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From: Paul V Andrews on 3 Jul 2006 06:12

I have a user accessing Windows Server 2003 via a Terminal Services
(Citrix)connection. From time to time she has problems when Outlook 2003
locks up in a reply to an email with problems loading the Word editor. The
Event log records the following Event ID 10000 from DCOM -

"Unable to start a DCOM Server: {00020906-0000-0000-C000-000000000046}. The
error: "A close operation is pending on the session. " Happened while
starting this command: "D:\Program Files\Microsoft
Office\OFFICE11\WINWORD.EXE" -Embedding"

The user reports that the problem occurs when replying to an overseas
contact. I wonder whether there is a charater set problem? Could I / Should I
have a new user profile created for this user?

Does anyone have any suggestions?

Thanks

Paul

From: Vera Noest [MVP] on 7 Jul 2006 08:28
It is not recommended to use Word as the Outlook email editor.
Check if the problem disappears when you define a different editor:

Considerations when Installing Outlook in a Terminal Services
Environment
http://office.microsoft.com/en-gb/assistance/HA011402681033.aspx
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?UGF1bCBWIEFuZHJld3M=?=
<PaulVAndrews(a)discussions.microsoft.com> wrote on 03 jul 2006 in
microsoft.public.windows.terminal_services:

>
> I have a user accessing Windows Server 2003 via a Terminal
> Services (Citrix)connection. From time to time she has problems
> when Outlook 2003 locks up in a reply to an email with problems
> loading the Word editor. The Event log records the following
> Event ID 10000 from DCOM -
>
> "Unable to start a DCOM Server:
> {00020906-0000-0000-C000-000000000046}. The error: "A close
> operation is pending on the session. " Happened while starting
> this command: "D:\Program Files\Microsoft
> Office\OFFICE11\WINWORD.EXE" -Embedding"
>
> The user reports that the problem occurs when replying to an
> overseas contact. I wonder whether there is a charater set
> problem? Could I / Should I have a new user profile created for
> this user?
>
> Does anyone have any suggestions?
>
> Thanks
>
> Paul
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