KB976569 KB979909 KB979906 fail to install
in [Windows Update]
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From: arnoldkrg on 12 Jun 2010 20:50 Thanks for that information PA Bear. But I thought I had made it clear that I had already done that. Anyway the answer was provided in another Forum in a thread to which you also contributed. See my last post to this thread. "PA Bear [MS MVP]" wrote: > >>> Start a free Windows Update support incident email request: > >>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>> > >>> Customers who experience issues installing Microsoft security updates > >>> also > >>> can visit the following page for assistance: > >>> https://consumersecuritysupport.microsoft.com/ > > arnoldkrg wrote: > > Yes I did. Its not in the least helpful > > > > Dear Sir/Madam, > > > > > > > > Thank you for your email about Microsoft® Windows® XP. > > > > > > > > I am sorry to hear that you are unable to install .net framework updates > > on > > your computer. > > > > > > > > To help resolve your issue, I suggest you go through the number of ways > > you > > can obtain technical information and support from our team. > > > > > > > > A useful resource is the Knowledge Base on our website, where we have > > published a large collection of articles and Frequently Asked Questions > > (FAQs) about our products. You can access it by going to; > > > > > > > > http://support.microsoft.com/search/?adv=1 > > > > > > > > You can also go online and visit our Newsgroup to post your technical > > question at the following website, or alternatively chat with one of our > > Most Valuable Professionals (MVPs); > > > > > > > > http://support.microsoft.com/newsgroups/default.aspx > > > > > > > > If you do not find the answer that you are looking for or wish to discuss > > alternative support options, please call our Customer Services team on > > 0844 > > 800 2400 . Our lines are open from 8.00am to 6.00pm, Monday to Friday, > > excluding public holidays. These support options can also be viewed at; > > > > > > > > http://support.microsoft.com/gp/services > > > > > > > > Interested in knowing more about Windows® 7, please visit: > > > > > > > > http://www.microsoft.com/uk/windows/default.aspx > > > > > > > > Many thanks for contacting us. > > > > > > > > Kind regards, > > > > > > > > HONOREEN FERNANDEZ > > > > Customer Service Professional |Microsoft Customer Services > > > > > > "PA Bear [MS MVP]" wrote: > > > >> Have you opened a no-charge support incident yet? > >> > >> arnoldkrg wrote: > >>> Yes I did disable tea timer . It made no difference > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> Did you disable Spybot Tea Timer? > >>>> > >>>> Reposting... > >>>> > >>>> See the "How to obtain help" section of > >>>> http://support.microsoft.com/kb/979909 > >>>> > >>>> For home users, no-charge support is available by calling > >>>> 1-866-PCSAFETY > >>>> (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the > >>>> United > >>>> States and in Canada or by contacting your local Microsoft subsidiary. > >>>> There is no-charge for support calls that are associated with security > >>>> updates. When you call, clearly state that your problem is related to > >>>> a > >>>> Security Update and cite the update's KB number (e.g., KB979909). > >>>> > >>>> Or you can... > >>>> > >>>> Start a free Windows Update support incident email request: > >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>> > >>>> Customers who experience issues installing Microsoft security updates > >>>> also > >>>> can visit the following page for assistance: > >>>> https://consumersecuritysupport.microsoft.com/ > >>>> > >>>> For more information about how to contact your local Microsoft > >>>> subsidiary > >>>> for security update support issues, visit the International Support Web > >>>> site: http://support.microsoft.com/common/international.aspx > >>>> > >>>> For enterprise customers, support for security updates is available > >>>> through > >>>> your usual support contacts. > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>> > >>>> > >>>> arnoldkrg wrote: > >>>>> I should also tell you that I am running Windows XP Pro service pack 3 > >>>>> with > >>>>> all required updates (except the problem ones) installed. AVG > >>>>> Antivirus > >>>>> installed Spybot search and destroy installed and Adaware. BUT I have > >>>>> disabled all of those whilst trying to install the updates to no > >>>>> avail. > >>>>> > >>>>> "arnoldkrg" wrote: > >>>>> > >>>>>> The three .NET updates fail to install. I have manually deleted all > >>>>>> .Net > >>>>>> Framework packages and reinstalled. I have applied Microsoft Fix It > >>>>>> 50123. > >>>>>> I have used the .NET cleanup tool to uninstall all .NET Framework > >>>>>> packages > >>>>>> twice and reinstalled in the correct order (3.5 first then 1.1 etc) > >>>>>> and > >>>>>> still I cannot get these updates to install. I opened a request for > >>>>>> assistance via email and was simply referred back to here. > >>>>>> > >>>>>> I have the following in update history: > >>>>>> > >>>>>> Error Code: 0x643 > >>>>>> Try to install the update again, or request help from one of the > >>>>>> following > >>>>>> resources. > >>>>>> > >>>>>> > >>>>>> BUT the event log for each failed update is as follows: > >>>>>> > >>>>>> Event Type: Error > >>>>>> Event Source: MsiInstaller > >>>>>> Event Category: None > >>>>>> Event ID: 11720 > >>>>>> Date: 12/06/2010 > >>>>>> Time: 11:23:31 > >>>>>> User: xxxxxxxxx > >>>>>> Computer: xxxxxxxxxx > >>>>>> Description: > >>>>>> Product: Microsoft Fix it 50123 -- Error 1720. There is a problem > >>>>>> with > >>>>>> this > >>>>>> Windows Installer package. A script required for this install to > >>>>>> complete > >>>>>> could not be run. Contact your support personnel or package vendor. > >>>>>> Custom > >>>>>> action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript > >>>>>> runtime > >>>>>> error: ActiveX component can't create object: > >>>>>> 'Scripting.FileSystemObject' > >>>>>> Line 22, Column 14, > >>>>>> > >>>>>> For more information, see Help and Support Center at > >>>>>> http://go.microsoft.com/fwlink/events.asp. > >>>>>> Data: > >>>>>> 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > >>>>>> 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > >>>>>> 0010: 30 32 39 2d 39 43 31 45 029-9C1E > >>>>>> 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > >>>>>> 0020: 30 46 45 46 30 7d 0FEF0} > >>>>>> > >>>>>> > >>>>>> Perhaps the event log may help someone help me to fix this problem. I > >>>>>> have > >>>>>> been trying to fix this for days now. Ihave tried to run scripten.exe > >>>>>> to > >>>>>> enable scripting but that says my software is newer and I dont need > >>>>>> to > >>>>>> run > >>>>>> it. I have also reinstalled the winows installer latest version (I > >>>>>> believe) > >>>> > >>>> . > >> > >> . > > . >
From: PA Bear [MS MVP] on 13 Jun 2010 01:14 Running the Fix It didn't resolve your problem or you wouldn't run the Fix It at all? Did you access http://support.microsoft.com/kb/971187 via IE (32-bit)? arnoldkrg wrote: > I have now managed to install all 3 of these updates. I refer you to the > posts by Wiesshund at: > > http://social.answers.microsoft.com/Forums/en/vistawu/thread/6e6faae4-83fc-4f8f-856d-5667dcb3143b > > I went to http://www.microsoft.com/downloads/en/default.aspx and searched > for each of the problematic KB numbers and downloaded the standalone > updates > in turn. They each downloaded and installed succesfully so my PC is now up > to date. > > The thing to note is that the standalone updates DO NOT contain Fix it > 50123 > packaged with them. Just the update executable. For example the download > for > KB979909 for my XP Pro machine is NDP20SP2-KB979909-x86.exe. > > But that still leaves me wondering why Fix it 50123 will not run on my > machine. > >> The three .NET updates fail to install. I have manually deleted all .Net >> Framework packages and reinstalled. I have applied Microsoft Fix It >> 50123. >> I have used the .NET cleanup tool to uninstall all .NET Framework >> packages >> twice and reinstalled in the correct order (3.5 first then 1.1 etc) and >> still I cannot get these updates to install. I opened a request for >> assistance via email and was simply referred back to here. >> >> I have the following in update history: >> >> Error Code: 0x643 >> Try to install the update again, or request help from one of the >> following >> resources. >> >> >> BUT the event log for each failed update is as follows: >> >> Event Type: Error >> Event Source: MsiInstaller >> Event Category: None >> Event ID: 11720 >> Date: 12/06/2010 >> Time: 11:23:31 >> User: xxxxxxxxx >> Computer: xxxxxxxxxx >> Description: >> Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with >> this >> Windows Installer package. A script required for this install to complete >> could not be run....
