From: jinxy on
On Jan 21, 6:23 pm, Mike Easter <Mi...(a)ster.invalid> wrote:
> jinxy wrote:
> > Sorry about the DNS error :-(  Glad you caught it. I tried to put the
> > 192.168.1.1 into the LT's browser bar and got the same results. cannot
> > display the webpage.
>
> Hmmph.
>
> > This is what the ipconfig/all shows on the LT.
> >> DHCP is Enabled
> >> Ipv4 IP Adress 192.168.1.106 (preferred)
> >> IPv4 DHCP server 192.168.1.1
> >> IPv4 DNS servers 8.8.8.8
> >                              8.8.4.4
> > What should the setting read under Windows IP Configuration?
>
> All that stuff is normal.
>
>  > I have
>
> > Host name: PC, Primary Dns suffix: which is blank, then Node
> > type:broadcast, next is IP Routing Enabled :no.WINS Proxy Enabled: no,
> > and finally DNS Suffix Search List: Rogers.com
>
> All that stuff is OK.
>
> > Just curious, is there an antenna somewhere in laptops, similar to the
> > way there are built into automobile windsheilds? If so could this be
> > the culprit?
>
> If there were an antenna problem, you would have a very weak signal.
> You can see your signal quality in that network place I described
> earlier, Start/ CP/ Network and sharing center - there's a graphic with
> Connections - signal strength.
>
> I'm befuddled over how you are getting an IP address from the router,
> but you can't see it.
>
> Is your browser configured to use the network?  You said you were using
> IE, which has vulnerabilities you know, and its connections is in Tools/
> Internet Options/ Connections tab
>
> Can you ping the router? -- even if a router is configured to not answer
> pings from the WAN it should answer pings from its LAN
>
> Use the same run cmd to ping:
>
> Vista/ Start/ all programs/ accessories/ run/ cmd/ ping 192.168.1.1
>
> You can also try to ping one of the other machines such as whatever was
> the IP on another machine on the network, such as .103, ie 192.168.1.103
> or whatever it was.
>
> The IP chicken place will also answer pings, try that one 209.68.27.16
>
> Not all webservers will answer a ping.
>
> I tried to ping that rogers nameserver, but it wouldn't answer me, but
> I'm not on its network.
>
> Also the google nameserver will answer pings 8.8.8.8
>
> It is going to be a little weird if you can't ping your router.
>
> What is the firewall situation on this vista?
>
> --
> Mike Easter


> Is your browser configured to use the network? You said you were using
> IE, which has vulnerabilities you know, and its connections is in Tools/
> Internet Options/ Connections tab

Seems OK , I compaired it to my Toshiba running XP Home.


> You can also try to ping one of the other machines such as whatever was
> the IP on another machine on the network, such as .103, ie 192.168.1.103
> or whatever it was.

Done. Reports: 4 packets sent, 4 received and none lost.

> Vista/ Start/ all programs/ accessories/ run/ cmd/ ping 192.168.1.1
> The IP chicken place will also answer pings, try that one 209.68.27.16
> I tried to ping that rogers nameserver, but it wouldn't answer me, but
> I'm not on its network.

Done. All 3 report the same, 4 sent 4 received and none lost. The only
differences are in speeds.


> What is the firewall situation on this vista?

The Vista LT is running Windows firewall. I dont see any others in
the progams listings. It is set to ON recommended. I tried turning it
Off to see if there was any chance of a connection, but no luck. I put
it back to ON.

If I get a hold of a USB wireless adapter, do you think it will make
any difference? Let me know what you think and I will purchase one if
needed.
-J
From: Mike Easter on
jinxy wrote:
> Mike Easter
>> Can you ping the router?

>> 192.168.1.103

> Done. Reports: 4 packets sent, 4 received and none lost.

>> The IP chicken place 209.68.27.16

> Done. Reports: 4 packets sent, 4 received and none lost.

> Done. All 3 report the same, 4 sent 4 received and none lost. The only
> differences are in speeds.

Good. That means that windows can send a ping from your computer via
the router to the internet such as the ip chicken webserver and get a
ping echo back.

