to OE General & French-OE6 newsgroups]
>
> Assuming MS Outlook (or MS Office) also installed:
>
> � Do you have this Registry key?...
>
> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
>
> � If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
> and
> is its value set to 1 (one)?
>
> � If not, STOP; If so, Address Book is configured to share contacts with
> Outlook, even if you don't use it (can happen with the install of Office).
> Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
> be
> available to you and all should be well. (If that DWORD is not present,
> don't create it, and don't alter any other DWORD values.)
>
> Note that any changes (additions, deletions, edits) made while sharing was
> enabled will not be available (displayed) in Address Book when sharing is
> disabled.
>
> cf. Microsoft Outlook updates change the default mail handler to Microsoft
> Outlook
> http://www.oehelp.com/OETips.aspx#13
> Oscar Wandel wrote:
>> My system is Windows XP professionel. A conflict has appeared when I
>> wanted
>> to send an email with an audio message included in the background in
>> Outlook
>> Express 6.00.2900.5512 with the Address Book. Since then I can't open my
>> emails. Neither can I open my Address Book. I get the following error
>> messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le
>> Carnet
>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install�
>> correctement.
>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas
>> install� correctement (0x8004104F). I can receive emails in Outlook
>> Express
>> but can't open them. I have downloaded a BETA version of IE 8 but this
>> has
>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
>> thanks

From: Oscar Wandel on 11 Jan 2009 11:41
Thanks for your reply PA Bear

1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have installed
with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not
running a third-party firewall. Windows Firewall is actualy disabled
(C:\i386)

2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in May
2008.

3. Norton 360 and my subscription is current. No third-party firewall. No
IE7 and WinXP3 I beleave were preinstalled.

4a. Yes a McAfee application was preinstalled when I bought the PC but I
uninstalled it right away before installing Norton 360.

4b. Yes I updated Norton 360 ones from their web site.

Thanks and regards
Oscar

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news:
%23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl...
> Oscar, please Reply To this post, quote my entire message, and answer my
> questions below by number.
>
> NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
> microsoft.public.windows.inetexplorer.ie6.browser,
> microsoft.public.fr.outlookexpress6,
> microsoft.public.outlookexpress.general
>
> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
> proceeding any further. Yes, I understand you had this problem before you
> installed IE8 Beta 2 but its presence is only confusing and complicating
> matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
>
> How to uninstall Internet Explorer 8 Beta 2
> http://support.microsoft.com/kb/957700/
>
> NB: Your anti-virus application and any anti-spyware applications should
> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
> third-party firewall, disable it and then enable the Windows Firewall
> BEFORE uninstalling IE8 Beta 2.
>
> 2. Which was installed first, IE7 or WinXP SP3?
>
> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE7 or WinXP
> SP3?
>
> 4a. Has a Norton or McAfee application ever been installed on the machine
> (e.g., a free-trial version which was preinstalled when you purchased the
> machine)?
>
> 4b. If a Norton or McAfee application is installed now, did you upgrade to
> this application and version (e.g., from Norton Internet Security 2007 to
> Norton 360 2009)?
> --
> ~PA Bear
>
> Oscar Wandel wrote:
>> Thanks for your reply PA Bear
>>
>> MS Office is installed but not MS Outlook.
>> I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
>> but not a DWORD named UseOutlook
>> I have four files in WAB4:
>> Name: ab (par d�faut) type: REG_SZ Donn�es:
>> (valeur
>> non d�finie)
>> FirstRun REG_DWORD 0x00000001
>> (1)
>> OlkContactRefresh REG_DWORD 0x00000000 (0)
>> OlkFolderRefresh REG_DWORD 0x00000000 (0)
> <paste>
> PA Bear [MS MVP] wrote:
>> [Crossposted to OE General & French-OE6 newsgroups]
>>
>> Assuming MS Outlook (or MS Office) also installed:
>>
>> . Do you have this Registry key?...
>>
>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
>>
>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
>> and
>> is its value set to 1 (one)?
>>
>> . If not, STOP; If so, Address Book is configured to share contacts with
>> Outlook, even if you don't use it (can happen with the install of
>> Office).
>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
>> be
>> available to you and all should be well. (If that DWORD is not present,
>> don't create it, and don't alter any other DWORD values.)
>>
>> Note that any changes (additions, deletions, edits) made while sharing
>> was
>> enabled will not be available (displayed) in Address Book when sharing is
>> disabled.
>>
>> cf. Microsoft Outlook updates change the default mail handler to
>> Microsoft
>> Outlook
>> http://www.oehelp.com/OETips.aspx#13
>> Oscar Wandel wrote:
>>> My system is Windows XP professionel. A conflict has appeared when I
>>> wanted
>>> to send an email with an audio message included in the background in
>>> Outlook
>>> Express 6.00.2900.5512 with the Address Book. Since then I can't open my
>>> emails. Neither can I open my Address Book. I get the following error
>>> messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le
>>> Carnet
>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install�
>>> correctement.
>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas
>>> install� correctement (0x8004104F). I can receive emails in Outlook
>>> Express
>>> but can't open them. I have downloaded a BETA version of IE 8 but this
>>> has
>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
>>> thanks
>



From: PA Bear [MS MVP] on 11 Jan 2009 17:07
[Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is
considered a "third-party firewall."]

I will assume you've already uninstalled IE8 Beta 2.