From: arnoldkrg on 13 Jun 2010 02:50 Hi PA Bear. I accessed http://support.microsoft.com/kb/971187 via IE7 Version 7.0.5730.13. The Fix it did not run at all. So it couldnt Fix my Problem. The Fix it 50123 WAS the problem because it is packaged with the updates from the Windows Update site and NOT packaged with the updates from http://www.microsoft.com/downloads/en/default.aspx It gave the same error as I originally asked about when trying to install from http://support.microsoft.com/kb/971187: Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11720 Date: 12/06/2010 Time: 11:23:31 User: xxxxxxxxx Computer: xxxxxxxxxx Description: Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 22, Column 14, "PA Bear [MS MVP]" wrote: > Running the Fix It didn't resolve your problem or you wouldn't run the Fix > It at all? > > Did you access http://support.microsoft.com/kb/971187 via IE (32-bit)? > > > arnoldkrg wrote: > > I have now managed to install all 3 of these updates. I refer you to the > > posts by Wiesshund at: > > > > http://social.answers.microsoft.com/Forums/en/vistawu/thread/6e6faae4-83fc-4f8f-856d-5667dcb3143b > > > > I went to http://www.microsoft.com/downloads/en/default.aspx and searched > > for each of the problematic KB numbers and downloaded the standalone > > updates > > in turn. They each downloaded and installed succesfully so my PC is now up > > to date. > > > > The thing to note is that the standalone updates DO NOT contain Fix it > > 50123 > > packaged with them. Just the update executable. For example the download > > for > > KB979909 for my XP Pro machine is NDP20SP2-KB979909-x86.exe. > > > > But that still leaves me wondering why Fix it 50123 will not run on my > > machine. > > > >> The three .NET updates fail to install. I have manually deleted all .Net > >> Framework packages and reinstalled. I have applied Microsoft Fix It > >> 50123. > >> I have used the .NET cleanup tool to uninstall all .NET Framework > >> packages > >> twice and reinstalled in the correct order (3.5 first then 1.1 etc) and > >> still I cannot get these updates to install. I opened a request for > >> assistance via email and was simply referred back to here. > >> > >> I have the following in update history: > >> > >> Error Code: 0x643 > >> Try to install the update again, or request help from one of the > >> following > >> resources. > >> > >> > >> BUT the event log for each failed update is as follows: > >> > >> Event Type: Error > >> Event Source: MsiInstaller > >> Event Category: None > >> Event ID: 11720 > >> Date: 12/06/2010 > >> Time: 11:23:31 > >> User: xxxxxxxxx > >> Computer: xxxxxxxxxx > >> Description: > >> Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with > >> this > >> Windows Installer package. A script required for this install to complete > >> could not be run.... > > . >
From: ken on 13 Jun 2010 10:27 ken wrote: I get fails on KB979909 KB979906 KB982168. The came as 3 in a group of 9. All the others installed okay. Plus, the attemps caused a huge defragmentation that my defrag won't take care of all of. "arnoldkrg" wrote: > The three .NET updates fail to install. I have manually deleted all .Net > Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I > have used the .NET cleanup tool to uninstall all .NET Framework packages > twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still > I cannot get these updates to install. I opened a request for assistance via > email and was simply referred back to here. > > I have the following in update history: > > Error Code: 0x643 > Try to install the update again, or request help from one of the following > resources. > > > BUT the event log for each failed update is as follows: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 11:23:31 > User: xxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > Perhaps the event log may help someone help me to fix this problem. I have > been trying to fix this for days now. Ihave tried to run scripten.exe to > enable scripting but that says my software is newer and I dont need to run > it. I have also reinstalled the winows installer latest version (I believe)
From: ken on 13 Jun 2010 10:27
"arnoldkrg" wrote: > The three .NET updates fail to install. I have manually deleted all .Net > Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I > have used the .NET cleanup tool to uninstall all .NET Framework packages > twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still > I cannot get these updates to install. I opened a request for assistance via > email and was simply referred back to here. > > I have the following in update history: > > Error Code: 0x643 > Try to install the update again, or request help from one of the following > resources. > > > BUT the event log for each failed update is as follows: > > Event Type: Error > Event Source: MsiInstaller > Event Category: None > Event ID: 11720 > Date: 12/06/2010 > Time: 11:23:31 > User: xxxxxxxxx > Computer: xxxxxxxxxx > Description: > Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this > Windows Installer package. A script required for this install to complete > could not be run. Contact your support personnel or package vendor. Custom > action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime > error: ActiveX component can't create object: 'Scripting.FileSystemObject' > Line 22, Column 14, > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 7b 39 32 41 43 35 46 35 {92AC5F5 > 0008: 39 2d 39 39 39 39 2d 34 9-9999-4 > 0010: 30 32 39 2d 39 43 31 45 029-9C1E > 0018: 2d 42 43 32 44 33 36 44 -BC2D36D > 0020: 30 46 45 46 30 7d 0FEF0} > > > Perhaps the event log may help someone help me to fix this problem. I have > been trying to fix this for days now. Ihave tried to run scripten.exe to > enable scripting but that says my software is newer and I dont need to run > it. I have also reinstalled the winows installer latest version (I believe) |