> The Vista LT is running Windows firewall. I dont see any others in
> the progams listings. It is set to ON recommended. I tried turning it
> Off to see if there was any chance of a connection, but no luck. I put
> it back to ON.
>
> If I get a hold of a USB wireless adapter, do you think it will make
> any difference? Let me know what you think and I will purchase one if
> needed.

No, at this point so far I don't think it is the adapter.

The pinger works but IE doesn't even if no name resolution is required.
We haven't seen the pinger system resolve a name. You could ping
www.ipchicken.com - Google's webserver also answers www.google.com

That is:
ping www.ipchicken.com
ping www.google.com

.... using the same run cmd process described earlier.

The other thing we can do is repair the winsock.

This is a different way to get to the command prompt as administrator in
vista.

Use Start. At the very bottom is the start search function. Input cmd
there and activate. You will get a panel and up at the top is cmd.exe
option. Right click that and select Run as administrator. Click
continue. Now you are able to give a command as administrator, so you
type:

netsh winsock reset

and enter and you should get a message that it was successfully reset.

That strategy is described in kb 936211
http://support.microsoft.com/kb/936211#LetMeFixItMyselfAlways How to
troubleshoot network connectivity problems in Internet Explorer - in the
"Let me fix it myself" section because you can't use the Microsoft
FixIt tool because you can't access that page with the LT. You could
copy the tool and transport it by sneakernet, but it is easier to just
command it.


--
Mike Easter
From: jinxy on
On Jan 21, 9:03 pm, jinxy <willand...(a)rogers.com> wrote:
> On Jan 21, 6:23 pm, Mike Easter <Mi...(a)ster.invalid> wrote:
>
>
>
>
>
> > jinxy wrote:
> > > Sorry about the DNS error :-(  Glad you caught it. I tried to put the
> > > 192.168.1.1 into the LT's browser bar and got the same results. cannot
> > > display the webpage.
>
> > Hmmph.
>
> > > This is what the ipconfig/all shows on the LT.
> > >> DHCP is Enabled
> > >> Ipv4 IP Adress 192.168.1.106 (preferred)
> > >> IPv4 DHCP server 192.168.1.1
> > >> IPv4 DNS servers 8.8.8.8
> > >                              8.8.4.4
> > > What should the setting read under Windows IP Configuration?
>
> > All that stuff is normal.
>
> >  > I have
>
> > > Host name: PC, Primary Dns suffix: which is blank, then Node
> > > type:broadcast, next is IP Routing Enabled :no.WINS Proxy Enabled: no,
> > > and finally DNS Suffix Search List: Rogers.com
>
> > All that stuff is OK.
>
> > > Just curious, is there an antenna somewhere in laptops, similar to the
> > > way there are built into automobile windsheilds? If so could this be
> > > the culprit?
>
> > If there were an antenna problem, you would have a very weak signal.
> > You can see your signal quality in that network place I described
> > earlier, Start/ CP/ Network and sharing center - there's a graphic with
> > Connections - signal strength.
>
> > I'm befuddled over how you are getting an IP address from the router,
> > but you can't see it.
>
> > Is your browser configured to use the network?  You said you were using
> > IE, which has vulnerabilities you know, and its connections is in Tools/
> > Internet Options/ Connections tab
>
> > Can you ping the router? -- even if a router is configured to not answer
> > pings from the WAN it should answer pings from its LAN
>
> > Use the same run cmd to ping:
>
> > Vista/ Start/ all programs/ accessories/ run/ cmd/ ping 192.168.1.1
>
> > You can also try to ping one of the other machines such as whatever was
> > the IP on another machine on the network, such as .103, ie 192.168.1.103
> > or whatever it was.
>
> > The IP chicken place will also answer pings, try that one 209.68.27.16
>
> > Not all webservers will answer a ping.
>
> > I tried to ping that rogers nameserver, but it wouldn't answer me, but
> > I'm not on its network.
>
> > Also the google nameserver will answer pings 8.8.8.8
>
> > It is going to be a little weird if you can't ping your router.
>
> > What is the firewall situation on this vista?
>
> > --
> > Mike Easter
> > Is your browser configured to use the network?  You said you were using
> > IE, which has vulnerabilities you know, and its connections is in Tools/
> > Internet Options/ Connections tab
>
> Seems OK , I compaired it to my Toshiba running XP Home.
>
> > You can also try to ping one of the other machines such as whatever was
> > the IP on another machine on the network, such as .103, ie 192.168.1.103
> > or whatever it was.
>
> Done. Reports: 4 packets sent, 4 received and none lost.
>
> > Vista/ Start/ all programs/ accessories/ run/ cmd/ ping 192.168.1.1
> > The IP chicken place will also answer pings, try that one 209.68.27.16
> > I tried to ping that rogers nameserver, but it wouldn't answer me, but
> > I'm not on its network.
>
> Done. All 3 report the same, 4 sent 4 received and none lost. The only
> differences are in speeds.
>
> > What is the firewall situation on this vista?
>
>  The Vista LT is running Windows firewall. I dont see any others in
> the progams listings. It is set to ON recommended. I tried turning it
> Off to see if there was any chance of a connection, but no luck. I put
> it back to ON.
>
>  If I get a hold of a USB wireless adapter, do you think it will make
> any difference? Let me know what you think and I will purchase one if
> needed.
> -J- Hide quoted text -
>
> - Show quoted text -

