How to repair or re-install Address Book
in [Internet Explorer 6]
|
From: Oscar Wandel on 16 Jan 2009 17:15 Thanks for your reply PA Bear the point 5a could not be execuded: the web site page said An Error Occurred and in the tab: Unexpected Error otherwise all points up to 8 were done. I sorry to say that Outlook Express issues persist. Thanks and regards Oscar "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news: OHXOLnDdJHA.556(a)TK2MSFTNGP06.phx.gbl... > [Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is > considered a "third-party firewall."] > > I will assume you've already uninstalled IE8 Beta 2. > > Background: McAfee and Norton applications are well-known for not > uninstalling cleanly and for not upgrading cleanly. Your problems could > be related to the fact that (a) the McAfee application which came > preinstalled on your machine did not uninstall cleanly and (b) the Norton > 360 upgrade was flawed. > > =============================== > [You will want to print the following instructions for offline reference.] > =============================== > > 1. Download the Norton Removal Tool, saving it to your desktop: > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 > > 2. After making certain you have a copy of your Product Key, uninstall all > Norton software (including LiveUpdate) via Add/Remove Programs. > > 3. IMPORTANT! => Enable the Windows Firewall. > > NB: You're "working without a net" now: Don't to ANYTHING else online > (e.g., browsing; reading email; chatting) except ______________ below > until your anti-virus application has been installed and fully updated! > > 4a. Double-click on the file you saved in #1 above to run the Norton > Removal Tool. > > 4b. IMPORTANT! Reboot two times. > > 5a. Download & run the McAfee Consumer Products Removal Tool; see Step #2 > here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 > > 5b. IMPORTANT! Reboot two more times after running the McAfee Consumer > Products Removal Tool tool. > > 6. Using your Product ID, reinstall Norton 360. > > NB: I would recommend that you do NOT install any Norton Add-ons yet. > > 7. Reboot. > > 8. Disable (a) the email scanning and the (b) MS Office Documents scanning > "Real Time Protections" in Norton AntiVirus. > > Now see if the Outlook Express issues persist. > -- > ~PA Bear > > Oscar Wandel wrote: >> Thanks for your reply PA Bear >> >> 1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have >> installed >> with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not >> running a third-party firewall. Windows Firewall is actualy disabled >> (C:\i386) >> >> 2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in >> May >> 2008. >> >> 3. Norton 360 and my subscription is current. No third-party firewall. No >> IE7 and WinXP3 I beleave were preinstalled. >> >> 4a. Yes a McAfee application was preinstalled when I bought the PC but I >> uninstalled it right away before installing Norton 360. >> >> 4b. Yes I updated Norton 360 ones from their web site. >> >> Thanks and regards >> Oscar >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news: >> %23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl... >>> Oscar, please Reply To this post, quote my entire message, and answer my >>> questions below by number. >>> >>> NB: Please continue the crosspost to all three (3) newsgroups; i.e., >>> microsoft.public.windows.inetexplorer.ie6.browser, >>> microsoft.public.fr.outlookexpress6, >>> microsoft.public.outlookexpress.general >>> >>> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice >>> before >>> proceeding any further. Yes, I understand you had this problem before >>> you >>> installed IE8 Beta 2 but its presence is only confusing and complicating >>> matters. Uninstalling IE8 Beta 2 should automatically restore IE7. >>> >>> How to uninstall Internet Explorer 8 Beta 2 >>> http://support.microsoft.com/kb/957700/ >>> >>> NB: Your anti-virus application and any anti-spyware applications should >>> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a >>> third-party firewall, disable it and then enable the Windows Firewall >>> BEFORE uninstalling IE8 Beta 2. >>> >>> 2. Which was installed first, IE7 or WinXP SP3? >>> >>> 3. What anti-virus application or security suite is installed and is >>> your >>> subscription current? What anti-spyware applications (other than >>> Defender)? What third-party firewall (if any)? Were any of these >>> applications running in the background when you installed IE7 or WinXP >>> SP3? >>> >>> 4a. Has a Norton or McAfee application ever been installed on the >>> machine >>> (e.g., a free-trial version which was preinstalled when you purchased >>> the >>> machine)? >>> >>> 4b. If a Norton or McAfee application is installed now, did you upgrade >>> to >>> this application and version (e.g., from Norton Internet Security 2007 >>> to >>> Norton 360 2009)? >>> -- >>> ~PA Bear >>> >>> Oscar Wandel wrote: >>>> Thanks for your reply PA Bear >>>> >>>> MS Office is installed but not MS Outlook. >>>> I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>> but not a DWORD named UseOutlook >>>> I have four files in WAB4: >>>> Name: ab (par d�faut) type: REG_SZ Donn�es: >>>> (valeur >>>> non d�finie) >>>> FirstRun REG_DWORD >>>> 0x00000001 >>>> (1) >>>> OlkContactRefresh REG_DWORD 0x00000000 (0) >>>> OlkFolderRefresh REG_DWORD 0x00000000 (0) >>> <paste> >>> PA Bear [MS MVP] wrote: >>>> [Crossposted to OE General & French-OE6 newsgroups] >>>> >>>> Assuming MS Outlook (or MS Office) also installed: >>>> >>>> . Do you have this Registry key?... >>>> >>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>> >>>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) >>>> and >>>> is its value set to 1 (one)? >>>> >>>> . If not, STOP; If so, Address Book is configured to share contacts >>>> with >>>> Outlook, even if you don't use it (can happen with the install of >>>> Office). >>>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book >>>> should >>>> be >>>> available to you and all should be well. (If that DWORD is not >>>> present, >>>> don't create it, and don't alter any other DWORD values.) >>>> >>>> Note that any changes (additions, deletions, edits) made while sharing >>>> was >>>> enabled will not be available (displayed) in Address Book when sharing >>>> is >>>> disabled. >>>> >>>> cf. Microsoft Outlook updates change the default mail handler to >>>> Microsoft >>>> Outlook >>>> http://www.oehelp.com/OETips.aspx#13 >>>> Oscar Wandel wrote: >>>>> My system is Windows XP professionel. A conflict has appeared when I >>>>> wanted >>>>> to send an email with an audio message included in the background in >>>>> Outlook >>>>> Express 6.00.2900.5512 with the Address Book. Since then I can't open >>>>> my >>>>> emails. Neither can I open my Address Book. I get the following error >>>>> messages in French: 1) Echec du chargement au Carnet d'adresses. >>>>> Outlook >>>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le >>>>> Carnet >>>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install� >>>>> correctement. >>>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas >>>>> install� correctement (0x8004104F). I can receive emails in Outlook >>>>> Express >>>>> but can't open them. I have downloaded a BETA version of IE 8 but this >>>>> has >>>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME? >>>>> thanks >
