Outlook 2007 Scheduling Resources
in [Outlook]
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From: Leon Hao [MSFT] on 27 Feb 2007 04:52 Hi, Sorry for the suggested tests and steps all failed with the same error. I appreciate your time put into this process. I have done some further research, and think this may caused by something other than Outlook itself. Regarding this, please try the following suggestions: * Temporarily turn off/remove antivirus program ================ Such issue can be caused by the antivirus program currently running on the machine. Please temporarily turn off or remove antivirus applications on the server and / or client sides and see if this scenario is gone. * Windows Safe Mode and clean boot =================== Please first perform a Safe Mode in Windows XP by following the steps below: 1. Restart Windows. 2. At the boot sequence, long press F8 key to invoke startup menu. 3. Choose Safe Mode on the menu and press Enter. 4. After Windows starts in Safe Mode, determine if this issue still persists. If this issue does not occur in Safe Mode, then please perform a clean boot to solve this issue: 1. Click Start>Run, type "msconfig" in the Open box (without the quotation marks), and then click OK. 2. On the General tab, click Selective Startup, and then clear the Process System.ini File, Process WIn.ini File, and Load Startup Items check boxes. You cannot clear the Use Original Boot.ini check box. 3. On the Services tab, select the Hide All Microsoft Services check box, and then click Disable All. 4. Click OK, and then click Restart to restart your computer. 5. After Windows starts, determine whether the symptoms still occur. If it works fine after Windows clean boot, please obtain the detailed troubleshooting steps in our KB article: 310353 How to perform a clean boot in Windows XP http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353 If all fail, please kindly provide some additional information so that we can do further research and test: * Information Collection =================== 1. Does this occur on another user account? Please create a new one to test. (Not Outlook user account.) 2. Tell me the detailed steps about how this user schedules a resource. 3. What is the version of your Windows? Have you applied all the latest updates for both Windows and Office? Please try the suggestions and collect the information for me. Thanks for your time and effort. Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights. |