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From: PA Bear [MS MVP] on 13 Jan 2010 11:32
I asked several very specific questions and you haven't answered several of
them.

Repost:

1. Had IE7 or IE8 been installed before you did the first Repair Install?
(cf.http://support.microsoft.com/kb/917964)

2. What anti-virus application or security suite was installed before your
did these Repair Installs and were your subscriptions current?

3. Did a Norton or McAfee free-trial come preinstalled on the computer when
you bought it?


Dfed wrote:
> IE7 was one of the eight downloaded updates when it would not restart.
> When
> I did repair install, I was now missing over 50 updates. My OS and norton
> antivirus are legal/authenticated copies. I used the Norton removal tool
> to
> get rid of my Norton Antivirus 2010 (from what I read online, figured it
> was
> culprit).I downloaded free trial Avast antivirus, installed updates and my
> system restarted Ok. When I tried to open IE7, got error message that OS
> cannot run %1. I ran the uninstall IE command to remove IE7. I can now
> get
> online with IE6 or Firefox.
>
> "PA Bear [MS MVP]" wrote:
>
>>> ...Had to repair OS and decided to turn off auto updates.
>>
>> Bad idea.
>>
>> Had IE7 or IE8 been installed before you did the first Repair Install
>> (cf.
>> http://support.microsoft.com/kb/917964)?
>>
>> What anti-virus application or security suite was installed before your
>> did
>> these Repair Installs and were your subscriptions current?
>>
>> What anti-virus application or security suite is installed now and is
>> your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it which would have been reinstalled BUT INVALID when you reinstalled
>> Windows)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>>
>>
>> Dfed wrote:
>>> Downloaded automatic updates have (4) times caused my computer to not
>>> restart. Could not start in safe mode to access restore point. Could
>>> not
>>> reboot to last known good configuration. Had to repair OS and decided
>>> to
>>> turn off auto updates. I'm now missing too many updates but it's
>>> pointless
>>> to download updates - mess up my computer - do repair and have the same
>>> thing happen again. Any suggestions?
>>>
>>> The original Windows XP came installed on my computer, but I did buy a
>>> backup CD from Microsoft - this is the CD I've used to do OS repairs. My
>>> computer summary is listed below:
>>>
>>> OS Name Microsoft Windows XP Home Edition
>>> Version 5.1.2600 Service Pack 3 Build 2600
>>> OS Manufacturer Microsoft Corporation
>>> System Manufacturer Lan Plus
>>> System Model KM400-8235
>>> System Type X86-based PC
>>> Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1826 Mhz
>>> BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 2/26/2004
>>> SMBIOS Version 2.2
>>> Windows Directory C:\WINDOWS
>>> System Directory C:\WINDOWS\system32
>>> Boot Device \Device\HarddiskVolume1
>>> Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
>>> Total Physical Memory 1,536.00 MB
>>> Available Physical Memory 786.29 MB
>>> Total Virtual Memory 2.00 GB
>>> Available Virtual Memory 1.96 GB
>>> Page File Space 3.29 GB
>>> Page File C:\pagefile.sys
>>
>> .

From: Dfed on 14 Jan 2010 08:11
1. IE6 was installed before repair. IE7 was included in the updates I
installed that caused the restart problem.

2.Norton Antivirus 2009

3.I purchased the Norton Antivirus directly from Norton. Was not
preinstalled. Before Norton I had Avast antivirus installed. I used the
Avast uninstall tool to remove that software then installed Norton.

My subscription was current and product keys for my softwares were accepted
when I had to reinstall them.


"PA Bear [MS MVP]" wrote:

> I asked several very specific questions and you haven't answered several of
> them.
>
> Repost:
>
> 1. Had IE7 or IE8 been installed before you did the first Repair Install?
> (cf.http://support.microsoft.com/kb/917964)
>
> 2. What anti-virus application or security suite was installed before your
> did these Repair Installs and were your subscriptions current?
>
> 3. Did a Norton or McAfee free-trial come preinstalled on the computer when
> you bought it?
>
>
> Dfed wrote:
> > IE7 was one of the eight downloaded updates when it would not restart.
> > When
> > I did repair install, I was now missing over 50 updates. My OS and norton
> > antivirus are legal/authenticated copies. I used the Norton removal tool
> > to
> > get rid of my Norton Antivirus 2010 (from what I read online, figured it
> > was
> > culprit).I downloaded free trial Avast antivirus, installed updates and my
> > system restarted Ok. When I tried to open IE7, got error message that OS
> > cannot run %1. I ran the uninstall IE command to remove IE7. I can now
> > get
> > online with IE6 or Firefox.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >>> ...Had to repair OS and decided to turn off auto updates.
> >>
> >> Bad idea.
> >>
> >> Had IE7 or IE8 been installed before you did the first Repair Install
> >> (cf.
> >> http://support.microsoft.com/kb/917964)?
> >>
> >> What anti-virus application or security suite was installed before your
> >> did
> >> these Repair Installs and were your subscriptions current?
> >>
> >> What anti-virus application or security suite is installed now and is
> >> your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it which would have been reinstalled BUT INVALID when you reinstalled
> >> Windows)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >>
> >>
> >> Dfed wrote:
> >>> Downloaded automatic updates have (4) times caused my computer to not
> >>> restart. Could not start in safe mode to access restore point. Could
> >>> not
> >>> reboot to last known good configuration. Had to repair OS and decided
> >>> to
> >>> turn off auto updates. I'm now missing too many updates but it's
> >>> pointless
> >>> to download updates - mess up my computer - do repair and have the same
> >>> thing happen again. Any suggestions?
> >>>
> >>> The original Windows XP came installed on my computer, but I did buy a
> >>> backup CD from Microsoft - this is the CD I've used to do OS repairs. My
> >>> computer summary is listed below:
> >>>
> >>> OS Name Microsoft Windows XP Home Edition
> >>> Version 5.1.2600 Service Pack 3 Build 2600
> >>> OS Manufacturer Microsoft Corporation
> >>> System Manufacturer Lan Plus
> >>> System Model KM400-8235
> >>> System Type X86-based PC
> >>> Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1826 Mhz
> >>> BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 2/26/2004
> >>> SMBIOS Version 2.2
> >>> Windows Directory C:\WINDOWS
> >>> System Directory C:\WINDOWS\system32
> >>> Boot Device \Device\HarddiskVolume1
> >>> Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
> >>> Total Physical Memory 1,536.00 MB
> >>> Available Physical Memory 786.29 MB
> >>> Total Virtual Memory 2.00 GB
> >>> Available Virtual Memory 1.96 GB
> >>> Page File Space 3.29 GB
> >>> Page File C:\pagefile.sys
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 14 Jan 2010 20:38
Did the computer come with WinXP SP3 preinstalled when you bought it?

