MS Office update 2000 -> 2003 killed Outlook Express
in [Windows XP]
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From: John H Meyers on 17 Jun 2010 13:35 On 6/16/2010 10:00 PM, PA Bear [MS MVP] wrote: [registry details concerning this problem] > If someone's using Outlook Express as their default Mail Client, > why is Outlook installed? Someone else had already installed all of Office 2003; I am called in only to fix things after they break, such as this case of broken OE, which this user had always been accustomed (or had been instructed) to use, or had simply inherited from some predecessor in his job. Thank you for your always detailed, knowledgeable, and helpful info. --
From: PA Bear [MS MVP] on 17 Jun 2010 14:18 1. If OL's no longer used (including Outlook's Calendaring function), Remove OL from the install of Office. 2. Adjust/correct the Registry as needed per my previous reply. 3. Now configure Automatic Updates to the Notify Only setting then never Approve the install of an OL update; cf. http://support.microsoft.com/kb/306525. If another OL 2003 update is installed, chances are the "sharing" option in the Registry will appear again. This does not happen if Office/Outlook 2007 or 2010 is installed. [Thank you for your kind words.] -- ~PA Bear John H Meyers wrote: > Someone else had already installed all of Office 2003; > I am called in only to fix things after they break, > such as this case of broken OE, which this user > had always been accustomed (or had been instructed) to use, > or had simply inherited from some predecessor in his job. > > Thank you for your always detailed, knowledgeable, and helpful info. <PASTE> PA Bear [MS MVP] wrote: > [Crosspost to OE General, if only for the entertainment value] > > If someone's using Outlook Express as their default Mail Client, why is > Outlook installed? > > ~~~~~~~~~~~~~~~~~~~~~~~~~~ > > . Do you have this Registry key?... > > HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4 > > . If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) > and > is its value set to 1 (one)? > > . If not, STOP; If so, Address Book is configured to share contacts with > Outlook, even if you don't use it (can happen with the install of Office). > Change the value to 0 (zero), close REGEDIT & reboot: Address Book should > be > available to you and all should be well. (If that DWORD is not present, > don't create it, and don't alter any other DWORD values.) > > Note that any changes (additions, deletions, edits) made while sharing was > enabled will not be available (displayed) in Address Book when sharing is > disabled. > > cf. http://www.insideoe.com/files/wab.htm#share and/or > http://support.microsoft.com/kb/191946 > > John H Meyers wrote: >> Someone in my office has just had precisely the same experience >> as in the two reports below, where, on XP Pro/SP3, >> following an update of MS Office from "2000" to "2003," >> Outlook Express is never again functional, >> first complaining upon every launch >> "Unable to open the Address Book, >> The Address book may not be installed properly" >> and then also unable to create any outgoing message >> (whether new or a reply), always declaring >> "There was an error opening this message. An error has occurred." >> >> The following previous reports of identical incidents >> failed to produce any solution for OE, nor have I been able, >> after as much searching as I'm capable of imagining to try, >> to find any solution mentioned anywhere else. >> >> Identical previous reports: >> >> "Install of Office 2003 Pro killed Outlook Express" [Jan. 2004] >> http://groups.google.com/group/microsoft.public.office.setup/msg/1dc5f9c6bf0f975a >> >> "Can't create message in Outlook Express" [Feb. 2006] >> (after upgrading MS Office from 2000 to 2003) >> http://www.hardwareanalysis.com/content/topic/55096/ >> >> Since this problem seems to involve three things: XP, OE, and Office, >> should I also try other newsgroups (which?) >> >> Thanks!
From: John H Meyers on 17 Jun 2010 15:29 On 6/17/2010 1:18 PM, PA Bear [MS MVP] wrote: > 1. If OL's no longer used (including Outlook's Calendaring function), > Remove OL from the install of Office. > > 2. Adjust/correct the Registry as needed per my previous reply. > > 3. Now configure Automatic Updates to the Notify Only setting then never > Approve the install of an OL update; cf. > http://support.microsoft.com/kb/306525. > > If another OL 2003 update is installed, chances are the "sharing" option > in the Registry will appear again. This does not happen if > Office/Outlook 2007 or 2010 is installed. Thanks for the additional info. --
From: PA Bear [MS MVP] on 17 Jun 2010 17:21
YW. (Why did you remove the crosspost to OE General in your reply?) John H Meyers wrote: > On 6/17/2010 1:18 PM, PA Bear [MS MVP] wrote: > >> 1. If OL's no longer used (including Outlook's Calendaring function), >> Remove OL from the install of Office. >> >> 2. Adjust/correct the Registry as needed per my previous reply. >> >> 3. Now configure Automatic Updates to the Notify Only setting then never >> Approve the install of an OL update; cf. >> http://support.microsoft.com/kb/306525. >> >> If another OL 2003 update is installed, chances are the "sharing" option >> in the Registry will appear again. This does not happen if >> Office/Outlook 2007 or 2010 is installed. > > Thanks for the additional info. |