Orange 3G SIM-Only upgrade problem
in [UK Mobile]
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From: Brian Mc on 29 Jun 2010 07:09 JL <newsaccount(a)mail2web.com> wrote: : Orange have always been funny with this. If you speak to the right : person they'll do it for you and you'll get one - I advise you ring CS : again. I see no reason why they don't give everyone a 3G SIM. They won't! As you say they have always been "funny" about this. As an example (one of!) the reasons they won't do this is that they STILL have vast numbers of OVP Virgin customers (even though that tarriff have been on "legacy" status for many years) - including me! - and they do NOT want those customers to be able to use this tarriff with 3G! There are probably other examples!
From: R. Mark Clayton on 29 Jun 2010 07:23 "JL" <newsaccount(a)mail2web.com> wrote in message news:0885a732-3f65-451a-8ac1-f686bae85c6b(a)a30g2000yqn.googlegroups.com... On 28 June, 13:05, John Walliker <jrwalli...(a)gmail.com> wrote: > I recently changed tariff from Orange Talk60 to "Business SIM Only". > The upgrade went fine until I asked for a 3G SIM. Customer services > were happy to send me a new 2G SIM (to increase my phonebook > capacity), but they insisted that it was impossible for me to be sent > a 3G one because my last handset had been a 2G one. SNIP > Orange have always been funny with this. If you speak to the right person they'll do it for you and you'll get one - I advise you ring CS again. I see no reason why they don't give everyone a 3G SIM. Which is bizarre. O2 (whose CS is almost as bad) volunteered to send out a new 3G SIM when I queried why some feature did not work properly - "oh you've got a very old SIM" (indeed about 10yo). All PAYG SIMs I believe are now 3G and when I ordered a consumer SIM only from the website a few months ago that was 3G but whether that was luck I don't know?
From: Orange Response on 29 Jun 2010 11:01 'John Walliker[_2_ Wrote: > ;213771']I recently changed tariff from Orange Talk60 to "Business SIM > Only". > The upgrade went fine until I asked for a 3G SIM. Customer services > were happy to send me a new 2G SIM (to increase my phonebook > capacity), but they insisted that it was impossible for me to be sent > a 3G one because my last handset had been a 2G one. (True, I haven't > had a handset upgrade from Orange for over 10 years as I have access > to handsets from other sources.) They suggested a workaround: switch > to PAYG for 3 months, then open a new SIM Only account and transfer > the number. Unfortunately it would not be possible to keep my > "loyalty bonus". I then asked whether it would be possible to keep > the number, "loyalty bonus" and get 3G access by switching to a > bundled tariff like Business Solo and getting a new 3G phone. Yes, > that would be fine, and then in 18 months or 2 years I could switch > back to SIM Only again. > > This seems like madness. Why should I have to get a new phone that I > don't need just to enable access to parts of the network that will > allow me to use data more quickly and perhaps generate more revenue > for Orange? > > (BTW - the staff I spoke to about this at Business Customer Services > were at all times helpful and polite and I did go ahead with the > upgrade to SIM Only and got a new 2G SIM. It just seems that the > "system" does not allow this obvious upgrade to 3G.) > > Is anyone from Orange listening? Surely there must be a way of > overcoming this artificial limitation? > > John Hi John, I work for Orange and may be able to help. Please send an email to customer.services(a)orange.co.uk, including your contact details and username from this site, and I should be able to arrange this for you. In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail. Kind regards, Jonathan Orange Response Team -- Orange Response
From: Steve Terry on 29 Jun 2010 22:37 "Brian Mc" <bkm(a)somewhere.ac.uk> wrote in message news:i0ck8n$35k$3(a)south.jnrs.ja.net... > JL <newsaccount(a)mail2web.com> wrote: > : Orange have always been funny with this. If you speak to the right > : person they'll do it for you and you'll get one - I advise you ring CS > : again. I see no reason why they don't give everyone a 3G SIM. > > They won't! As you say they have always been "funny" about this. > As an example (one of!) the reasons they won't do this is that they > STILL have vast numbers of OVP Virgin customers (even though that tarriff > have been on "legacy" status for many years) - including me! - and they > do NOT want those customers to be able to use this tarriff with 3G! > > Yep, my Orange OVP Virgin Sim is 10 years old "Petty" is FT Oranges middle name Steve Terry -- Welcome Sign-up Bonus of �1 when you signup free at: http://www.topcashback.co.uk/ref/G4WWK
From: John Walliker on 1 Jul 2010 06:28
On 29 June, 16:01, Orange Response <Orange.Response. 67012a0(a)mobilebanter.co.uk> wrote: > I work for Orange and may be able to help. Please send an email to > customer.services(a)orange.co.uk, including your contact details and > username from this site, and I should be able to arrange this for you. Email sent... |