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From: Robert Aldwinckle on 15 Feb 2010 11:06
(cross-post added to WU)

"KeithIrv" <KeithIrv(a)discussions.microsoft.com> wrote in message
news:2CFCC87F-34C2-4FE8-93BC-7C91F225FEB9(a)microsoft.com...
> When I try to update to IE8 (either through automatic update or manually),
> the installation process fails to install IE8. Auto Update runs through
> the
> installation but puts a red cross against the "Install Internet Explorer
> 8"
> line.

What kind of "red cross"? Depending on the context I can visualize
something which denotes a file not found or something which failed. In the
former case right-click, Properties or View Source might help clarify; in
the latter case doubleclicking on that button might give you more
information about it.

In fact, though, if what are describing is actually a failed download or
install attempt you would get more explicit clues from the
WindowsUpdate.log (ref. KB902093).


> If I try manually, the installation package complains that I need an
> update and points me to a page to download an update (KB932823).


http://support.microsoft.com/kb/932823

<quote>
This problem occurs if the Japanese Input Method Editor (IME) is the default
keyboard layout.
</quote>

Do you have such a keyboard even configured? ; }


> When I run
> this update, it stops telling me that "Setup has detected that the Service
> Pack version of the system is newer than the update being applied. There
> is
> no need to install the update". My OS is reported as XP SP3 v 5.1.2600
> SP3
> version 5913, build 2600 from System Info.


<quote>
To resolve this problem, obtain the latest service pack for Windows XP.
</quote>

Evidently you have the latest service pack for your OS but perhaps some of
its modules are out of synch? The WU log should show you more details
about that, even without resorting to its verbose logging, though that would
be a potentially more complete diagnostic. In addition you could
supplement either by running ProcMon to see what else was happening at the
time of each write in terms of file and registry accesses. The ProcMon
trace doesn't exactly identify each message being written but it's not too
difficult to infer that based on the timestamp and the length of the write
involved.


> I seem to be stuck in a chicken
> and egg situation. Any suggestions as to how to rectify this so that I
> can
> install IE8 and get rid of the annoying "Updates are available for your
> computer" notification that keeps popping up!


First you need to clarify your symptoms. Remember, your words have to
substitute for what our eyes might notice.


HTH

Robert Aldwinckle
---

From: PA Bear [MS MVP] on 15 Feb 2010 12:19
[Crosspost to Windows Update per Robert's lead]

1. Start | Run | (type) WINVER | OK

Write down the complete, second line of text displayed then post it in a
reply to this post.

2. In Windows Explorer, navigate to and right-click on...

C:\Program Files\Internet Explorer\IEXPLORE.EXE <=this file

Select Properties | Version (tab): What file version is displayed here
(e.g., v8.0.1234.56789)?

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you attempted to install IE8?

4. Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


KeithIrv wrote:
> When I try to update to IE8 (either through automatic update or manually),
> the installation process fails to install IE8. Auto Update runs through
> the
> installation but puts a red cross against the "Install Internet Explorer
> 8"
> line. If I try manually, the installation package complains that I need
> an
> update and points me to a page to download an update (KB932823). When I
> run
> this update, it stops telling me that "Setup has detected that the Service
> Pack version of the system is newer than the update being applied. There
> is
> no need to install the update". My OS is reported as XP SP3 v 5.1.2600
> SP3
> version 5913, build 2600 from System Info. I seem to be stuck in a
> chicken
> and egg situation. Any suggestions as to how to rectify this so that I
> can
> install IE8 and get rid of the annoying "Updates are available for your
> computer" notification that keeps popping up!

From: KeithIrv on 19 Feb 2010 04:01
Robear,

Apologies for being slow replying!

1. Version 5.1 (Build 2600.xpsp_sp3_gdr.091208-2036: service Pack3,v.5 ..
and then its off the side of the info box and I cannot see the rest)

2. 7.0.6000.16981 at the top f the tab and 7.00.6000.16981
(vista_gdr.091215-2244) in the File Version Value box.

3. Macafee Security Centre. Which is fully updated and current. I have
tried to install IE8 with all AV software and firewalls switched off as well
as all switched on. The result is the same as described.

4. The only AV software has been the Macafee Security Centre as above. Its
a self build machine and I am certain that no free trials AV software (or
spyware) has been installed.