Background: McAfee and Norton applications are well-known for not
uninstalling cleanly and for not upgrading cleanly. Your problems could be
related to the fact that (a) the McAfee application which came preinstalled
on your machine did not uninstall cleanly and (b) the Norton 360 upgrade was
flawed.

===============================
[You will want to print the following instructions for offline reference.]
===============================

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

2. After making certain you have a copy of your Product Key, uninstall all
Norton software (including LiveUpdate) via Add/Remove Programs.

3. IMPORTANT! => Enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except ______________ below until your
anti-virus application has been installed and fully updated!

4a. Double-click on the file you saved in #1 above to run the Norton Removal
Tool.

4b. IMPORTANT! Reboot two times.

5a. Download & run the McAfee Consumer Products Removal Tool; see Step #2
here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

5b. IMPORTANT! Reboot two more times after running the McAfee Consumer
Products Removal Tool tool.

6. Using your Product ID, reinstall Norton 360.

NB: I would recommend that you do NOT install any Norton Add-ons yet.

7. Reboot.

8. Disable (a) the email scanning and the (b) MS Office Documents scanning
"Real Time Protections" in Norton AntiVirus.

Now see if the Outlook Express issues persist.
--
~PA Bear

Oscar Wandel wrote:
> Thanks for your reply PA Bear
>
> 1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have installed
> with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not
> running a third-party firewall. Windows Firewall is actualy disabled
> (C:\i386)
>
> 2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in
> May
> 2008.
>
> 3. Norton 360 and my subscription is current. No third-party firewall. No
> IE7 and WinXP3 I beleave were preinstalled.
>
> 4a. Yes a McAfee application was preinstalled when I bought the PC but I
> uninstalled it right away before installing Norton 360.
>
> 4b. Yes I updated Norton 360 ones from their web site.
>
> Thanks and regards
> Oscar
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news:
> %23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl...
>> Oscar, please Reply To this post, quote my entire message, and answer my
>> questions below by number.
>>
>> NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
>> microsoft.public.windows.inetexplorer.ie6.browser,
>> microsoft.public.fr.outlookexpress6,
>> microsoft.public.outlookexpress.general
>>
>> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice
>> before
>> proceeding any further. Yes, I understand you had this problem before
>> you
>> installed IE8 Beta 2 but its presence is only confusing and complicating
>> matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
>>
>> How to uninstall Internet Explorer 8 Beta 2
>> http://support.microsoft.com/kb/957700/
>>
>> NB: Your anti-virus application and any anti-spyware applications should
>> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
>> third-party firewall, disable it and then enable the Windows Firewall
>> BEFORE uninstalling IE8 Beta 2.
>>
>> 2. Which was installed first, IE7 or WinXP SP3?
>>
>> 3. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE7 or WinXP
>> SP3?
>>
>> 4a. Has a Norton or McAfee application ever been installed on the machine
>> (e.g., a free-trial version which was preinstalled when you purchased the
>> machine)?
>>
>> 4b. If a Norton or McAfee application is installed now, did you upgrade
>> to
>> this application and version (e.g., from Norton Internet Security 2007 to
>> Norton 360 2009)?
>> --
>> ~PA Bear
>>
>> Oscar Wandel wrote:
>>> Thanks for your reply PA Bear
>>>
>>> MS Office is installed but not MS Outlook.
>>> I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
>>> but not a DWORD named UseOutlook
>>> I have four files in WAB4:
>>> Name: ab (par d�faut) type: REG_SZ Donn�es:
>>> (valeur
>>> non d�finie)
>>> FirstRun REG_DWORD 0x00000001
>>> (1)
>>> OlkContactRefresh REG_DWORD 0x00000000 (0)
>>> OlkFolderRefresh REG_DWORD 0x00000000 (0)
>> <paste>
>> PA Bear [MS MVP] wrote:
>>> [Crossposted to OE General & French-OE6 newsgroups]
>>>
>>> Assuming MS Outlook (or MS Office) also installed:
>>>
>>> . Do you have this Registry key?...
>>>
>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
>>>
>>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
>>> and
>>> is its value set to 1 (one)?
>>>
>>> . If not, STOP; If so, Address Book is configured to share contacts with
>>> Outlook, even if you don't use it (can happen with the install of
>>> Office).
>>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book
>>> should
>>> be
>>> available to you and all should be well. (If that DWORD is not present,
>>> don't create it, and don't alter any other DWORD values.)
>>>
>>> Note that any changes (additions, deletions, edits) made while sharing
>>> was
>>> enabled will not be available (displayed) in Address Book when sharing
>>> is
>>> disabled.
>>>
>>> cf. Microsoft Outlook updates change the default mail handler to
>>> Microsoft
>>> Outlook
>>> http://www.oehelp.com/OETips.aspx#13
>>> Oscar Wandel wrote:
>>>> My system is Windows XP professionel. A conflict has appeared when I
>>>> wanted
>>>> to send an email with an audio message included in the background in
>>>> Outlook
>>>> Express 6.00.2900.5512 with the Address Book. Since then I can't open
>>>> my
>>>> emails. Neither can I open my Address Book. I get the following error
>>>> messages in French: 1) Echec du chargement au Carnet d'adresses.
>>>> Outlook
>>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le
>>>> Carnet
>>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install�
>>>> correctement.
>>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas
>>>> install� correctement (0x8004104F). I can receive emails in Outlook
>>>> Express
>>>> but can't open them. I have downloaded a BETA version of IE 8 but this
>>>> has
>>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
>>>> thanks

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