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From: JoeDontKnow on 24 Oct 2009 20:55
This might or might not be an Outlook Express problem, but I don't know
because I only use email and no other program.

Every time I send just one email, the MS Help thing for Outlook Express pops
up and I have to close it. I have disabled the general Help thing that opens
when you press the F1 key, but I still get this Help pop up for OE. I've
turned off the help thing in services.msc too.

It's not a spyware problem and I have Norton Antivirus on the comp. So any
other ideas or suggestions?

thanks!


From: Bruce Hagen on 24 Oct 2009 21:02
"JoeDontKnow" <dontemailmedudet(a)aol.com.com> wrote in message
news:OdO7k3QVKHA.4592(a)TK2MSFTNGP06.phx.gbl...
> This might or might not be an Outlook Express problem, but I don't know
> because I only use email and no other program.
>
> Every time I send just one email, the MS Help thing for Outlook Express
> pops up and I have to close it. I have disabled the general Help thing
> that opens when you press the F1 key, but I still get this Help pop up for
> OE. I've turned off the help thing in services.msc too.
>
> It's not a spyware problem and I have Norton Antivirus on the comp. So any
> other ideas or suggestions?
>
> thanks!


You also use OE for news. <wink>

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

Note: Do not use the word Main in the name of the new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/community/columns/oerepair.mspx#EHH
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

From: Shenan Stanley on 24 Oct 2009 21:01
JoeDontKnow wrote:
> This might or might not be an Outlook Express problem, but I don't
> know because I only use email and no other program.
>
> Every time I send just one email, the MS Help thing for Outlook
> Express pops up and I have to close it. I have disabled the general
> Help thing that opens when you press the F1 key, but I still get
> this Help pop up for OE. I've turned off the help thing in
> services.msc too.
> It's not a spyware problem and I have Norton Antivirus on the comp.
> So any other ideas or suggestions?

How do you *know* it is not a spyware/malware issue (Norton won't clear you
of everything)?

What is your exact Operating System (OS), edition (Home, Professional, Media
Center, etc) and version/service pack level?

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version"
will give you the rest of the story. Post _both_ in response to this
message verbatim. ;-)

How are you sending mail - can you detail out the
steps/keystrokes/mouseclicks that you use?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 25 Oct 2009 01:02
Crosspost much?

When does your NAV subscription expire (assuming it hasn't expired already)?


JoeDontKnow wrote:
> This might or might not be an Outlook Express problem, but I don't know
> because I only use email and no other program.
>
> Every time I send just one email, the MS Help thing for Outlook Express
> pops
> up and I have to close it. I have disabled the general Help thing that
> opens
> when you press the F1 key, but I still get this Help pop up for OE. I've
> turned off the help thing in services.msc too.
>
> It's not a spyware problem and I have Norton Antivirus on the comp. So any
> other ideas or suggestions?
>
> thanks!

From: Ken Blake, MVP on 25 Oct 2009 10:34
On Sat, 24 Oct 2009 19:55:42 -0500, "JoeDontKnow"
<dontemailmedudet(a)aol.com.com> wrote:

> This might or might not be an Outlook Express problem, but I don't know
> because I only use email and no other program.
>
> Every time I send just one email, the MS Help thing for Outlook Express pops
> up and I have to close it. I have disabled the general Help thing that opens
> when you press the F1 key, but I still get this Help pop up for OE. I've
> turned off the help thing in services.msc too.
>
> It's not a spyware problem and I have Norton Antivirus on the comp. So any
> other ideas or suggestions?


Four points:

1. How do you know it's not a spyware problem? Norton AntiVirus is an
anti-virus program, not an anti-spyware program.

2. In my view, and that of many of us here, NAV is the single *worst*
anti-virus program available. I recommend replacing it with NOD32, if
you are willing to pay for one, or Avira or Avast, if you want a
freeware one. I also recommend running both of the two best
anti-spyware programs: MalwareBytes AntiMalware and SuperAntiSPyare.

3. Despite the above, it doesn't sound like a virus or spyware
problem.

4. You've crossposted to a bunch of newsgroups. I'm answering in a
Windows XP one. I don't use Outlook Express, and can't help with
problems with it.

--
Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
Please Reply to the Newsgroup
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