KB976569 KB979909 KB979906 fail to install
in [Windows Update]
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From: Candycanessss on 12 Jun 2010 10:56 I got the same error code and after several hours and no help (the Microsoft tech was in my computer remotely and eventually HE goes to a web page and google's it - OMG - I could do that myself. Anyway, this was my solution and it worked for me (and please note I DID NOT uninstall ANYTHING manually - just downloaded the items again - could not understand any of the MS instructions for uninstalling - messed up my computer doing them - got more error codes and then used the SYSTEM RESTORE feature to restore computer to previous day before the updates and my screw ups trying to fix it). So, use SYSTEM RESTORE if you think you messed up, then: I had the issue with NET framework 1.1 not being able to install. Other people have had .NET 3.5 etc, but the process should be the same. I decided if it was an issue with 1.1 (or 3.5 etc) I would try re-installing it without uninstalling as some people have suggested. Uninstalling was too risky as it messed up something else, causing me to click on START and then go to system restore to previous day (hence I wouldn't advise uninstalling any .NET manually if you don't know what the heck you're doing, or why). I went to microsoft.com, then to DOWNLOADS, then on the right hand side it says frequent destinations or something, DOWNLOAD CENTER. In the download center box I typed .NET framework 1.1 and reinstalled it and the 1.1 service pack too. So, you could try this - type in the versions of .NET framework it says didn't work, click download for each, and also check for SP (service pack) updates too. After that was done (and I did get one error message that something was shutting down during this too), I clicked on that darned yellow shield again and it installed fine and restarted fine too. Not sure if this will help you or anyone else, but I hope so! Apparently MS was aware this would be an issue for some - shame their website doesn't help more! "arnoldkrg" wrote: > The three .NET updates fail to install. I have manually deleted all .Net > Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I > have used the .NET cleanup tool to uninstall all .NET Framework packages > twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still > I cannot get these updates to install. I opened a request for assistance via > email and was simply referred back to here. > > I have the following in update history: > > Error Code: 0x643 > Try to install the update again, or request help from one of the following > resources. > > > BUT the event log for each failed update is as follows: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 11:23:31 > User: xxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > Perhaps the event log may help someone help me to fix this problem. I have > been trying to fix this for days now. Ihave tried to run scripten.exe to > enable scripting but that says my software is newer and I dont need to run > it. I have also reinstalled the winows installer latest version (I believe)
From: 78goldwing on 12 Jun 2010 10:56 I'm having the same ongoing issues with this same 3 updates. It would be nice if Microsoft would address these issues. "arnoldkrg" wrote: > The three .NET updates fail to install. I have manually deleted all .Net > Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I > have used the .NET cleanup tool to uninstall all .NET Framework packages > twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still > I cannot get these updates to install. I opened a request for assistance via > email and was simply referred back to here. > > I have the following in update history: > > Error Code: 0x643 > Try to install the update again, or request help from one of the following > resources. > > > BUT the event log for each failed update is as follows: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 11:23:31 > User: xxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > Perhaps the event log may help someone help me to fix this problem. I have > been trying to fix this for days now. Ihave tried to run scripten.exe to > enable scripting but that says my software is newer and I dont need to run > it. I have also reinstalled the winows installer latest version (I believe)
From: arnoldkrg on 12 Jun 2010 12:14 I have further information which may be of help. I found this article via google: http://wmug.co.uk/blogs/peter/archive/2010/06/10/itmu-gets-into-bed-with-microsoft-fix-it.aspx Apparently these updates come with Fix it 50123 as part of the whole update package. It is the Fix it 50123 part of the package which is failing. I verified this by trying to manually apply Fix it 50123 from: http://support.microsoft.com/kb/921050 This installation also failed with the same error message as before: Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11720 Date: 12/06/2010 Time: 17:02:01 User: xxxxxxxxxx Computer: xxxxxxxxxx Description: Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 22, Column 14, For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 0010: 30 32 39 2d 39 43 31 45 029-9C1E 0018: 2d 42 43 32 44 33 36 44 -BC2D36D 0020: 30 46 45 46 30 7d 0FEF0} "arnoldkrg" wrote: > The three .NET updates fail to install. I have manually deleted all .Net > Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I > have used the .NET cleanup tool to uninstall all .NET Framework packages > twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still > I cannot get these updates to install. I opened a request for assistance via > email and was simply referred back to here. > > I have the following in update history: > > Error Code: 0x643 > Try to install the update again, or request help from one of the following > resources. > > > BUT the event log for each failed update is as follows: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 11:23:31 > User: xxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > Perhaps the event log may help someone help me to fix this problem. I have > been trying to fix this for days now. Ihave tried to run scripten.exe to > enable scripting but that says my software is newer and I dont need to run > it. I have also reinstalled the winows installer latest version (I believe)