From: PA Bear [MS MVP] on 16 Jan 2009 18:48 I don't understand. You could not and still cannot open your browser to http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ?? Oscar Wandel wrote: > Thanks for your reply PA Bear > > the point 5a could not be execuded: the web site page said An Error > Occurred > and in the tab: Unexpected Error > otherwise all points up to 8 were done. > I sorry to say that Outlook Express issues persist. > >> [Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is >> considered a "third-party firewall."] >> >> I will assume you've already uninstalled IE8 Beta 2. >> >> Background: McAfee and Norton applications are well-known for not >> uninstalling cleanly and for not upgrading cleanly. Your problems could >> be related to the fact that (a) the McAfee application which came >> preinstalled on your machine did not uninstall cleanly and (b) the Norton >> 360 upgrade was flawed. >> >> =============================== >> [You will want to print the following instructions for offline >> reference.] >> =============================== >> >> 1. Download the Norton Removal Tool, saving it to your desktop: >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 >> >> 2. After making certain you have a copy of your Product Key, uninstall >> all >> Norton software (including LiveUpdate) via Add/Remove Programs. >> >> 3. IMPORTANT! => Enable the Windows Firewall. >> >> NB: You're "working without a net" now: Don't to ANYTHING else online >> (e.g., browsing; reading email; chatting) except ______________ below >> until your anti-virus application has been installed and fully updated! >> >> 4a. Double-click on the file you saved in #1 above to run the Norton >> Removal Tool. >> >> 4b. IMPORTANT! Reboot two times. >> >> 5a. Download & run the McAfee Consumer Products Removal Tool; see Step #2 >> here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 >> >> 5b. IMPORTANT! Reboot two more times after running the McAfee Consumer >> Products Removal Tool tool. >> >> 6. Using your Product ID, reinstall Norton 360. >> >> NB: I would recommend that you do NOT install any Norton Add-ons yet. >> >> 7. Reboot. >> >> 8. Disable (a) the email scanning and the (b) MS Office Documents >> scanning >> "Real Time Protections" in Norton AntiVirus. >> >> Now see if the Outlook Express issues persist. >> -- >> ~PA Bear >> >> Oscar Wandel wrote: >>> Thanks for your reply PA Bear >>> >>> 1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have >>> installed >>> with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not >>> running a third-party firewall. Windows Firewall is actualy disabled >>> (C:\i386) >>> >>> 2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in >>> May >>> 2008. >>> >>> 3. Norton 360 and my subscription is current. No third-party firewall. >>> No >>> IE7 and WinXP3 I beleave were preinstalled. >>> >>> 4a. Yes a McAfee application was preinstalled when I bought the PC but I >>> uninstalled it right away before installing Norton 360. >>> >>> 4b. Yes I updated Norton 360 ones from their web site. >>> >>> Thanks and regards >>> Oscar >>> >>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de >>> news: >>> %23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl... >>>> Oscar, please Reply To this post, quote my entire message, and answer >>>> my >>>> questions below by number. >>>> >>>> NB: Please continue the crosspost to all three (3) newsgroups; i.e., >>>> microsoft.public.windows.inetexplorer.ie6.browser, >>>> microsoft.public.fr.outlookexpress6, >>>> microsoft.public.outlookexpress.general >>>> >>>> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice >>>> before >>>> proceeding any further. Yes, I understand you had this problem before >>>> you >>>> installed IE8 Beta 2 but its presence is only confusing and >>>> complicating >>>> matters. Uninstalling IE8 Beta 2 should automatically restore IE7. >>>> >>>> How to uninstall Internet Explorer 8 Beta 2 >>>> http://support.microsoft.com/kb/957700/ >>>> >>>> NB: Your anti-virus application and any anti-spyware applications >>>> should >>>> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a >>>> third-party firewall, disable it and then enable the Windows Firewall >>>> BEFORE uninstalling IE8 Beta 2. >>>> >>>> 2. Which was installed first, IE7 or WinXP SP3? >>>> >>>> 3. What anti-virus application or security suite is installed and is >>>> your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? Were any of these >>>> applications running in the background when you installed IE7 or WinXP >>>> SP3? >>>> >>>> 4a. Has a Norton or McAfee application ever been installed on the >>>> machine >>>> (e.g., a free-trial version which was preinstalled when you purchased >>>> the >>>> machine)? >>>> >>>> 4b. If a Norton or McAfee application is installed now, did you upgrade >>>> to >>>> this application and version (e.g., from Norton Internet Security 2007 >>>> to >>>> Norton 360 2009)? >>>> -- >>>> ~PA Bear >>>> >>>> Oscar Wandel wrote: >>>>> Thanks for your reply PA Bear >>>>> >>>>> MS Office is installed but not MS Outlook. >>>>> I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>> but not a DWORD named UseOutlook >>>>> I have four files in WAB4: >>>>> Name: ab (par d�faut) type: REG_SZ Donn�es: >>>>> (valeur >>>>> non d�finie) >>>>> FirstRun REG_DWORD >>>>> 0x00000001 >>>>> (1) >>>>> OlkContactRefresh REG_DWORD 0x00000000 (0) >>>>> OlkFolderRefresh REG_DWORD 0x00000000 (0) >>>> <paste> >>>> PA Bear [MS MVP] wrote: >>>>> [Crossposted to OE General & French-OE6 newsgroups] >>>>> >>>>> Assuming MS Outlook (or MS Office) also installed: >>>>> >>>>> . Do you have this Registry key?... >>>>> >>>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>> >>>>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no >>>>> space) >>>>> and >>>>> is its value set to 1 (one)? >>>>> >>>>> . If not, STOP; If so, Address Book is configured to share contacts >>>>> with >>>>> Outlook, even if you don't use it (can happen with the install of >>>>> Office). >>>>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book >>>>> should >>>>> be >>>>> available to you and all should be well. (If that DWORD is not >>>>> present, >>>>> don't create it, and don't alter any other DWORD values.) >>>>> >>>>> Note that any changes (additions, deletions, edits) made while sharing >>>>> was >>>>> enabled will not be available (displayed) in Address Book when sharing >>>>> is >>>>> disabled. >>>>> >>>>> cf. Microsoft Outlook updates change the default mail handler to >>>>> Microsoft >>>>> Outlook >>>>> http://www.oehelp.com/OETips.aspx#13 >>>>> Oscar Wandel wrote: >>>>>> My system is Windows XP professionel. A conflict has appeared when I >>>>>> wanted >>>>>> to send an email with an audio message included in the background in >>>>>> Outlook >>>>>> Express 6.00.2900.5512 with the Address Book. Since then I can't open >>>>>> my >>>>>> emails. Neither can I open my Address Book. I get the following error >>>>>> messages in French: 1) Echec du chargement au Carnet d'adresses. >>>>>> Outlook >>>>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le >>>>>> Carnet >>>>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install� >>>>>> correctement. >>>>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas >>>>>> install� correctement (0x8004104F). I can receive emails in Outlook >>>>>> Express >>>>>> but can't open them. I have downloaded a BETA version of IE 8 but >>>>>> this >>>>>> has >>>>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME? >>>>>> thanks
From: Oscar Wandel on 20 Jan 2009 05:48 I still cannot open my browser to http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 On Mc.Afee's web site I read that this page has got ptoblems!!! Oscar "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news: %231x72YDeJHA.4492(a)TK2MSFTNGP03.phx.gbl... >I don't understand. You could not and still cannot open your browser to > http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ?? > > Oscar Wandel wrote: >> Thanks for your reply PA Bear >> >> the point 5a could not be execuded: the web site page said An Error >> Occurred >> and in the tab: Unexpected Error >> otherwise all points up to 8 were done. >> I sorry to say that Outlook Express issues persist. >> >>> [Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is >>> considered a "third-party firewall."] >>> >>> I will assume you've already uninstalled IE8 Beta 2. >>> >>> Background: McAfee and Norton applications are well-known for not >>> uninstalling cleanly and