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From: TomYoung on 22 Feb 2010 09:36
Finally got Quicken Customer Care to make the 3 entries in their
"known good" installation of QD2007 and they confirm they are "able to
replicate this issue at our end and have forwarded this issue to our
product development department for further research."

Tom Young

On Feb 20, 8:25 am, TomYoung <sombo...(a)gmail.com> wrote:
> I've been communicating with Quicken Customer Care (my communications
> are written English, their replies are in Corporate Boilerplate) about
> this issue and they've decided I need to do the Quicken uninstall/
> reinstall bit.  Before I go through that I would like to ask if
> someone with Quicken Deluxe 2007 installed could make 3 entries in a
> test database and run a couple of reports to see if they duplicate my
> issue.  (I asked Quicken Customer Care - an oxymoron if there ever was
> one - to do this but Corporate Boilerplate is unable to reply.)
>
> So, in an Investing:Investment account (e.g., brokerage account) I
> made the following entries:
>
> Enter transaction: Other Cash Transaction
> Transaction type: Payment
> Payee: Test Doctor
> Date: 2/28/2010
> Category: Medical:Doctor
> Amount: $100.00
>
> Enter transaction: Other Cash Transaction
> Transaction type: Payment
> Payee: Test Pharmacy
> Date: 2/28/2010
> Category: Medical:Medicine
> Amount: $50.00
>
> Enter transaction: Other Cash Transaction
> Transaction type: Payment
> Payee: Test Split
> Date: 2/28/2010
> Category: (Split)
>   Medical:Medicine
>   Amount: $40.00
>   Misc
>   Amount: $360.00
>
> If I do a "Reports" > "Spending" > "Income and Expense by Category"
> with "Advanced" > "Subcategories" > "Show all" on these 3 transactions
> I get a report like this:
>
> Medical
>    Doctor                  100.00
>    Medicine                90.00
> TOTAL Medical        190.00
> Misc                       360.00
> TOTAL EXPENSES 550.00
>
> (If the above doesn't line up very well you can see it here:http://home.comcast.net/~tomyoung1/Show%20All%20Subs.JPG)
> This report is correct.
>
> However, if I do the same report with "Advanced" > "Subcategories" >
> "Hide all" this is what I get:
>
> Medical                   150.00
>    Medicine                40.00
> TOTAL Medical        190.00
> Misc                       360.00
> TOTAL EXPENSES 550.00
>
> (You can also see it here:http://home.comcast.net/~tomyoung1/Hide%20All%20Subs.JPG)
> That subcategory "Medicine" shouldn't be there and, while the total of
> Medical is correct the Medicine line is incorrect.  It seems like that
> split transaction is somehow confusing Quicken.
>
> TIA.
>
> Tom Young
>
> On Feb 14, 4:42 pm, TomYoung <sombo...(a)gmail.com> wrote:
>
> > Hi all:
>
> > Doing an Income and Expense report by Category and specifying "Show
> > all" for subcategories is working OK.  The part of the report that I'm
> > focusing on reads:
>
> > Medical
> >      Doctors    75.00
> >      Medicine 363.35
> >      Total       438.35
>
> > The subcategory amounts ($75.00, $363.35) and Total ($439.35) are
> > correct.
>
> > If I run the same report and specify "Hide all" for subcategories this
> > same report reads
>
> > Medical       349.56
> >     Medicine   88.79
> >     Total        438.35
>
> > The total ($438.35) continues to be correct but obviously that
> > Medicine subcategory shouldn't be showing as a line item.  Clicking on
> > the $349.56 brings up a sub-report that lists out the full $438.35
> > detail of all "Medical," both Doctors and Medicine.  Clicking on the
> > $88.79 brings up a sub-report that spells out the detail for the true
> > amount of Medicine, $363.35.
>
> > The $88.79 is the total of the *only* 2 Medicine transactions within
> > Medical that are split transactions.
>
> > This shouldn't work this way and I'm at a loss as to why it does.
>
> > Ideas?
>
> > Tom Young

From: Notan on 22 Feb 2010 09:48
On 2/22/2010 7:36 AM, TomYoung wrote:

<snip>

> Finally got Quicken Customer Care to make the 3 entries in their
> "known good" installation of QD2007 and they confirm they are "able to
> replicate this issue at our end and have forwarded this issue to our
> product development department for further research."

Are they still releasing updates to 2007?
From: sQueezBox� on 22 Feb 2010 09:50
On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
<sombodee(a)gmail.com> wrote:

>Finally got Quicken Customer Care to make the 3 entries in their
>"known good" installation of QD2007 and they confirm they are "able to
>replicate this issue at our end and have forwarded this issue to our
>product development department for further research."
>


Translation:
As soon as they hung up the phone, they balled up your contact form
and tossed it in the garbage can...
That is assuming they even wrote anything down in the first place.
From: jgrimmond on 28 Feb 2010 13:33
On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
<sombodee(a)gmail.com> wrote:

>Finally got Quicken Customer Care to make the 3 entries in their
>"known good" installation of QD2007 and they confirm they are "able to
>replicate this issue at our end and have forwarded this issue to our
>product development department for further research."

Wow! Even given the collapsing standards everywhere, when did
fixing bugs become "research" -- all those years of Ph.D. and
postdocing for this? ;-)

jg
From: Notan on 28 Feb 2010 13:47
On 2/28/2010 11:33 AM, jgrimmond(a)yahoo.com wrote:
> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
> <sombodee(a)gmail.com> wrote:
>
>> Finally got Quicken Customer Care to make the 3 entries in their
>> "known good" installation of QD2007 and they confirm they are "able to
>> replicate this issue at our end and have forwarded this issue to our
>> product development department for further research."
>
> Wow! Even given the collapsing standards everywhere, when did
> fixing bugs become "research" -- all those years of Ph.D. and
> postdocing for this? ;-)

The whole "product development department for further research"
is actually very entertaining.

Remember when janitors became "custodial engineers?"

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