From: W on
"BillW50" <BillW50(a)aol.kom> wrote in message
news:hgup4c$720$1(a)news.eternal-september.org...
> In news:VN-dnVC3-rxgfa_WnZ2dnUVZ_jadnZ2d(a)giganews.com,
> W typed on Wed, 23 Dec 2009 19:33:17 -0800:
>> "BillW50" <BillW50(a)aol.kom> wrote in message
>> news:hgumuc$mmu$1(a)news.eternal-september.org...
>>> A lot of people place a lot of trust in support. I don't! And this
>>> doesn't surprise me in the least. At least did they speak English
>>> well?
>>
>> It sounded like the support center might have been in Mexico, and
>> their English was fine.
>
> Oh that is pretty rare. I guess lucky you. <grin>
>
>> Their knowledge of computers in general and
>> the specific computers I was calling about was not okay.
>
> That is pretty common.
>
>> Why can't Lenovo have an "expert support" line that you pay $95/hour
>> to access? A competent technician could have given all needed
>> information in one call, in less than 15 minutes. We spent two
>> hours and ended up with nothing.
>
> You would pay $25 for all of your answers in 15 minutes? If yes, that was
> easy years ago. But all of the cost cutting and all, all of those people
> are now gone. Nowadays you have to deal with people (usually in other
> lands) who don't really know much about computers and if they are good
> (which doesn't mean much) and can read troubleshooting flow charts. Which
> means even a homeless person on the streets might qualify (if they can
> read English). <sigh>

Again, I wasn't asking for any freebies. I would have paid $95 for an hour
with a competent technician. This is a business application.

We lost a lot more money than $95 involving the time of the people who are
trying to get the computer to work on our end.

I understand that the free service will usually involve low-paid
low-qualified labor.

--
W


From: BillW50 on
In news:p-qdnakbovG7eq_WnZ2dnUVZ_sudnZ2d(a)giganews.com,
W typed on Wed, 23 Dec 2009 19:59:33 -0800:
> "BillW50" <BillW50(a)aol.kom> wrote in message
> news:hguns5$tr8$1(a)news.eternal-september.org...
>> In news:56-dnf6vZZQUfa_WnZ2dnUVZ_jCdnZ2d(a)giganews.com,
>> W typed on Wed, 23 Dec 2009 19:31:20 -0800:
>>> "BillW50" <BillW50(a)aol.kom> wrote in message
>>> news:hgumlf$l41$1(a)news.eternal-september.org...
>>>> In news:jqWdnb44_5hLTK_WnZ2dnUVZ_uGdnZ2d(a)giganews.com,
>>>> W typed on Wed, 23 Dec 2009 18:28:37 -0800:
>>>>> "W" <persistentone(a)spamarrest.com> wrote in message
>>>>> news:NKudnVZmTtNgV6_WnZ2dnUVZ_vGdnZ2d(a)giganews.com...
>>>>>> I want to install a fresh Windows XP installation on a Lenovo
>>>>>> Y730.
>>>>
>>>> This originally came with Vista.
>>>>
>>>>>> Apparently the Windows XP setup CD does not see the hard drive
>>>>>> controller on this notebook by default. What is the
>>>>>> recommended way to get the required device driver?
>>>>
>>>> Of course not. Vista comes with the SATA drivers. Windows XP does
>>>> not. Well unless it came with Windows XP in the first place. But
>>>> you need the recovery disc to begin with.
>>>>
>>>>>> Articles online talk about a "recovery CD" but in this case there
>>>>>> is nothing to "recover" because it is a fresh install.
>>>>
>>>> Don't recount the recovery disc. As it contains all of the drivers
>>>> for your make and model. The bad part is it probably also contains
>>>> stuff you do no want.
>>>>
>>>>> Does the Lenovo Y730 use Intel SATA ICH8M or ICH8R?
>>>>
>>>> I think they came with either. Why do you ask? As it is really
>>>> tough downgrading from Vista to XP. As in your case you need the
>>>> SATA drivers (or toggle a setting in the BIOS if you are luck).
>>>> Then you need all of the other drivers like sound card,
>>>> WiFi,Ethernet, etc. If they don't exist, you are just screwed.
>>>
>>> All understood. I'm not trying to "downgrade" from Vista to XP.
>>> I'm trying to install XP from scratch on an empty hard drive.
>>
>> Yes I know.
>>
>>> The first driver I want to identify is the hard drive controller,
>>> because without that I cannot even get the XP installer to see the
>>> hard drive.
>>
>> Yes I know. Windows XP has no knowledge of SATA. That is problem
>> one. The BIOS might be able to be changed to say it is really a IDE
>> drive and that would work to get it installed.
>
> With the Dell Precision series workstations - all of which use
> similar Intel SATA RAID drivers - you can install Windows XP. You
> simply press F6 during XP setup and select the appropriate Intel
> driver from a floppy. So XP does appear to be well able to work
> with the Intel SATA RAID chipset, if you load the right driver.
>
> Following the same sequence with the Lenovo IdeaPad Y730 appears to
> give a blue screen of death.

Well I would have done the same, but there are no guarantees. Have you
checked the BIOS for legacy or IDE modes yet? As that would have been my
first or second step. It is possible that the BIOS is rigged for Vista
and maybe Windows 7 and the above. Hard to tell what Lenovo is up to
these days. There is a Lenovo newsgroup, did you try there?

comp.sys.laptops.thinkpad

--
Bill
Gateway MX6124 ('06 era) - Windows XP SP2


From: ~misfit~ on
Somewhere on teh intarwebs W wrote:


[snip]

So, have you checked the BIOS for 'IDE emulation' or similar? I didn't see a
reply for that. Or do you want to use RAID 0 with the two HDDs? I wouldn't
do that personally with a laptop unless it was never moved from the desk.
Laptop HDDs in machines that are moved a lot aren't known for longevity.
--
Shaun.

"Give a man a fire and he's warm for the day. But set fire to him and he's
warm for the rest of his life." Terry Pratchet, 'Jingo'.


From: Barry Watzman on
On a laptop, you don't want "SATA RAID"; it's not RAID. It is more
likely called SATA AHCI. Alternatively, the BIOS may have an IDE
emulation option (in which case no drivers at all would be required).


W wrote:
> I want to install a fresh Windows XP installation on a Lenovo Y730.
> Apparently the Windows XP setup CD does not see the hard drive controller on
> this notebook by default. What is the recommended way to get the required
> device driver?
>
> Articles online talk about a "recovery CD" but in this case there is nothing
> to "recover" because it is a fresh install.
>
From: ~misfit~ on
Somewhere on teh intarwebs Barry Watzman wrote:
> On a laptop, you don't want "SATA RAID"; it's not RAID. It is more
> likely called SATA AHCI. Alternatively, the BIOS may have an IDE
> emulation option (in which case no drivers at all would be required).

Did you do due diligence Barry? This 17" laptop comes standard with two
250GB HDDs. I'm sure that I read somewhere that it's possible to use RAID
with two HDDs.
--
Shaun.

"Give a man a fire and he's warm for the day. But set fire to him and he's
warm for the rest of his life." Terry Pratchet, 'Jingo'.

> W wrote:
>> I want to install a fresh Windows XP installation on a Lenovo Y730.
>> Apparently the Windows XP setup CD does not see the hard drive
>> controller on this notebook by default. What is the recommended
>> way to get the required device driver?
>>
>> Articles online talk about a "recovery CD" but in this case there is
>> nothing to "recover" because it is a fresh install.