for not upgrading cleanly. Your problems could >>> be related to the fact that (a) the McAfee application which came >>> preinstalled on your machine did not uninstall cleanly and (b) the >>> Norton >>> 360 upgrade was flawed. >>> >>> =============================== >>> [You will want to print the following instructions for offline >>> reference.] >>> =============================== >>> >>> 1. Download the Norton Removal Tool, saving it to your desktop: >>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 >>> >>> 2. After making certain you have a copy of your Product Key, uninstall >>> all >>> Norton software (including LiveUpdate) via Add/Remove Programs. >>> >>> 3. IMPORTANT! => Enable the Windows Firewall. >>> >>> NB: You're "working without a net" now: Don't to ANYTHING else online >>> (e.g., browsing; reading email; chatting) except ______________ below >>> until your anti-virus application has been installed and fully updated! >>> >>> 4a. Double-click on the file you saved in #1 above to run the Norton >>> Removal Tool. >>> >>> 4b. IMPORTANT! Reboot two times. >>> >>> 5a. Download & run the McAfee Consumer Products Removal Tool; see Step >>> #2 >>> here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 >>> >>> 5b. IMPORTANT! Reboot two more times after running the McAfee Consumer >>> Products Removal Tool tool. >>> >>> 6. Using your Product ID, reinstall Norton 360. >>> >>> NB: I would recommend that you do NOT install any Norton Add-ons yet. >>> >>> 7. Reboot. >>> >>> 8. Disable (a) the email scanning and the (b) MS Office Documents >>> scanning >>> "Real Time Protections" in Norton AntiVirus. >>> >>> Now see if the Outlook Express issues persist. >>> -- >>> ~PA Bear >>> >>> Oscar Wandel wrote: >>>> Thanks for your reply PA Bear >>>> >>>> 1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have >>>> installed >>>> with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not >>>> running a third-party firewall. Windows Firewall is actualy disabled >>>> (C:\i386) >>>> >>>> 2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in >>>> May >>>> 2008. >>>> >>>> 3. Norton 360 and my subscription is current. No third-party firewall. >>>> No >>>> IE7 and WinXP3 I beleave were preinstalled. >>>> >>>> 4a. Yes a McAfee application was preinstalled when I bought the PC but >>>> I >>>> uninstalled it right away before installing Norton 360. >>>> >>>> 4b. Yes I updated Norton 360 ones from their web site. >>>> >>>> Thanks and regards >>>> Oscar >>>> >>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de >>>> news: >>>> %23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl... >>>>> Oscar, please Reply To this post, quote my entire message, and answer >>>>> my >>>>> questions below by number. >>>>> >>>>> NB: Please continue the crosspost to all three (3) newsgroups; i.e., >>>>> microsoft.public.windows.inetexplorer.ie6.browser, >>>>> microsoft.public.fr.outlookexpress6, >>>>> microsoft.public.outlookexpress.general >>>>> >>>>> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice >>>>> before >>>>> proceeding any further. Yes, I understand you had this problem before >>>>> you >>>>> installed IE8 Beta 2 but its presence is only confusing and >>>>> complicating >>>>> matters. Uninstalling IE8 Beta 2 should automatically restore IE7. >>>>> >>>>> How to uninstall Internet Explorer 8 Beta 2 >>>>> http://support.microsoft.com/kb/957700/ >>>>> >>>>> NB: Your anti-virus application and any anti-spyware applications >>>>> should >>>>> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a >>>>> third-party firewall, disable it and then enable the Windows Firewall >>>>> BEFORE uninstalling IE8 Beta 2. >>>>> >>>>> 2. Which was installed first, IE7 or WinXP SP3? >>>>> >>>>> 3. What anti-virus application or security suite is installed and is >>>>> your >>>>> subscription current? What anti-spyware applications (other than >>>>> Defender)? What third-party firewall (if any)? Were any of these >>>>> applications