Outlook 2007 crashes: mssphtb.dll
in [Outlook]
|
From: olddoc on 3 Jan 2010 20:48 In my windows 7 64 bit PC outlook 2007 had been running fine. A week ago I had a lockup and a corrupt ntfs fixked with chkdsk c:/f. I also installed quicktime (not itunes) and since then I can not start outlook, but word starts fine. I can start outlook.exe /safe, but it doesn't remember what I tell it: Each time I check to download the troubleshooting file from MSFT and each time I start, the trust center box to download the file is uninstalled. I uninstalled office, rebooted, and installed office. Same problem. Updated to office SP1 and same problem. I am able to sync my calendar to a Blackberry and I can see the calendar in /safe mode. I wonder if there is a permission issue with the filesystem. Why won't outlook remember that I want it to download MSFT diagnostic file? Microsoft office diagnostics run and don't find anything. Using the uninstaller to "repair" also didn't help. Here is the latest entry in the computer's error log. Log Name: Application Source: Application Error Date: 1/3/2010 8:03:49 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: crikey Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6514.5000, time stamp: 0x4a89dc70 Faulting module name: mssphtb.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda5c Exception code: 0xc0000005 Fault offset: 0x00009449 Faulting process id: 0x1020 Faulting application start time: 0x01ca8cd9c5f73e31 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: C:\Windows\system32\mssphtb.dll Report Id: 03c87843-f8cd-11de-817c-001731d64eb1 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-01-04T01:03:49.000000000Z" /> <EventRecordID>4790</EventRecordID> <Channel>Application</Channel> <Computer>crikey</Computer> <Security /> </System> <EventData> <Data>OUTLOOK.EXE</Data> <Data>12.0.6514.5000</Data> <Data>4a89dc70</Data> <Data>mssphtb.dll</Data> <Data>7.0.7600.16385</Data> <Data>4a5bda5c</Data> <Data>c0000005</Data> <Data>00009449</Data> <Data>1020</Data> <Data>01ca8cd9c5f73e31</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE</Data> <Data>C:\Windows\system32\mssphtb.dll</Data> <Data>03c87843-f8cd-11de-817c-001731d64eb1</Data> </EventData> </Event>
From: Diane Poremsky [MVP] on 3 Jan 2010 21:46 safe mode doesn't load addins and other support files and it won't save files, so its not going to remember anything. Have you tried office diagnostics? You can start it from any program in the office suite. Since mssphtb is ms search, its likely damaged and office diagnostics or a repair (from add/remove programs) should fix it. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM Poll: What version of Outlook do you use? http://forums.slipstick.com/showthread.php?t=27072 "olddoc" <olddoc(a)discussions.microsoft.com> wrote in message news:43BAD925-A071-4C3D-AE5C-43DFF0C2A68C(a)microsoft.com... > In my windows 7 64 bit PC outlook 2007 had been running fine. A week ago I > had a lockup and a corrupt ntfs fixked with chkdsk c:/f. I also installed > quicktime (not itunes) and since then I can not start outlook, but word > starts fine. I can start outlook.exe /safe, but it doesn't remember what I > tell it: Each time I check to download the troubleshooting file from MSFT > and > each time I start, the trust center box to download the file is > uninstalled. > I uninstalled office, rebooted, and installed office. Same problem. > Updated > to office SP1 and same problem. I am able to sync my calendar to a > Blackberry > and I can see the calendar in /safe mode. > I wonder if there is a permission issue with the filesystem. Why won't > outlook remember that I want it to download MSFT diagnostic file? > Microsoft office diagnostics run and don't find anything. > Using the uninstaller to "repair" also didn't help. > Here is the latest entry in the computer's error log. > > > Log Name: Application > Source: Application Error > Date: 1/3/2010 8:03:49 PM > Event ID: 1000 > Task Category: (100) > Level: Error > Keywords: Classic > User: N/A > Computer: crikey > Description: > Faulting application name: OUTLOOK.EXE, version: 12.0.6514.5000, time > stamp: > 0x4a89dc70 > Faulting module name: mssphtb.dll, version: 7.0.7600.16385, time stamp: > 0x4a5bda5c > Exception code: 0xc0000005 > Fault offset: 0x00009449 > Faulting