Maxtor OneTouch oddity(?)
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From: Bella Jones on 1 Apr 2010 11:39 Just a quickie before I pop out for tea. I've had a Maxtor OneTouch 1Tb drive for about a year. All fine. Yesterday I inserted a new Buffalo drive in the daisy chain, but the Maxtor is still at the top of the chain (ie closest to the Mac). I have googled but not found this. This morning I got an error message: "One Touch drive error [serial no and names of partitions] This Maxtor ONeTouch III Turbo requires service. ONe of the mirrored drives is defective, and mirroring has been disabled. Return Materials authorisation (RMA) is available 24 hours a day online with a valid diagnostics code. [...] please write down code shown above." [no code was in fact shown, unles 'drive error' is a code] Anyone seen this? It's working fine and i even ejected it and then restarted the Mac and it's still fine. I have no idea what mirroring is and whether it is relevant. Is it a RAID thing? Thanks... -- bellajonez at yahoo dot co dot uk
From: Jaimie Vandenbergh on 1 Apr 2010 13:58 On Thu, 1 Apr 2010 16:39:08 +0100, me9(a)privacy.net (Bella Jones) wrote: >"One Touch drive error [serial no and names of partitions] > >This Maxtor ONeTouch III Turbo requires service. ONe of the mirrored >drives is defective, and mirroring has been disabled. Return Materials >authorisation (RMA) is available 24 hours a day online with a valid >diagnostics code. [...] please write down code shown above." [no code >was in fact shown, unles 'drive error' is a code] It's saying that one of its two drives has died. >Anyone seen this? It's working fine and i even ejected it and then >restarted the Mac and it's still fine. I have no idea what mirroring is >and whether it is relevant. Is it a RAID thing? It's a RAID thing. RAID1 uses two drives which are kept identical, so that if either dies you can carry on, then replace the dead drive with a fresh one which is then brought back up to identical. It really does want to be serviced. At the moment your data isn't at risk as such, but if the other drive dies then it's all gone. Copy it off to somewhere or other, then use the RMA as it suggests. Cheers - Jaimie -- It is better, of course, to know useless things than to know nothing. - Lucius Annaeus Seneca, 'Epistles'
From: Jaimie Vandenbergh on 1 Apr 2010 17:13 On Thu, 1 Apr 2010 19:44:24 +0100, me9(a)privacy.net (Bella Jones) wrote: >Just been through the hoops at Seagate site. (Maxtor are now Seagate, it >appears). I now have to post it back. The instructions for posting are >15 pages long! > >This is concerning though. The WD MyBook died after 3-4 years. Now this >one's iffy after 12 months. Hard drives are inherently failure prone and untrustworthy, so I applaud your choice of kit - it's far better for the RAID to have done its job and not lost your data than any alternative. Seagate bought up Maxtor a couple of years back, but they're running both brand names. Cheers - Jaimie -- "Doesn't the futility of it all depress you, Bernard?" "Not really, Minister. I'm a civil servant."
From: Bella Jones on 1 Apr 2010 18:06 Jaimie Vandenbergh <jaimie(a)sometimes.sessile.org> wrote: > On Thu, 1 Apr 2010 19:44:24 +0100, me9(a)privacy.net (Bella Jones) > wrote: > > >Just been through the hoops at Seagate site. (Maxtor are now Seagate, it > >appears). I now have to post it back. The instructions for posting are > >15 pages long! > > > >This is concerning though. The WD MyBook died after 3-4 years. Now this > >one's iffy after 12 months. > > Hard drives are inherently failure prone and untrustworthy, so I > applaud your choice of kit - it's far better for the RAID to have done > its job and not lost your data than any alternative. > > Seagate bought up Maxtor a couple of years back, but they're running > both brand names. I must now blushingly say that I still am not entirely sure what a RAID is. So don't all drives have a backup whatsit inside? -- bellajonez at yahoo dot co dot uk
From: Peter Ceresole on 1 Apr 2010 18:48
Bella Jones <me9(a)privacy.net> wrote: > So don't all drives have a backup whatsit inside? Heavens no. That's one of the problems; just one glitch and, if it's a serious one, you can lose the lot. RAID comes in various flavours, but I believe that all of them have multiple HDs, arranged in ways that means that they support each other if there's a problem. But not all RAIDs are created equal. Somebody who knows will certainly be along shortly... -- Peter |