running in the background when you installed IE7 or WinXP >>>>> SP3? >>>>> >>>>> 4a. Has a Norton or McAfee application ever been installed on the >>>>> machine >>>>> (e.g., a free-trial version which was preinstalled when you purchased >>>>> the >>>>> machine)? >>>>> >>>>> 4b. If a Norton or McAfee application is installed now, did you >>>>> upgrade >>>>> to >>>>> this application and version (e.g., from Norton Internet Security 2007 >>>>> to >>>>> Norton 360 2009)? >>>>> -- >>>>> ~PA Bear >>>>> >>>>> Oscar Wandel wrote: >>>>>> Thanks for your reply PA Bear >>>>>> >>>>>> MS Office is installed but not MS Outlook. >>>>>> I have the Registry key: >>>>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>>> but not a DWORD named UseOutlook >>>>>> I have four files in WAB4: >>>>>> Name: ab (par d�faut) type: REG_SZ Donn�es: >>>>>> (valeur >>>>>> non d�finie) >>>>>> FirstRun REG_DWORD >>>>>> 0x00000001 >>>>>> (1) >>>>>> OlkContactRefresh REG_DWORD 0x00000000 (0) >>>>>> OlkFolderRefresh REG_DWORD 0x00000000 (0) >>>>> <paste> >>>>> PA Bear [MS MVP] wrote: >>>>>> [Crossposted to OE General & French-OE6 newsgroups] >>>>>> >>>>>> Assuming MS Outlook (or MS Office) also installed: >>>>>> >>>>>> . Do you have this Registry key?... >>>>>> >>>>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>>> >>>>>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no >>>>>> space) >>>>>> and >>>>>> is its value set to 1 (one)? >>>>>> >>>>>> . If not, STOP; If so, Address Book is configured to share contacts >>>>>> with >>>>>> Outlook, even if you don't use it (can happen with the install of >>>>>> Office). >>>>>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book >>>>>> should >>>>>> be >>>>>> available to you and all should be well. (If that DWORD is not >>>>>> present, >>>>>> don't create it, and don't alter any other DWORD values.) >>>>>> >>>>>> Note that any changes (additions, deletions, edits) made while >>>>>> sharing >>>>>> was >>>>>> enabled will not be available (displayed) in Address Book when >>>>>> sharing >>>>>> is >>>>>> disabled. >>>>>> >>>>>> cf. Microsoft Outlook updates change the default mail handler to >>>>>> Microsoft >>>>>> Outlook >>>>>> http://www.oehelp.com/OETips.aspx#13 >>>>>> Oscar Wandel wrote: >>>>>>> My system is Windows XP professionel. A conflict has appeared when I >>>>>>> wanted >>>>>>> to send an email with an audio message included in the background in >>>>>>> Outlook >>>>>>> Express 6.00.2900.5512 with the Address Book. Since then I can't >>>>>>> open >>>>>>> my >>>>>>> emails. Neither can I open my Address Book. I get the following >>>>>>> error >>>>>>> messages in French: 1) Echec du chargement au Carnet d'adresses. >>>>>>> Outlook >>>>>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le >>>>>>> Carnet >>>>>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install� >>>>>>> correctement. >>>>>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement pas >>>>>>> install� correctement (0x8004104F). I can receive emails in Outlook >>>>>>> Express >>>>>>> but can't open them. I have downloaded a BETA version of IE 8 but >>>>>>> this >>>>>>> has >>>>>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME? >>>>>>> thanks >
From: PA Bear [MS MVP] on 20 Jan 2009 17:02 Try this one instead: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 Oscar Wandel wrote: > I still cannot open my browser to > http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 On > Mc.Afee's web site I read that this page has got ptoblems!!! > Oscar > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de news: > %231x72YDeJHA.4492(a)TK2MSFTNGP03.phx.gbl... >> I don't understand. You could not and still cannot open your browser to >> http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ?? >> >> Oscar Wandel wrote: >>> Thanks for your reply PA Bear >>> >>> the point 5a could not be execuded: the web site page said An Error >>> Occurred >>> and in the tab: Unexpected Error >>> otherwise all points up