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From: Dodgette on 12 May 2010 01:13 Beth this is a fairly old post. Are you still navigating your way through this site? If so, do you think MS would provide a key if I have a "downloaded" version in lieu of ever having the hard copy? Dodge "Beth Melton" wrote: > Hi Jirka, > > I just realized I did make a mistake in this thread and that was I > didn't provide an answer to your question. I apologize for getting > distracted by the 'side thread'. > > To answer your question, if you have an OEM installation of Office you > can obtain a new Product Key from Microsoft if the Office application > is still supported by Microsoft. > > The procedure is to first contact the OEM and request a new key. Then, > if the OEM will not provide a replacement key contact Microsoft and > explain the problem to them. They should generate a new key for you, > however, you could incur a nominal fee for this service. Note the > 'nominal fee' may be $10 USD (not 1/2 price). > > Contact information is (800) 936-5700 or if outside the US see this > site: http://microsoft.com/worldwide > > Here are a couple of additional notes for others who may be following > this thread: > > This answer has been provided in this group, and others, several times > and it is public information: Here's a Google Group search on past > posts: > http://groups.google.com/groups?hl=en&q=melton+OEM+replacement+key&qt_s=Search > > Also, there was a time Microsoft would not supply those with an OEM > version of Office a replacement Product Key. One of my 'crusades' as > an Microsoft Office MVP was do my best to try and change this policy > and I tackled it at every opportunity, such as at the MVP summits in > which we have access to product managers, dev teams, and various > softies. Now, I don't know if I had any impact on the change (I'd like > to think I did <grin>) but since I asked about this policy at every > opportunity it enabled me to learn of change in the 'OEM Product Key > policy' which I could pass on to others. :-) > > Please post all follow-up questions to the newsgroup. Requests for > assistance by email can not be acknowledged. > > ~~~~~~~~~~~~~~~ > Beth Melton > Microsoft Office MVP > > Word FAQ: http://mvps.org/word > TechTrax eZine: http://mousetrax.com/techtrax/ > MVP FAQ site: http://mvps.org/ > > > "jirka" <sedlo(a)post.cz> wrote in message > news:5375D859-6C22-4865-B439-2D8CEF685A37(a)microsoft.com... > > My system has recently crashed and after reinstal I realized that I > > lost the > > CD key for my Office 2003. Is there any way I can, upon proving that > > I do > > have a genuine OEM MS product, get a new key? > > Thanks for any help > > Jirka > > > > >
From: DL on 12 May 2010 03:23
A download version provides you with both an installation file, which you should have saved to external media, as apparently you didn't pay extra for the cd, and an email containing the key, which you should also have saved to external media. Now if you have proof of purchase, ie a receipt then http://support.microsoft.com/default.aspx?scid=kb;en-us;326246 "Dodgette" <Dodgette(a)discussions.microsoft.com> wrote in message news:F669BE8A-293B-4048-AAE2-5C889F7CE597(a)microsoft.com... > Beth this is a fairly old post. Are you still navigating your way through > this site? If so, do you think MS would provide a key if I have a > "downloaded" version in lieu of ever having the hard copy? > Dodge > > "Beth Melton" wrote: > >> Hi Jirka, >> >> I just realized I did make a mistake in this thread and that was I >> didn't provide an answer to your question. I apologize for getting >> distracted by the 'side thread'. >> >> To answer your question, if you have an OEM installation of Office you >> can obtain a new Product Key from Microsoft if the Office application >> is still supported by Microsoft. >> >> The procedure is to first contact the OEM and request a new key. Then, >> if the OEM will not provide a replacement key contact Microsoft and >> explain the problem to them. They should generate a new key for you, >> however, you could incur a nominal fee for this service. Note the >> 'nominal fee' may be $10 USD (not 1/2 price). >> >> Contact information is (800) 936-5700 or if outside the US see this >> site: http://microsoft.com/worldwide >> >> Here are a couple of additional notes for others who may be following >> this thread: >> >> This answer has been provided in this group, and others, several times >> and it is public information: Here's a Google Group search on past >> posts: >> http://groups.google.com/groups?hl=en&q=melton+OEM+replacement+key&qt_s=Search >> >> Also, there was a time Microsoft would not supply those with an OEM >> version of Office a replacement Product Key. One of my 'crusades' as >> an Microsoft Office MVP was do my best to try and change this policy >> and I tackled it at every opportunity, such as at the MVP summits in >> which we have access to product managers, dev teams, and various >> softies. Now, I don't know if I had any impact on the change (I'd like >> to think I did <grin>) but since I asked about this policy at every >> opportunity it enabled me to learn of change in the 'OEM Product Key >> policy' which I could pass on to others. :-) >> >> Please post all follow-up questions to the newsgroup. Requests for >> assistance by email can not be acknowledged. >> >> ~~~~~~~~~~~~~~~ >> Beth Melton >> Microsoft Office MVP >> >> Word FAQ: http://mvps.org/word >> TechTrax eZine: http://mousetrax.com/techtrax/ >> MVP FAQ site: http://mvps.org/ >> >> >> "jirka" <sedlo(a)post.cz> wrote in message >> news:5375D859-6C22-4865-B439-2D8CEF685A37(a)microsoft.com... >> > My system has recently crashed and after reinstal I realized that I >> > lost the >> > CD key for my Office 2003. Is there any way I can, upon proving that >> > I do >> > have a genuine OEM MS product, get a new key? >> > Thanks for any help >> > Jirka >> > >> >> >> |