Problem when receiving emails sent to multiple email domains
in [Microsoft Exchange]
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From: Rich Matheisen [MVP] on 1 Feb 2010 13:50 On Mon, 1 Feb 2010 07:36:02 -0800, Brian Kimmes <BrianKimmes(a)discussions.microsoft.com> wrote: >Do you have any suggestions? If not, is there anyone else that could provide >some useful suggestions? Have you eliminated the possibilty that there are Outlook rules in place that do unexpected things? If the message tracking logs show the message as delivered to the mailbo then it's a good bet that either Outlook is contributing to the problem OR that the message has a Message-ID value that already exists in the mailbox. I foget the behavior of that duplicated Message0ID, but it either overwrites the existing message or the newer message is discarded. Either way, only one copy of the message should be present. --- Rich Matheisen MCSE+I, Exchange MVP
From: Brian Kimmes on 1 Feb 2010 17:22 Hi Rich, When I use the Exchange tracking tool to look at the processing of the email, it only shows that it was delivered to the CC'd mailbox. It makes no mention of the original "TO:" recipient. I had the person that did receive the message, send it to me and I examined the headers and it showed both email addresses correctly. For some reason though, it is only sending the email to one of the two domains... Brian Kimmes MCSE "Rich Matheisen [MVP]" wrote: > On Mon, 1 Feb 2010 07:36:02 -0800, Brian Kimmes > <BrianKimmes(a)discussions.microsoft.com> wrote: > > >Do you have any suggestions? If not, is there anyone else that could provide > >some useful suggestions? > > Have you eliminated the possibilty that there are Outlook rules in > place that do unexpected things? > > If the message tracking logs show the message as delivered to the > mailbo then it's a good bet that either Outlook is contributing to the > problem OR that the message has a Message-ID value that already exists > in the mailbox. I foget the behavior of that duplicated Message0ID, > but it either overwrites the existing message or the newer message is > discarded. Either way, only one copy of the message should be present. > --- > Rich Matheisen > MCSE+I, Exchange MVP > . >
From: Rich Matheisen [MVP] on 1 Feb 2010 23:30 On Mon, 1 Feb 2010 14:22:01 -0800, Brian Kimmes <BrianKimmes(a)discussions.microsoft.com> wrote: >Hi Rich, > >When I use the Exchange tracking tool to look at the processing of the >email, it only shows that it was delivered to the CC'd mailbox. It makes no >mention of the original "TO:" recipient. I had the person that did receive >the message, send it to me and I examined the headers and it showed both >email addresses correctly. For some reason though, it is only sending the >email to one of the two domains... Okay, then . . . back up one more step and have a look at the SMTP protocol log. You can assume that the To and Cc header contents were used in the RCPT TO command, but you should really verify that. --- Rich Matheisen MCSE+I, Exchange MVP
From: Brian Kimmes on 2 Feb 2010 10:04
Thank you for the help! I examined the SMTP logs and found that an MX record for the domain in question was incorrect and was pointing to a secondary hosting site. Brian Kimmes MCSE "Rich Matheisen [MVP]" wrote: > On Mon, 1 Feb 2010 14:22:01 -0800, Brian Kimmes > <BrianKimmes(a)discussions.microsoft.com> wrote: > > >Hi Rich, > > > >When I use the Exchange tracking tool to look at the processing of the > >email, it only shows that it was delivered to the CC'd mailbox. It makes no > >mention of the original "TO:" recipient. I had the person that did receive > >the message, send it to me and I examined the headers and it showed both > >email addresses correctly. For some reason though, it is only sending the > >email to one of the two domains... > > Okay, then . . . back up one more step and have a look at the SMTP > protocol log. You can assume that the To and Cc header contents were > used in the RCPT TO command, but you should really verify that. > --- > Rich Matheisen > MCSE+I, Exchange MVP > . > |