Grateful for your help

Keith


"PA Bear [MS MVP]" wrote:

> [Crosspost to Windows Update per Robert's lead]
>
> 1. Start | Run | (type) WINVER | OK
>
> Write down the complete, second line of text displayed then post it in a
> reply to this post.
>
> 2. In Windows Explorer, navigate to and right-click on...
>
> C:\Program Files\Internet Explorer\IEXPLORE.EXE <=this file
>
> Select Properties | Version (tab): What file version is displayed here
> (e.g., v8.0.1234.56789)?
>
> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you attempted to install IE8?
>
> 4. Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> KeithIrv wrote:
> > When I try to update to IE8 (either through automatic update or manually),
> > the installation process fails to install IE8. Auto Update runs through
> > the
> > installation but puts a red cross against the "Install Internet Explorer
> > 8"
> > line. If I try manually, the installation package complains that I need
> > an
> > update and points me to a page to download an update (KB932823). When I
> > run
> > this update, it stops telling me that "Setup has detected that the Service
> > Pack version of the system is newer than the update being applied. There
> > is
> > no need to install the update". My OS is reported as XP SP3 v 5.1.2600
> > SP3
> > version 5913, build 2600 from System Info. I seem to be stuck in a
> > chicken
> > and egg situation. Any suggestions as to how to rectify this so that I
> > can
> > install IE8 and get rid of the annoying "Updates are available for your
> > computer" notification that keeps popping up!
>
> .
>
From: KeithIrv on 19 Feb 2010 04:14
Robert,

Apologies for slow reply,

Its just a small x as opposed to the green tick that appears against other
lines, such as "Downloading Files" (indicating that the line its against was
not actioned. It also appears againt the line "Checking computer for
Malicious Software"). Its on the "Install Windows Internet Explorer 8"
screen that appears via Automatic Updates.

From WindowsUpdate.log:
"2010-02-19 09:04:11:859 1224 a18 Agent * Added update
{37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100 to search result
2010-02-19 09:04:11:859 1224 a18 Agent * Found 1 updates and 55 categories
in search; evaluated appl. rules of 697 out of 1910 deployed entities
2010-02-19 09:04:12:421 1224 a18 Agent *********
2010-02-19 09:04:12:421 1224 a18 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-02-19 09:04:12:421 1224 a18 Agent *************
2010-02-19 09:04:12:437 1224 1144 AU >>## RESUMED ## AU: Search for
updates [CallId = {A53AA748-1301-4EF5-989E-6D2EC9EB3632}]
2010-02-19 09:04:12:437 1224 1144 AU # 1 updates detected
2010-02-19 09:04:12:453 1224 1144 AU #########
2010-02-19 09:04:12:453 1224 1144 AU ## END ## AU: Search for updates
[CallId = {A53AA748-1301-4EF5-989E-6D2EC9EB3632}]
2010-02-19 09:04:12:453 1224 1144 AU #############
2010-02-19 09:04:12:453 1224 1144 AU Featured notifications is disabled.
2010-02-19 09:04:12:453 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:12:453 1224 1144 AU Auto-approving update for download,
updateId = {37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2010-02-19 09:04:12:453 1224 1144 AU Auto-approved 1 update(s) for download
(NOT for Ux)
2010-02-19 09:04:12:453 1224 1144 AU #############
2010-02-19 09:04:12:453 1224 1144 AU ## START ## AU: Download updates
2010-02-19 09:04:12:453 1224 1144 AU #########
2010-02-19 09:04:12:453 1224 1144 AU # Approved updates = 1
2010-02-19 09:04:12:500 1224 1144 AU AU initiated download, updateId =
{37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100, callId =
{1EF10012-19C3-4BF7-89C2-1569BC5DA4B7}
2010-02-19 09:04:12:500 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:12:500 1224 1144 AU AU setting pending client directive to
'Download Progress'
2010-02-19 09:04:12:671 1224 1144 AU # Pending download calls = 1
2010-02-19 09:04:12:671 1224 1144 AU <<## SUBMITTED ## AU: Download updates
2010-02-19 09:04:13:093 1224 a18 DnldMgr *************
2010-02-19 09:04:13:093 1224 a18 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2010-02-19 09:04:13:093 1224 a18 DnldMgr *********
2010-02-19 09:04:13:093 1224 a18 DnldMgr * Call ID =
{1EF10012-19C3-4BF7-89C2-1569BC5DA4B7}
2010-02-19 09:04:13:093 1224 a18 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2010-02-19 09:04:13:093 1224 a18 DnldMgr * Updates to download = 1
2010-02-19 09:04:13:093 1224 a18 Agent * Title = Internet Explorer 8 for
Windows XP
2010-02-19 09:04:13:093 1224 a18 Agent * UpdateId =
{37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100
2010-02-19 09:04:13:093 1224 a18 Agent * Bundles 1 updates:
2010-02-19 09:04:13:093 1224 a18 Agent *
{3D80CE0A-0893-4D4C-BBCE-C6FAAFA94CD5}.100
2010-02-19 09:04:13:187 1224 a18 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2010-02-19 09:04:13:187 1224 a18 DnldMgr Contacting regulation server for 1
updates.
2010-02-19 09:04:13:281 1224 a18 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2010-02-19 09:04:13:296 1224 a18 Misc Microsoft signed: Yes
2010-02-19 09:04:13:296 1224 a18 PT URL for regulation server found in
server config.
2010-02-19 09:04:13:296 1224 a18 DnldMgr Regulation server path:
https://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2010-02-19 09:04:13:937 1224 a18 DnldMgr * Regulation call complete.
0x00000000
2010-02-19 09:04:13:953 1224 a18 DnldMgr *********** DnldMgr: New download
job [UpdateId = {3D80CE0A-0893-4D4C-BBCE-C6FAAFA94CD5}.100] ***********
2010-02-19 09:04:14:687 1224 a18 DnldMgr * All files for update were
already downloaded and are valid.
2010-02-19 09:04:14:765 1224 1144 AU >>## RESUMED ## AU: Download update
[UpdateId = {37DD5CBC-6257-4291-96A9-333FE0AAC9E5}, succeeded]
2010-02-19 09:04:14:765 1224 a18 Agent *********
2010-02-19 09:04:14:765 1224 a18 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2010-02-19 09:04:14:765 1224 1144 AU #########
2010-02-19 09:04:14:765 1224 a18 Agent *************
2010-02-19 09:04:14:765 1224 1144 AU ## END ## AU: Download updates
2010-02-19 09:04:14:765 1224 1144 AU #############
2010-02-19 09:04:14:765 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:14:765 1224 1144 AU AU setting pending client directive to
'Install Approval' "

