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From: Randy on 27 May 2010 17:18
I'm really confused now.
I did get the telnet running and it does connect to the smtp. I have
switched to port 587 with no luck. I ran it in safe mode (with network) and
it still would not send.

Now the really interesting data point is I installed the Windows Mail. It
recieves but does not send just like outlook. So given i can connect to the
mail server using telnet and Windows Mail does the same thing, the only
things I can think it would be are the security software (but I uninstalled
it and tested it uninstalled, still did not work), router or modem. Does
this make sense??? How do i test for these. As I stated I did uninstall
bitdefender, but is it possible it left something behind? I tried connecting
to my modem directly bypassing the router and it would not give me a good
connection using a wired connection. This has me really confused? Ideas?

Thanks fro the suggestions so far. I greatly appreciate the help

"VanguardLH" wrote:

> VanguardLH wrote:
>
> > Randy wrote:
> >
> >> When I run "telnet" as you defined (I figured out what smtp address
> >> to use) I get " 'telnet' is not recognized as an internal or
> >> external command, operable program or batch file" Does this makes
> >> sense??? seems like its not set up on my PC
> >
> > Guess that depends on which version of Windows that you have but
> > never identified. Personally I haven't ever used a version of
> > Windows since 3.11 that didn't have telnet.exe available (but then I
> > don't waste my time with crippled "home" editions so I cannot speak
> > to those versions). For Windows XP Pro (and maybe most if not all
> > versions and editions), it is found under C:\Windows\system32. You
> > shouldn't need to specify the path to the file since this path should
> > already be included in your system PATH environment variable.
>
> According to Brian, telnet.exe is not installed by default in Windows
> Vista (I see you did mention the Windows version in a reply - but still
> not mention which EDITION of it you have). Although it isn't installed
> by default, it's been a long time since I did a default install, too,
> and instead always do a custom install to select and deselect what I
> want installed or not. Presumably telnet is available with Windows
> Vista and you'll have to install it (if you want to perform the test to
> see if you can get a connect to the mail server without using the e-mail
> client). I never bothered with Vista but Google still works and found:
>
> http://www.tech-recipes.com/rx/1793/vista_install_telnet_client/
>
> Did you ever do the ping test?
> Did you ever try switching to port 587?
> Did you ever try rebooting into Windows' Safe Mode?
>
> Your reply focused on only 1 suggestion (of using telnet to check if you
> could establish a connection). Still waiting to hear on the results of
> those other tests.
> .
>
From: VanguardLH on 28 May 2010 05:58
Randy wrote:

> I did get the telnet running and it does connect to the smtp. I have
> switched to port 587 with no luck. I ran it in safe mode (with
> network) and it still would not send.

And yet you have to divulge just "would not send" means. If there was
an error message or an NDR (non-delivery report) e-mail that you
received then share it with us.

> Now the really interesting data point is I installed the Windows Mail.
> It recieves but does not send just like outlook.

Which probably has to do with the error message that you didn't tell us
about.

> So given i can connect to the mail server using telnet and Windows
> Mail does the same thing, the only things I can think it would be are
> the security software (but I uninstalled it and tested it
> uninstalled, still did not work), router or modem. Does this make
> sense???

Just WHO is your e-mail provider? You mention contacting your ISP but
that doesn't mandate that they are your e-mail provider. Since you
never identified WHO is your actual e-mail provider, no one here knows
what hostname you specified for their SMTP mail server.

Since you can their webmail client to use your login credentials to use
the webmail interface to your account to send, it is not that you are
not allowed to send from your account (i.e., it is not a receive-only
account). However, you never mentioned if you are on your ISP's network
when you attempt to send. That is, are you on- or off-domain when you
try using a local e-mail client to connect to their outbound e-mail
server?

Did you configure Outlook to authenticate to their SMTP mail server?

And when might you get around to doing the ping test to check for how
many, if any, packets are getting dropped?
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