Solved !! When you asked about the firewall and after I had answered
you, I got to thinking. So I looked through the recycle bin and guess
what I found? A deleted trial version of Norton Internet Security.
Hmmm, could it be? Do these A/V programs have their own firewall
settings? Seems so. So I downloaded the removal tool to a usb
flashdrive, ran the tool, rebooted, connected to my network and
problem solved. I am guessing that someone deleted the trial and
didn't use the removal tool, thus leaving something behind blocking
any connections. I need to thank you again for your interest in
solving this problem. If not for your tireless efforts I may have
thrown in the towel a while ago. Thanks again.
-J
From: Mike Easter on
jinxy wrote:

> Solved !! When you asked about the firewall and after I had answered
> you, I got to thinking. So I looked through the recycle bin and guess
> what I found? A deleted trial version of Norton Internet Security.
> Hmmm, could it be? Do these A/V programs have their own firewall
> settings? Seems so. So I downloaded the removal tool to a usb
> flashdrive, ran the tool, rebooted, connected to my network and
> problem solved. I am guessing that someone deleted the trial and
> didn't use the removal tool, thus leaving something behind blocking
> any connections.

Goodjob.

> I need to thank you again for your interest in
> solving this problem. If not for your tireless efforts I may have
> thrown in the towel a while ago. Thanks again.

YW - You are the one who found the 'obstruction' and cleared it.


--
Mike Easter
From: Peter on
In article <1266240c-3a22-418a-9e1b-
eb157cd5da2a(a)p8g2000yqb.googlegroups.com>, willandsue(a)rogers.com says...
> On Jan 21, 9:03�pm, jinxy <willand...(a)rogers.com> wrote:
>
> Solved !! When you asked about the firewall and after I had answered
> you, I got to thinking. So I looked through the recycle bin and guess
> what I found? A deleted trial version of Norton Internet Security.
> Hmmm, could it be? Do these A/V programs have their own firewall
> settings? Seems so. So I downloaded the removal tool to a usb
> flashdrive, ran the tool, rebooted, connected to my network and
> problem solved. I am guessing that someone deleted the trial and
> didn't use the removal tool, thus leaving something behind blocking
> any connections. I need to thank you again for your interest in
> solving this problem. If not for your tireless efforts I may have
> thrown in the towel a while ago. Thanks again.
> -J
>

So someone installed NIS, found they could no longer online and couldn't
figure out how to setup NIS to remedy the problem, so uninstalled it
only to find they still couldn't get online and then handed it over to
you whilst conveniently forgetting to mention this fact. Don't you just
love that.

--
Pete Ives
Remove All_stRESS before sending me an email