From: PA Bear [MS MVP] on 12 Jun 2010 13:51 Did you disable Spybot Tea Timer? Reposting... See the "How to obtain help" section of http://support.microsoft.com/kb/979909 For home users, no-charge support is available by calling 1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB979909). Or you can... Start a free Windows Update support incident email request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Customers who experience issues installing Microsoft security updates also can visit the following page for assistance: https://consumersecuritysupport.microsoft.com/ For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 arnoldkrg wrote: > I should also tell you that I am running Windows XP Pro service pack 3 > with > all required updates (except the problem ones) installed. AVG Antivirus > installed Spybot search and destroy installed and Adaware. BUT I have > disabled all of those whilst trying to install the updates to no avail. > > "arnoldkrg" wrote: > >> The three .NET updates fail to install. I have manually deleted all .Net >> Framework packages and reinstalled. I have applied Microsoft Fix It >> 50123. >> I have used the .NET cleanup tool to uninstall all .NET Framework >> packages >> twice and reinstalled in the correct order (3.5 first then 1.1 etc) and >> still I cannot get these updates to install. I opened a request for >> assistance via email and was simply referred back to here. >> >> I have the following in update history: >> >> Error Code: 0x643 >> Try to install the update again, or request help from one of the >> following >> resources. >> >> >> BUT the event log for each failed update is as follows: >> >> Event Type: Error >> Event Source: MsiInstaller >> Event Category: None >> Event ID: 11720 >> Date: 12/06/2010 >> Time: 11:23:31 >> User: xxxxxxxxx >> Computer: xxxxxxxxxx >> Description: >> Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with >> this >> Windows Installer package. A script required for this install to complete >> could not be run. Contact your support personnel or package vendor. >> Custom >> action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript >> runtime >> error: ActiveX component can't create object: >> 'Scripting.FileSystemObject' >> Line 22, Column 14, >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 >> 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 >> 0010: 30 32 39 2d 39 43 31 45 029-9C1E >> 0018: 2d 42 43 32 44 33 36 44 -BC2D36D >> 0020: 30 46 45 46 30 7d 0FEF0} >> >> >> Perhaps the event log may help someone help me to fix this problem. I >> have >> been trying to fix this for days now. Ihave tried to run scripten.exe to >> enable scripting but that says my software is newer and I dont need to >> run >> it. I have also reinstalled the winows installer latest version (I >> believe)
From: PA Bear [MS MVP] on 12 Jun 2010 13:53
If the KB921050 Fix It resolves your problems, someone's still VERY WRONG with your computer! arnoldkrg wrote: > I have further information which may be of help. I found this article via > google: > > http://wmug.co.uk/blogs/peter/archive/2010/06/10/itmu-gets-into-bed-with-microsoft-fix-it.aspx > > Apparently these updates come with Fix it 50123 as part of the whole > update > package. It is the Fix it 50123 part of the package which is failing. I > verified this by trying to manually apply Fix it 50123 from: > > http://support.microsoft.com/kb/921050 > > This installation also failed with the same error message as before: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 17:02:01 > User: xxxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with > this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. > Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript > runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > > "arnoldkrg" wrote: > >> The three .NET updates fail to install. I have manually deleted all .Net >> Framework packages and reinstalled. I have applied Microsoft Fix It >> 50123. >> I have used the .NET cleanup tool to uninstall all .NET Framework >> packages >> twice and reinstalled in the correct order (3.5 first then 1.1 etc) and >> still I cannot get these updates to install. I opened a request for >> assistance via email and was simply referred back to here. >> >> I have the following in update history: >> >> Error Code: 0x643 >> Try to install the update again, or request help from one of the >> following >> resources. >> >> >> BUT the event log for each failed update is as follows: >> >> Event Type: Error >> Event Source: MsiInstaller >> Event Category: None >> Event ID: 11720 >> Date: 12/06/2010 >> Time: 11:23:31 >> User: xxxxxxxxx >> Computer: xxxxxxxxxx >> Description: >> Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with >> this >> Windows Installer package. A script required for this install to complete >> could not be run. Contact your support personnel or package vendor. >> Custom >> action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript >> runtime >> error: ActiveX component can't create object: >> 'Scripting.FileSystemObject' >> Line 22, Column 14, >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 >> 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 >> 0010: 30 32 39 2d 39 43 31 45 029-9C1E >> 0018: 2d 42 43 32 44 33 36 44 -BC2D36D >> 0020: 30 46 45 46 30 7d 0FEF0} >> >> >> Perhaps the event log may help someone help me to fix this problem. I >> have >> been trying to fix this for days now. Ihave tried to run scripten.exe to >> enable scripting but that says my software is newer and I dont need to >> run >> it. I have also reinstalled the winows installer latest version (I >> believe) |