Mouse and keyboard has stopped working completely in one of the installations of Windows XP Pro
in [Windows XP]
|
From: Jack on 17 Dec 2009 13:28 Good morning! I hope I am posting this to the correct forum. I have two installations of XP Pro on my PC, one on C drive and the other on D drive. Everything was working fine till a couple of days back when I noticed that I could not use the installation on C drive because the mouse and keyboard were completely frozen even though I could see the desktop. It doesn't seem to be a hardware problem since the same keyboard and mouse work fine when I boot into my D drive. I have tried connecting another keyboard and mouse while booting into C drive but with the same result. Since they are completely frozen I can't go in and delete them from the Device Manager, open the registry, or reinstall the drivers. That's the Catch-22 situation. I can access C drive through the Windows Explorer when I log into D drive but that doesn't help much even though I replaced some related drivers on C drive with those on my D drive.. I would be grateful to receive any advice regarding this tricky problem. Thank you! Jack Windows XP Pro; MS Wireless Optical Mouse and Keyboard (USB); Another corded mouse (USB) and a PS/2 keyboard.
From: db on 17 Dec 2009 14:28 from the d drive you have the capability of running check disks and defrag's. however, now that you replace drivers via the d drive, you may simply have to consider initiating a "repair install" on the c drive. I would begin moving my documents from the c drive and onto a safe place because the problem may cascade into a "re installation" of windows. as to the cause of the issue, I would guess that the o.s. on the c drive ran out of page file or couldn't access it because of the installation on the d drive. with little or no virtual memory (page file) the o.s. would freeze up eventually. -- db���`�...�><)))�> DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ > > "Jack" <jack(a)nospamplease.com> wrote in message news:#tBKwa0fKHA.5568(a)TK2MSFTNGP02.phx.gbl... > Good morning! I hope I am posting this to the correct forum. > > I have two installations of XP Pro on my PC, one on C drive and the other > on D drive. Everything was working fine till a couple of days back when I > noticed that I could not use the installation on C drive because the mouse > and keyboard were completely frozen even though I could see the desktop. > It doesn't seem to be a hardware problem since the same keyboard and mouse > work fine when I boot into my D drive. I have tried connecting another > keyboard and mouse while booting into C drive but with the same result. > Since they are completely frozen I can't go in and delete them from the > Device Manager, open the registry, or reinstall the drivers. That's the > Catch-22 situation. I can access C drive through the Windows Explorer when > I log into D drive but that doesn't help much even though I replaced some > related drivers on C drive with those on my D drive.. > > I would be grateful to receive any advice regarding this tricky problem. > > Thank you! > > Jack > > Windows XP Pro; MS Wireless Optical Mouse and Keyboard (USB); Another > corded mouse (USB) and a PS/2 keyboard. > >
From: Rich Barry on 17 Dec 2009 14:34 Jack, on next startup select the XP on C from the Menu and immediately tap F8. You should get an expanded menu. Choose safe mode. If XP loads in safemode then go to Start>All programs>Accessories>System Tools>System Restore. Do a restore from at least a few days before problem started. Just follow instructions. "Jack" <jack(a)nospamplease.com> wrote in message news:%23tBKwa0fKHA.5568(a)TK2MSFTNGP02.phx.gbl... > Good morning! I hope I am posting this to the correct forum. > > I have two installations of XP Pro on my PC, one on C drive and the other > on D drive. Everything was working fine till a couple of days back when I > noticed that I could not use the installation on C drive because the mouse > and keyboard were completely frozen even though I could see the desktop. > It doesn't seem to be a hardware problem since the same keyboard and mouse > work fine when I boot into my D drive. I have tried connecting another > keyboard and mouse while booting into C drive but with the same result. > Since they are completely frozen I can't go in and delete them from the > Device Manager, open the registry, or reinstall the drivers. That's the > Catch-22 situation. I can access C drive through the Windows Explorer when > I log into D drive but that doesn't help much even though I replaced some > related drivers on C drive with those on my D drive.. > > I would be grateful to receive any advice regarding this tricky problem. > > Thank you! > > Jack > > Windows XP Pro; MS Wireless Optical Mouse and Keyboard (USB); Another > corded mouse (USB) and a PS/2 keyboard. > >
From: Jack on 17 Dec 2009 20:43 Thanks for your response. First I should mention that I have been running the two installations without any problem for quite a while. The problem only arose recently so the installation on the D drive is not the problem. chkdsk did not reveal any problem on any disk and I defrag on a regular basis. There is ample free space on all my drives and the pagefile is on E drive so I don't think the problem is with virtual memory. I think the problem is with corrupted drivers. If there is no way to replace them from the second installation then I'll have to go with your suggestion to try the "repair install". I have the data backed up already but I have programs installed on C drive which I wanted to use. That's why I didn't just format C drive and reinstall windows. Thanks! Jack "db" <databaseben(a)hotmail.com> wrote in message news:uE$9f80fKHA.5020(a)TK2MSFTNGP02.phx.gbl... > from the d drive you have the capability of running > check disks and defrag's. > > however, now that you replace drivers via the d > drive, > > you may simply have to consider initiating a > "repair install" on the c drive. > > I would begin moving my documents > from the c drive and onto a safe place > because the problem may cascade into > a "re installation" of windows. > > as to the cause of the issue, > > I would guess that the o.s. on the c > drive ran out of page file or couldn't > access it because of the installation > on the d drive. > > with little or no virtual memory (page > file) the o.s. would freeze up eventually. > > -- > db���`�...�><)))�> > DatabaseBen, Retired Professional > - Systems Analyst > - Database Developer > - Accountancy > - Veteran of the Armed Forces > - @Hotmail.com > - nntp Postologist > ~ "share the nirvana" - dbZen
From: Jack on 17 Dec 2009 20:44
Rich, thanks for your response. I should have mentioned that I have already tried to load XP in safe mode. It loads up fine but the mouse and keyboard still remain frozen. Interestingly, the few keys on the top of the keyboard that are pre-programmed to open "My Documents" or to get on to the "Web" work just fine after Windows has loaded but those are the only keys that work. Since the safe mode didn't help I was unable to do a system restore but I did use F8 and go to "last working setup" or some such thing but that did not help either. I jogged my memory to remember what I might have done before this problem started. One, I had run Autoruns.exe from SysInternals but don't think I disabled anything important. I have used it many times before but one can always make a mistake. Two, I had gone to the BIOS and changed an I/O setting from Normal to EPP to improve the scanning speed. This did not affect the installation on D drive. Of course, I changed it back to "Normal" but that didn't help either. My guess is that either the mouse and keyboard drivers are corrupted or they are not loading up because of what I did with Autoruns.exe or there is a problem with the registry. Is there any way to access Device Manager or reinstall drivers or open the registry on C drive by logging on to the installation on the D drive? If I do a repair install on C drive would that likely solve any corruption issue with drivers? Another thing. If I remove the keyboard and mouse and reattach them to a USB port, Windows recognizes that two new devices have been connected but then gives a message like "the hardware was not installed properly and it may not work properly". Sometimes I get a window asking me to select where to get the drivers from but I am unable to make a selection because neither the mouse nor the keyboard is working. Thanks! Jack "Rich Barry" <rbarry(a)socal.rr.com> wrote in message news:uXJms$0fKHA.4528(a)TK2MSFTNGP06.phx.gbl... > Jack, on next startup select the XP on C from the Menu and immediately > tap F8. You should get an expanded menu. Choose safe > mode. If XP loads in safemode then go to Start>All > programs>Accessories>System Tools>System Restore. Do a restore from at > least a few days before problem started. Just follow instructions. |