to 8 were done. >>> I sorry to say that Outlook Express issues persist. >>> >>>> [Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is >>>> considered a "third-party firewall."] >>>> >>>> I will assume you've already uninstalled IE8 Beta 2. >>>> >>>> Background: McAfee and Norton applications are well-known for not >>>> uninstalling cleanly and for not upgrading cleanly. Your problems >>>> could >>>> be related to the fact that (a) the McAfee application which came >>>> preinstalled on your machine did not uninstall cleanly and (b) the >>>> Norton >>>> 360 upgrade was flawed. >>>> >>>> =============================== >>>> [You will want to print the following instructions for offline >>>> reference.] >>>> =============================== >>>> >>>> 1. Download the Norton Removal Tool, saving it to your desktop: >>>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 >>>> >>>> 2. After making certain you have a copy of your Product Key, uninstall >>>> all >>>> Norton software (including LiveUpdate) via Add/Remove Programs. >>>> >>>> 3. IMPORTANT! => Enable the Windows Firewall. >>>> >>>> NB: You're "working without a net" now: Don't to ANYTHING else online >>>> (e.g., browsing; reading email; chatting) except ______________ below >>>> until your anti-virus application has been installed and fully updated! >>>> >>>> 4a. Double-click on the file you saved in #1 above to run the Norton >>>> Removal Tool. >>>> >>>> 4b. IMPORTANT! Reboot two times. >>>> >>>> 5a. Download & run the McAfee Consumer Products Removal Tool; see Step >>>> #2 >>>> here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 >>>> >>>> 5b. IMPORTANT! Reboot two more times after running the McAfee Consumer >>>> Products Removal Tool tool. >>>> >>>> 6. Using your Product ID, reinstall Norton 360. >>>> >>>> NB: I would recommend that you do NOT install any Norton Add-ons yet. >>>> >>>> 7. Reboot. >>>> >>>> 8. Disable (a) the email scanning and the (b) MS Office Documents >>>> scanning >>>> "Real Time Protections" in Norton AntiVirus. >>>> >>>> Now see if the Outlook Express issues persist. >>>> -- >>>> ~PA Bear >>>> >>>> Oscar Wandel wrote: >>>>> Thanks for your reply PA Bear >>>>> >>>>> 1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have >>>>> installed >>>>> with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am >>>>> not >>>>> running a third-party firewall. Windows Firewall is actualy disabled >>>>> (C:\i386) >>>>> >>>>> 2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC >>>>> in >>>>> May >>>>> 2008. >>>>> >>>>> 3. Norton 360 and my subscription is current. No third-party firewall. >>>>> No >>>>> IE7 and WinXP3 I beleave were preinstalled. >>>>> >>>>> 4a. Yes a McAfee application was preinstalled when I bought the PC but >>>>> I >>>>> uninstalled it right away before installing Norton 360. >>>>> >>>>> 4b. Yes I updated Norton 360 ones from their web site. >>>>> >>>>> Thanks and regards >>>>> Oscar >>>>> >>>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> a �crit dans le message de >>>>> news: >>>>> %23z27wz4bJHA.1704(a)TK2MSFTNGP05.phx.gbl... >>>>>> Oscar, please Reply To this post, quote my entire message, and answer >>>>>> my >>>>>> questions below by number. >>>>>> >>>>>> NB: Please continue the crosspost to all three (3) newsgroups; i.e., >>>>>> microsoft.public.windows.inetexplorer.ie6.browser, >>>>>> microsoft.public.fr.outlookexpress6, >>>>>> microsoft.public.outlookexpress.general >>>>>> >>>>>> 1. I would recommend that you uninstall IE8 Beta 2 and reboot twice >>>>>> before >>>>>> proceeding any further. Yes, I understand you had this problem >>>>>> before >>>>>> you >>>>>> installed IE8 Beta 2 but its presence is only confusing and >>>>>> complicating >>>>>> matters. Uninstalling IE8 Beta 2 should automatically restore IE7. >>>>>> >>>>>> How to uninstall Internet Explorer 8 Beta 2 >>>>>> http://support.microsoft.com/kb/957700/ >>>>>> >>>>>> NB: Your anti-virus application and any anti-spyware applications >>>>>> should >>>>>> be disabled BEFORE you uninstall IE8 Beta 2. If you are running a >>>>>> third-party firewall, disable it and then enable the Windows Firewall >>>>>> BEFORE uninstalling IE8 Beta 2. >>>>>> >>>>>> 2. Which was installed first, IE7 or WinXP SP3? >>>>>> >>>>>> 3. What anti-virus application or security suite is installed and is >>>>>> your >>>>>> subscription current? What anti-spyware applications (other than >>>>>> Defender)? What third-party firewall (if any)? Were any of these >>>>>> applications running in the background when you installed IE7 or >>>>>> WinXP >>>>>> SP3? >>>>>> >>>>>> 4a. Has a Norton or McAfee application ever been installed on the >>>>>> machine >>>>>> (e.g., a free-trial version which was preinstalled when you purchased >>>>>> the >>>>>> machine)? >>>>>> >>>>>> 4b. If a Norton or McAfee application is installed now, did you >>>>>> upgrade >>>>>> to >>>>>> this application and version (e.g., from Norton Internet Security >>>>>> 2007 >>>>>> to >>>>>> Norton 360 2009)? >>>>>> -- >>>>>> ~PA Bear >>>>>> >>>>>> Oscar Wandel wrote: >>>>>>> Thanks for your reply PA Bear >>>>>>> >>>>>>> MS Office is installed but not MS Outlook. >>>>>>> I have the Registry key: >>>>>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>>>> but not a DWORD named UseOutlook >>>>>>> I have four files in WAB4: >>>>>>> Name: ab (par d�faut) type: REG_SZ Donn�es: >>>>>>> (valeur >>>>>>> non d�finie) >>>>>>> FirstRun REG_DWORD >>>>>>> 0x00000001 >>>>>>> (1) >>>>>>> OlkContactRefresh REG_DWORD 0x00000000 (0) >>>>>>> OlkFolderRefresh REG_DWORD 0x00000000 >>>>>>> (0) >>>>>> <paste> >>>>>> PA Bear [MS MVP] wrote: >>>>>>> [Crossposted to OE General & French-OE6 newsgroups] >>>>>>> >>>>>>> Assuming MS Outlook (or MS Office) also installed: >>>>>>> >>>>>>> . Do you have this Registry key?... >>>>>>> >>>>>>> HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 >>>>>>> >>>>>>> . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no >>>>>>> space) >>>>>>> and >>>>>>> is its value set to 1 (one)? >>>>>>> >>>>>>> . If not, STOP; If so, Address Book is configured to share contacts >>>>>>> with >>>>>>> Outlook, even if you don't use it (can happen with the install of >>>>>>> Office). >>>>>>> Change the value to 0 (zero), close REGEDIT & reboot: Address Book >>>>>>> should >>>>>>> be >>>>>>> available to you and all should be well. (If that DWORD is not >>>>>>> present, >>>>>>> don't create it, and don't alter any other DWORD values.) >>>>>>> >>>>>>> Note that any changes (additions, deletions, edits) made while >>>>>>> sharing >>>>>>> was >>>>>>> enabled will not be available (displayed) in Address Book when >>>>>>> sharing >>>>>>> is >>>>>>> disabled. >>>>>>> >>>>>>> cf. Microsoft Outlook updates change the default mail handler to >>>>>>> Microsoft >>>>>>> Outlook >>>>>>> http://www.oehelp.com/OETips.aspx#13 >>>>>>> Oscar Wandel wrote: >>>>>>>> My system is Windows XP professionel. A conflict has appeared when >>>>>>>> I >>>>>>>> wanted >>>>>>>> to send an email with an audio message included in the background >>>>>>>> in >>>>>>>> Outlook >>>>>>>> Express 6.00.2900.5512 with the Address Book. Since then I can't >>>>>>>> open >>>>>>>> my >>>>>>>> emails. Neither can I open my Address Book. I get the following >>>>>>>> error >>>>>>>> messages in French: 1) Echec du chargement au Carnet d'adresses. >>>>>>>> Outlook >>>>>>>> Express n'est pas configur� correctement. 2) Impossible d'ouvrir le >>>>>>>> Carnet >>>>>>>> d'adresses. Le Carnet d'adresses n'est peut-�tre pas install� >>>>>>>> correctement. >>>>>>>> 3) Impossible de d�marrer Outlook Express. Il n'est probablement >>>>>>>> pas >>>>>>>> install� correctement (0x8004104F). I can receive emails in Outlook >>>>>>>> Express >>>>>>>> but can't open them. I have downloaded a BETA version of IE 8 but >>>>>>>> this >>>>>>>> has >>>>>>>> not helped me. I used to have IE 7. CAN SOMEBODY HELP ME? >>>>>>>> thanks
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