Plusnet - problems *sending* mail...
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From: chris on 5 Aug 2010 04:18 On 05/08/10 05:55, David Kennedy wrote: > Peter Kemp wrote: >> Folks, >> >> I'm trying to help a friend get online. The position is as follows: >> >> a) ISP = Plusnet >> b) His machine is an eMac, running 10.4.11. He's using Mail v2.1 >> c) He can surf the web OK. He can *receive* mail OK. >> d) He can't *send* mail. If he tries to send an e-mail, it times out >> and he gets an error message saying the mail server won't respond. >> >> I've checked and re-checked his Mail settings and I'm as sure as I can >> be that he's got the program configured correctly, defining the >> outgoing mail server as relay.plus.net (No authentication required.) >> He's been through this with Plusnet's tech helpline as well. They say >> their server (relay.plus.net) is configured correctly and this setup >> 'should' work. They've suggested he gets in contact with Apple... >> >> I'm stumped. I've checked that he's using the 'designated' telephone >> line. And I know that he can at least contact relay.plus.net, because >> Mail checks that when setting up an account. My original guess was that >> Plusnet hadn't configured their server correctly to accept mail from >> that account/phone line - but they swear it's setup properly... >> >> All thoughts and contributions gratefully accepted. How about trying another mail client? Thunderbird's got quite a good setup Wizard that tests the server for suitable settings. > No ideas here other than trying your post on > plusnet.service.customer-feedback might get a better response. Some of > their tech guys hang around and seem very willing to resolve any > problems - it seems to work better than the help line... > Or try uk.telecom.broadband the plusnet techs tend to lurk there and the usual people on there are very knowledgeable too.
From: Peter Kemp on 5 Aug 2010 04:26 In article <1jmqq0p.1pvrksz1ttz0k6N%usenet(a)alienrat.co.uk>, Woody <usenet(a)alienrat.co.uk> wrote: > Peter Kemp <peterk13(a)nospam.ntlworld.com> wrote: > > > Folks, > > > > I'm trying to help a friend get online. The position is as follows: > > > > a) ISP = Plusnet <snipped three very helpful suggestions> Andy: It's helpful to know this coincides with the settings you use. And I'll dig into any strange firewall settings etc. David/Jim: Thanks for pointing me at the Plusnet usergroup. For some reason I've been using the text.news.virginmedia.com usenet server where this group doesn't show. *sigh*. Now I know there _is_ a group, I'll certainly try posting there. Woody: Thanks for the idea. I'll get him to try this tonight... I'll post back with the results! Many thanks, Peter
From: Jim on 5 Aug 2010 04:34 On 2010-08-05, Peter Kemp <peterk13(a)nospam.ntlworld.com> wrote: > David/Jim: Thanks for pointing me at the Plusnet usergroup. For some > reason I've been using the text.news.virginmedia.com usenet server > where this group doesn't show. *sigh*. Now I know there _is_ a group, > I'll certainly try posting there. You'll have to be connected to Plusnet's newsserver in order to see/post to their groups. Or at least you used to. Jim -- Twitter:@GreyAreaUK "If you have enough book space, I don't want to talk to you." Terry Pratchett
From: Sak Wathanasin on 5 Aug 2010 05:20 On 4 Aug, 22:34, Peter Kemp <peter...(a)nospam.ntlworld.com> wrote: > All thoughts and contributions gratefully accepted. What does the "connection doctor" say? Click on "show details", then click "try again" or some such, then post output here.
From: Peter Kemp on 5 Aug 2010 11:39
In article <f55b39c2-f7aa-488d-936e-c0bc69b4d671(a)x25g2000yqj.googlegroups.com>, Sak Wathanasin <sw(a)nan.co.uk> wrote: > On 4 Aug, 22:34, Peter Kemp <peter...(a)nospam.ntlworld.com> wrote: > > > > All thoughts and contributions gratefully accepted. > > What does the "connection doctor" say? Click on "show details", then > click "try again" or some such, then post output here. Well, what a long afternoon. We've tried the telnet approach and it certainly seems that the SMTP server is accepting mail (ie the 'rcpt to:<...> line got a positive response), but then things didn't go quite as expected. We sent subject: and to: and short body text followed by <crlf>.<crlf> but instead of the expected "250 Queued mail for delivery" message, we got "250 x-plusnet-relay: " and a long string (message id?). Certainly, the e-mail didn't get to the designated recipient. We then made one last attempt at sending mail via Mail, which failed with Connection Doctor saying "could not connect" to relay.plus.net. Following advice from an Apple Tech note, we flushed the keychain whereupon things went from bad to worse - the Mail account would no longer retain a password for incoming mail. It turns out my friend inherited the machine from a relative and said relative may have been a bit heavy-handed when cleaning up the machine. Long story short -we're going to do a complete re-install of Tiger from scratch. Give me a week or so and I'll let you know how it went... Thanks for your help and support so far! Regards Peter |