Mail Continually Crashing
in [UK Mac]
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From: bill on 3 Aug 2010 10:13 Mail had been working normally this morning. Having gone out for a while on checking for new messages Mail crashed and continued to crash every time it tried to check for new mail. I have tried on two other machines and both exhibit the same behaviour. I can access the accounts using webmail and Thunderbird also works normally. The crash report contains the following which may indicate something to the knowledgeable: > Exception: EXC_BAD_ACCESS (0x0001) > Codes: KERN_INVALID_ADDRESS (0x0001) at 0x064fe001 It would seem to me that VirginMedia have done something that is upsetting Mail. Any advice would be appreciated. Ta, Alec
From: Chris Ridd on 3 Aug 2010 10:23 On 2010-08-03 15:13:09 +0100, bill(a)hotmail.com said: > Mail had been working normally this morning. Having gone out for a > while on checking for new messages Mail crashed and continued to crash > every time it tried to check for new mail. I have tried on two other > machines and both exhibit the same behaviour. I can access the accounts > using webmail and Thunderbird also works normally. > > The crash report contains the following which may indicate something to > the knowledgeable: > >> Exception: EXC_BAD_ACCESS (0x0001) >> Codes: KERN_INVALID_ADDRESS (0x0001) at 0x064fe001 > > It would seem to me that VirginMedia have done something that is > upsetting Mail. > > Any advice would be appreciated. > > Ta, > > Alec It doesn't crash Mail here, but VirginMedia's been having *lots* of IMAP and SMTP login problems over the last week. Like it fails 50% of the time? Also have you updated your IMAP/SMTP connection settings for VM? I'm not sure everyone had to, but you would have received several emails from VM about it. -- Chris
From: bill on 3 Aug 2010 11:30 On 03/08/2010 15:23, Chris Ridd wrote: > It doesn't crash Mail here, but VirginMedia's been having *lots* of IMAP > and SMTP login problems over the last week. Like it fails 50% of the time? > > Also have you updated your IMAP/SMTP connection settings for VM? I'm not > sure everyone had to, but you would have received several emails from VM > about it. If you mean turning on SSL etc then yes. In any case the setting are the same as for Thunderbird and that works. I've just tried checking the accounts individually and the GMail account works fine, it just the VM accounts that cause the problem. If it doesn't improve it will be time to kick them in to touch I think. Alec
From: Chris Ridd on 3 Aug 2010 11:57 On 2010-08-03 16:30:56 +0100, bill(a)hotmail.com said: > On 03/08/2010 15:23, Chris Ridd wrote: > >> It doesn't crash Mail here, but VirginMedia's been having *lots* of IMAP >> and SMTP login problems over the last week. Like it fails 50% of the time? >> >> Also have you updated your IMAP/SMTP connection settings for VM? I'm not >> sure everyone had to, but you would have received several emails from VM >> about it. > > If you mean turning on SSL etc then yes. In any case the setting are > the same as for Thunderbird and that works. > > I've just tried checking the accounts individually and the GMail > account works fine, it just the VM accounts that cause the problem. > > If it doesn't improve it will be time to kick them in to touch I think. What does Mail's connection doctor say about VM? -- Chris
From: bill on 3 Aug 2010 12:25
On 03/08/2010 16:57, Chris Ridd wrote: > What does Mail's connection doctor say about VM? > Embarrisingly I just went to check and found that normal service has been resumed so it must have been something at VM's end that was causing the problem. On the plus side I've found out about Connection Doctor so I will be able to check when it happens again. Thanks for your time and trouble. Alec |