process id: 0x1020 > Faulting application start time: 0x01ca8cd9c5f73e31 > Faulting application path: C:\Program Files (x86)\Microsoft > Office\Office12\OUTLOOK.EXE > Faulting module path: C:\Windows\system32\mssphtb.dll > Report Id: 03c87843-f8cd-11de-817c-001731d64eb1 > Event Xml: > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> > <System> > <Provider Name="Application Error" /> > <EventID Qualifiers="0">1000</EventID> > <Level>2</Level> > <Task>100</Task> > <Keywords>0x80000000000000</Keywords> > <TimeCreated SystemTime="2010-01-04T01:03:49.000000000Z" /> > <EventRecordID>4790</EventRecordID> > <Channel>Application</Channel> > <Computer>crikey</Computer> > <Security /> > </System> > <EventData> > <Data>OUTLOOK.EXE</Data> > <Data>12.0.6514.5000</Data> > <Data>4a89dc70</Data> > <Data>mssphtb.dll</Data> > <Data>7.0.7600.16385</Data> > <Data>4a5bda5c</Data> > <Data>c0000005</Data> > <Data>00009449</Data> > <Data>1020</Data> > <Data>01ca8cd9c5f73e31</Data> > <Data>C:\Program Files (x86)\Microsoft > Office\Office12\OUTLOOK.EXE</Data> > <Data>C:\Windows\system32\mssphtb.dll</Data> > <Data>03c87843-f8cd-11de-817c-001731d64eb1</Data> > </EventData> > </Event>
From: olddoc on 3 Jan 2010 22:29 I did run the office diagnostics and it found no errors. I see in service management that "windows search" is started automatically and is running. I just tried right clicking Office Enterprise in control panel/programs and selected change/repair. I tried to repair but I got "MS Office Enterprise 2007 configuration did not complete successfully , an unexpected error has occurred." If this .dll is related to search, could some hidden file be corrupted: I did have a crash which caused errors in my filesystem. chkdsk on startup did find errors in the bitmap in the filesystem and made corrections. I set checkdsk to run again on reboot after the errors were fixed and at this point it finds no errors in the fs. Perhaps some search table or file somewhere is corrupted? Is there a way to regenerate the files that this dll uses? "Diane Poremsky [MVP]" wrote: > safe mode doesn't load addins and other support files and it won't save > files, so its not going to remember anything. Have you tried office > diagnostics? You can start it from any program in the office suite. Since > mssphtb is ms search, its likely damaged and office diagnostics or a repair > (from add/remove programs) should fix it. > >
From: olddoc on 3 Jan 2010 22:43 Additional: I tried regsvr32 for mssphtb but it didn't work. I set turned off windows search and disabled it in the services applet but Outlook still had the same crash in the same module.
From: Diane Poremsky [MVP] on 4 Jan 2010 00:53
The index could be corrupt. go to control panel, indexing and rebuild the index. Did you run scanpst? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM Poll: What version of Outlook do you use? http://forums.slipstick.com/showthread.php?t=27072 "olddoc" <olddoc(a)discussions.microsoft.com> wrote in message news:0B8E627D-82F0-4D4E-A43C-AAFBC0F5504D(a)microsoft.com... > I did run the office diagnostics and it found no errors. > I see in service management that "windows search" is started automatically > and is running. > I just tried right clicking Office Enterprise in control panel/programs > and > selected change/repair. I tried to repair but I got "MS Office Enterprise > 2007 configuration did not complete successfully , an unexpected error has > occurred." > > If this .dll is related to search, could some hidden file be corrupted: I > did have a crash which caused errors in my filesystem. chkdsk on startup > did > find errors in the bitmap in the filesystem and made corrections. I set > checkdsk to run again on reboot after the errors were fixed and at this > point > it finds no errors in the fs. > Perhaps some search table or file somewhere is corrupted? Is there a way > to > regenerate the files that this dll uses? > > "Diane Poremsky [MVP]" wrote: > >> safe mode doesn't load addins and other support files and it won't save >> files, so its not going to remember anything. Have you tried office >> diagnostics? You can start it from any program in the office suite. Since >> mssphtb is ms search, its likely damaged and office diagnostics or a >> repair >> (from add/remove programs) should fix it. >> >> |