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From: snobunny on 22 Feb 2010 14:10 Hi Deborah, I am new to the Microsoft Office board. I have a Sony Vaio Notebook which was purchased in 2006 it is running Windows XP Professional. Microsoft Office 2003 trial version was pre-installed on my computer. I have used office 2003 since I purchased my computer. In November, my computer went out and would not even restore using the restore disc's. Sony agreed to check it out & fix it if possible. The hard drive had to be replaced and I was told that I woud receive the computer back with factory settings exactly like it was when I purchased it. I agreed to repair it but never realized that I would loose my product key and that Sony would refuse to help me with this issue. Sony told me to contact Microsoft. Microsoft told me to contact Sony. I feel like a dog chasing my tail. No one wants to take responsibility. If I was going to get my computer back "Exactly like it was when I purchased it" then why wasn't I provided a replacement product key? I told both companies that I evidentally mistakenly threw away the card that the product key was on. Why put an important piece of information on a post card??? The key should have been on the bottom of the computer like all the other stickers. I paid nearly $3000 for a Business version and cannot access my business documents. I could have spent half of that and downloaded office free on-line. I have a bad taste in my mouth, so to speak, for both Sony & Microsoft and I am seriously considering doing business with Apple. Thank you for your time. Snobunny "Deborah Jean" wrote: > Write me at my yahoo email address and I'll help you with this. > > morath11(a)yahoo.com > > "jirka" wrote: > > > My system has recently crashed and after reinstal I realized that I lost the > > CD key for my Office 2003. Is there any way I can, upon proving that I do > > have a genuine OEM MS product, get a new key? > > Thanks for any help > > Jirka > >
From: JoAnn Paules [MVP] on 22 Feb 2010 14:24 It's not Microsoft or Sony's fault that you did not keep the key. There are programs out there that you could have run to get all of your product keys so you could store them in a secure location. And if you paid $3000 for Office, you must have been walking around with a target on your back. As for doing business with Apple, you could buy a copy of Office for Mac and still have the same issues. Product keys = money. You really should keep track of them like you would any investment. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "snobunny" <snobunny(a)discussions.microsoft.com> wrote in message news:D179419B-5B02-48F6-B05F-1BB98FBA80EC(a)microsoft.com... > Hi Deborah, > I am new to the Microsoft Office board. I have a Sony Vaio Notebook which > was purchased in 2006 it is running Windows XP Professional. Microsoft > Office > 2003 trial version was pre-installed on my computer. I have used office > 2003 > since I purchased my computer. In November, my computer went out and would > not even restore using the restore disc's. Sony agreed to check it out & > fix > it if possible. The hard drive had to be replaced and I was told that I > woud > receive the computer back with factory settings exactly like it was when I > purchased it. I agreed to repair it but never realized that I would loose > my > product key and that Sony would refuse to help me with this issue. Sony > told > me to contact Microsoft. Microsoft told me to contact Sony. I feel like > a > dog chasing my tail. No one wants to take responsibility. If I was going > to > get my computer back "Exactly like it was when I purchased it" then why > wasn't I provided a replacement product key? I told both companies that I > evidentally mistakenly threw away the card that the product key was on. > Why > put an important piece of information on a post card??? The key should > have > been on the bottom of the computer like all the other stickers. I paid > nearly $3000 for a Business version and cannot access my business > documents. > I could have spent half of that and downloaded office free on-line. I > have a > bad taste in my mouth, so to speak, for both Sony & Microsoft and I am > seriously considering doing business with Apple. > Thank you for your time. > > > Snobunny > > > > "Deborah Jean" wrote: > >> Write me at my yahoo email address and I'll help you with this. >> >> morath11(a)yahoo.com >> >> "jirka" wrote: >> >> > My system has recently crashed and after reinstal I realized that I >> > lost the >> > CD key for my Office 2003. Is there any way I can, upon proving that I >> > do >> > have a genuine OEM MS product, get a new key? >> > Thanks for any help >> > Jirka >> >
From: Bob I on 22 Feb 2010 14:48 The nearly $3000 included the laptop. Office would have been only about $600 of that. JoAnn Paules [MVP] wrote: > It's not Microsoft or Sony's fault that you did not keep the key. There are > programs out there that you could have run to get all of your product keys > so you could store them in a secure location. And if you paid $3000 for > Office, you must have been walking around with a target on your back. > > As for doing business with Apple, you could buy a copy of Office for Mac and > still have the same issues. > > Product keys = money. You really should keep track of them like you would > any investment. >
From: Tom Willett on 22 Feb 2010 14:50 "snobunny" <snobunny(a)discussions.microsoft.com> wrote in message news:D179419B-5B02-48F6-B05F-1BB98FBA80EC(a)microsoft.com... > No one wants to take responsibility. If I was going to No, YOU don't want to take responsibility for your own actions. I told both companies that I : evidentally mistakenly threw away the card that the product key was on. Why : put an important piece of information on a post card??? YOU threw it away. YOU should have paid attention. Perhaps they should have put it on a billboard in front of your house? The key should have : been on the bottom of the computer like all the other stickers. What "all" other stickers? Ludicrous statement.
From: Peter Foldes on 22 Feb 2010 16:14
You fault and nobody else's. You should have kept the key in a secure place -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "snobunny" <snobunny(a)discussions.microsoft.com> wrote in message news:D179419B-5B02-48F6-B05F-1BB98FBA80EC(a)microsoft.com... > Hi Deborah, > I am new to the Microsoft Office board. I have a Sony Vaio Notebook which > was purchased in 2006 it is running Windows XP Professional. Microsoft Office > 2003 trial version was pre-installed on my computer. I have used office 2003 > since I purchased my computer. In November, my computer went out and would |