I do not have the Japenese keyboard congigured. Mine is UK keyboard.

Not sure what Procmon is. It doesn't run when I type it into the "Run"
command box from the Start menu.

Many thanks for your help.

Keith


"Robert Aldwinckle" wrote:

> (cross-post added to WU)
>
> "KeithIrv" <KeithIrv(a)discussions.microsoft.com> wrote in message
> news:2CFCC87F-34C2-4FE8-93BC-7C91F225FEB9(a)microsoft.com...
> > When I try to update to IE8 (either through automatic update or manually),
> > the installation process fails to install IE8. Auto Update runs through
> > the
> > installation but puts a red cross against the "Install Internet Explorer
> > 8"
> > line.
>
> What kind of "red cross"? Depending on the context I can visualize
> something which denotes a file not found or something which failed. In the
> former case right-click, Properties or View Source might help clarify; in
> the latter case doubleclicking on that button might give you more
> information about it.
>
> In fact, though, if what are describing is actually a failed download or
> install attempt you would get more explicit clues from the
> WindowsUpdate.log (ref. KB902093).
>
>
> > If I try manually, the installation package complains that I need an
> > update and points me to a page to download an update (KB932823).
>
>
> http://support.microsoft.com/kb/932823
>
> <quote>
> This problem occurs if the Japanese Input Method Editor (IME) is the default
> keyboard layout.
> </quote>
>
> Do you have such a keyboard even configured? ; }
>
>
> > When I run
> > this update, it stops telling me that "Setup has detected that the Service
> > Pack version of the system is newer than the update being applied. There
> > is
> > no need to install the update". My OS is reported as XP SP3 v 5.1.2600
> > SP3
> > version 5913, build 2600 from System Info.
>
>
> <quote>
> To resolve this problem, obtain the latest service pack for Windows XP.
> </quote>
>
> Evidently you have the latest service pack for your OS but perhaps some of
> its modules are out of synch? The WU log should show you more details
> about that, even without resorting to its verbose logging, though that would
> be a potentially more complete diagnostic. In addition you could
> supplement either by running ProcMon to see what else was happening at the
> time of each write in terms of file and registry accesses. The ProcMon
> trace doesn't exactly identify each message being written but it's not too
> difficult to infer that based on the timestamp and the length of the write
> involved.
>
>
> > I seem to be stuck in a chicken
> > and egg situation. Any suggestions as to how to rectify this so that I
> > can
> > install IE8 and get rid of the annoying "Updates are available for your
> > computer" notification that keeps popping up!
>
>
> First you need to clarify your symptoms. Remember, your words have to
> substitute for what our eyes might notice.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
> .
>
From: Robert Aldwinckle on 19 Feb 2010 10:18