Has the computer ever been connected to the internet or any networks,
however briefly, without a functional, fully-updated anti-virus application
installed and/or without being fully patched at Windows Update?

Have you ever inserted anything but a brand-new or freshly formatted flash
drive or SDCard without a functional, fully-updated anti-virus application
installed and/or without being fully patched at Windows Update?

Has your NAV subscription ever expired, if only for a day or two?

Have you ever formatted the HDD and done a clean install? (If not, I think
you're gonna be doing one very soon if that computer's not fully-patched at
Windows Update.)

Related:

Microsoft Security Advisory (979267): Vulnerabilities in Adobe Flash Player
6 Provided in Windows XP Could Allow Remote Code Execution
http://www.microsoft.com/technet/security/advisory/979267.mspx

Microsoft Security Advisory: Vulnerability in Internet Explorer could allow
remote code execution:
http://support.microsoft.com/kb/979352

Dfed wrote:
> 1. IE6 was installed before repair. IE7 was included in the updates I
> installed that caused the restart problem.
>
> 2.Norton Antivirus 2009
>
> 3.I purchased the Norton Antivirus directly from Norton. Was not
> preinstalled. Before Norton I had Avast antivirus installed. I used the
> Avast uninstall tool to remove that software then installed Norton.
>
> My subscription was current and product keys for my softwares were
> accepted
> when I had to reinstall them.
>
> "PA Bear [MS MVP]" wrote:
>> I asked several very specific questions and you haven't answered several
>> of
>> them.
>>
>> Repost:
>>
>> 1. Had IE7 or IE8 been installed before you did the first Repair Install?
>> (cf.http://support.microsoft.com/kb/917964)
>>
>> 2. What anti-virus application or security suite was installed before
>> your
>> did these Repair Installs and were your subscriptions current?
>>
>> 3. Did a Norton or McAfee free-trial come preinstalled on the computer
>> when
>> you bought it?
>>
>>
>> Dfed wrote:
>>> IE7 was one of the eight downloaded updates when it would not restart.
>>> When
>>> I did repair install, I was now missing over 50 updates. My OS and
>>> norton
>>> antivirus are legal/authenticated copies. I used the Norton removal tool
>>> to
>>> get rid of my Norton Antivirus 2010 (from what I read online, figured it
>>> was
>>> culprit).I downloaded free trial Avast antivirus, installed updates and
>>> my
>>> system restarted Ok. When I tried to open IE7, got error message that
>>> OS
>>> cannot run %1. I ran the uninstall IE command to remove IE7. I can now
>>> get
>>> online with IE6 or Firefox.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>>> ...Had to repair OS and decided to turn off auto updates.
>>>>
>>>> Bad idea.
>>>>
>>>> Had IE7 or IE8 been installed before you did the first Repair Install
>>>> (cf.
>>>> http://support.microsoft.com/kb/917964)?
>>>>
>>>> What anti-virus application or security suite was installed before your
>>>> did
>>>> these Repair Installs and were your subscriptions current?
>>>>
>>>> What anti-virus application or security suite is installed now and is
>>>> your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it which would have been reinstalled BUT INVALID when you reinstalled
>>>> Windows)?
>>>>
>>>> Dfed wrote:
>>>>> Downloaded automatic updates have (4) times caused my computer to not
>>>>> restart. Could not start in safe mode to access restore point. Could
>>>>> not
>>>>> reboot to last known good configuration. Had to repair OS and decided
>>>>> to
>>>>> turn off auto updates. I'm now missing too many updates but it's
>>>>> pointless
>>>>> to download updates - mess up my computer - do repair and have the
>>>>> same
>>>>> thing happen again. Any suggestions?
>>>>>
>>>>> The original Windows XP came installed on my computer, but I did buy a
>>>>> backup CD from Microsoft - this is the CD I've used to do OS repairs.
>>>>> My
>>>>> computer summary is listed below:
>>>>>
>>>>> OS Name Microsoft Windows XP Home Edition
>>>>> Version 5.1.2600 Service Pack 3 Build 2600
<SNIP>

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