"KeithIrv" <KeithIrv(a)discussions.microsoft.com> wrote in message
news:3F0AC6F6-0CAC-4EB6-82BD-1DE7D1AA7A77(a)microsoft.com...
> Robert,
>
> Apologies for slow reply,
>

> Its just a small x as opposed to the green tick that appears against other
> lines, such as "Downloading Files" (indicating that the line its against
> was
> not actioned. It also appears againt the line "Checking computer for
> Malicious Software"). Its on the "Install Windows Internet Explorer 8"
> screen that appears via Automatic Updates.


Then I think you may be able to doubleclick on it and get more detail for
it.


>
> From WindowsUpdate.log:


> 2010-02-19 09:04:14:687 1224 a18 DnldMgr * All files for update were
> already downloaded and are valid.

> 2010-02-19 09:04:14:765 1224 1144 AU AU setting pending client directive
> to
> 'Install Approval' "


I don't see a problem there.


> I do not have the Japenese keyboard congigured. Mine is UK keyboard.
>
> Not sure what Procmon is. It doesn't run when I type it into the "Run"
> command box from the Start menu.


Try entering it in your IE search bar? ; }


Good luck

Robert
---


>
> Many thanks for your help.
>
> Keith
>
>
> "Robert Aldwinckle" wrote:
>
>> (cross-post added to WU)
>>
>> "KeithIrv" <KeithIrv(a)discussions.microsoft.com> wrote in message
>> news:2CFCC87F-34C2-4FE8-93BC-7C91F225FEB9(a)microsoft.com...
>> > When I try to update to IE8 (either through automatic update or
>> > manually),
>> > the installation process fails to install IE8. Auto Update runs
>> > through
>> > the
>> > installation but puts a red cross against the "Install Internet
>> > Explorer
>> > 8"
>> > line.
>>
>> What kind of "red cross"? Depending on the context I can visualize
>> something which denotes a file not found or something which failed. In
>> the
>> former case right-click, Properties or View Source might help clarify; in
>> the latter case doubleclicking on that button might give you more
>> information about it.
>>
>> In fact, though, if what are describing is actually a failed download or
>> install attempt you would get more explicit clues from the
>> WindowsUpdate.log (ref. KB902093).
>>
>>
>> > If I try manually, the installation package complains that I need an
>> > update and points me to a page to download an update (KB932823).
>>
>>
>> http://support.microsoft.com/kb/932823
>>
>> <quote>
>> This problem occurs if the Japanese Input Method Editor (IME) is the
>> default
>> keyboard layout.
>> </quote>
>>
>> Do you have such a keyboard even configured? ; }
>>
>>
>> > When I run
>> > this update, it stops telling me that "Setup has detected that the
>> > Service
>> > Pack version of the system is newer than the update being applied.
>> > There
>> > is
>> > no need to install the update". My OS is reported as XP SP3 v 5.1.2600
>> > SP3
>> > version 5913, build 2600 from System Info.
>>
>>
>> <quote>
>> To resolve this problem, obtain the latest service pack for Windows XP.
>> </quote>
>>
>> Evidently you have the latest service pack for your OS but perhaps some
>> of
>> its modules are out of synch? The WU log should show you more details
>> about that, even without resorting to its verbose logging, though that
>> would
>> be a potentially more complete diagnostic. In addition you could
>> supplement either by running ProcMon to see what else was happening at
>> the
>> time of each write in terms of file and registry accesses. The ProcMon
>> trace doesn't exactly identify each message being written but it's not
>> too
>> difficult to infer that based on the timestamp and the length of the
>> write
>> involved.
>>
>>
>> > I seem to be stuck in a chicken
>> > and egg situation. Any suggestions as to how to rectify this so that I
>> > can
>> > install IE8 and get rid of the annoying "Updates are available for your
>> > computer" notification that keeps popping up!
>>
>>
>> First you need to clarify your symptoms. Remember, your words have to
>> substitute for what our eyes might notice.
>>
>>
>> HTH
>>
>> Robert Aldwinckle
>> ---
>>
>> .
>>
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