can't install kb972270 (latest microsoft updates)
in [Windows Update]
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From: gphbass on 12 Jan 2010 23:25 Am running Vista with all latest patches. However, tried to download security patches today (1-12) and kd 972270 failed and will not install after repeated attempts...tried a manual download and get a message that update is not for my system. Erroe code is 80070005--unknown error. Have rebooted machine numerous times and used Microsoft fixiet utility...nothing works....updates worked fine until today...have not added any software or programs in over 6 months. i have Trend Micro Av version 16...but even with it turned off, I still can't install the updates. Any suggestions?????
From: PA Bear [MS MVP] on 13 Jan 2010 11:36 Is your Trend Micro subscription current? Has it ever expired, however briefly? Has a Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? See the "How to obtain help" section of http://support.microsoft.com/kb/972279 For home users, no-charge support is available by calling 1-866-PCSAFETY and/or 1-866-234-6020 in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB972220). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Consumer Security Support home page includes links for free security update support, too https://consumersecuritysupport.microsoft.com/ For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com gphbass wrote: > Am running Vista with all latest patches. However, tried to download > security patches today (1-12) and kd 972270 failed and will not install > after repeated attempts...tried a manual download and get a message that > update is not for my system. Erroe code is 80070005--unknown error. Have > rebooted machine numerous times and used Microsoft fixiet > utility...nothing > works....updates worked fine until today...have not added any software or > programs in over 6 months. i have Trend Micro Av version 16...but even > with > it turned off, I still can't install the updates. Any suggestions?????
From: gphbass on 13 Jan 2010 15:59 Yes--my AV is up to date--neither norton nor macafee have ever been installed--even went back to a restore point before the last update--those updates reloaded fine, the current still does not...tried to manually update and the program says updates are not for my system---double checked the file at MS and it indeed said that it was for all versions of vista and was released on 1-12-10. Updates stop downloading at 11% and then say they have failed "PA Bear [MS MVP]" wrote: > Is your Trend Micro subscription current? Has it ever expired, however > briefly? > > Has a Norton or McAfee application ever been installed on the computer > (e.g., a free-trial version that came preinstalled when you bought it)? > > See the "How to obtain help" section of > http://support.microsoft.com/kb/972279 > > For home users, no-charge support is available by calling 1-866-PCSAFETY > and/or 1-866-234-6020 in the United States and in Canada or by contacting > your local Microsoft subsidiary. There is no-charge for support calls that > are associated with security updates. When you call, clearly state that > your problem is related to a Security Update and cite the update's KB number > (e.g., KB972220). > > Or you can... > > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 > > Consumer Security Support home page includes links for free security update > support, too > https://consumersecuritysupport.microsoft.com/ > > For more information about how to contact your local Microsoft subsidiary > for security update support issues, visit the International Support Web > site: http://support.microsoft.com/common/international.aspx > > For enterprise customers, support for security updates is available through > your usual support contacts. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > www.banthecheck.com > > > gphbass wrote: > > Am running Vista with all latest patches. However, tried to download > > security patches today (1-12) and kd 972270 failed and will not install > > after repeated attempts...tried a manual download and get a message that > > update is not for my system. Erroe code is 80070005--unknown error. Have > > rebooted machine numerous times and used Microsoft fixiet > > utility...nothing > > works....updates worked fine until today...have not added any software or > > programs in over 6 months. i have Trend Micro Av version 16...but even > > with > > it turned off, I still can't install the updates. Any suggestions????? > > . >
From: PA Bear [MS MVP] on 13 Jan 2010 16:16 TYPO CORRECTION: See the "How to obtain help" section of http://support.microsoft.com/kb/972270 Has Vista SP2 been installed yet? gphbass wrote: > Yes--my AV is up to date--neither norton nor macafee have ever been > installed--even went back to a restore point before the last update--those > updates reloaded fine, the current still does not...tried to manually > update and the program says updates are not for my system---double checked > the file at MS and it indeed said that it was for all versions of vista > and > was released on 1-12-10. Updates stop downloading at 11% and then say > they > have failed > > "PA Bear [MS MVP]" wrote: >> Is your Trend Micro subscription current? Has it ever expired, however >> briefly? >> >> Has a Norton or McAfee application ever been installed on the computer >> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> See the "How to obtain help" section of >> [http://support.microsoft.com/kb/972270] >> >> For home users, no-charge support is available by calling 1-866-PCSAFETY >> and/or 1-866-234-6020 in the United States and in Canada or by contacting >> your local Microsoft subsidiary. There is no-charge for support calls >> that >> are associated with security updates. When you call, clearly state that >> your problem is related to a Security Update and cite the update's KB >> number (e.g., KB972220). >> >> Or you can... >> >> Start a free Windows Update support incident request: >> https://support.microsoft.com/oas/default.aspx?gprid=6527 >> >> Consumer Security Support home page includes links for free security >> update >> support, too >> https://consumersecuritysupport.microsoft.com/ >> >> For more information about how to contact your local Microsoft subsidiary >> for security update support issues, visit the International Support Web >> site: http://support.microsoft.com/common/international.aspx >> >> For enterprise customers, support for security updates is available >> through >> your usual support contacts. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> www.banthecheck.com >> >> >> gphbass wrote: >>> Am running Vista with all latest patches. However, tried to download >>> security patches today (1-12) and kd 972270 failed and will not install >>> after repeated attempts...tried a manual download and get a message that >>> update is not for my system. Erroe code is 80070005--unknown error. >>> Have >>> rebooted machine numerous times and used Microsoft fixiet >>> utility...nothing >>> works....updates worked fine until today...have not added any software >>> or >>> programs in over 6 months. i have Trend Micro Av version 16...but even >>> with >>> it turned off, I still can't install the updates. Any suggestions????? >> >> .
From: gphbass on 13 Jan 2010 19:38
Yes I am running Vista SP2--everything else is up to date---windows update worked fine until the patches issued yesterday......as I said, I even rebooted from a restore point before the last windows update...the latest one still does not work get an error code of 8000fff "PA Bear [MS MVP]" wrote: > TYPO CORRECTION: See the "How to obtain help" section of > http://support.microsoft.com/kb/972270 > > Has Vista SP2 been installed yet? > > gphbass wrote: > > Yes--my AV is up to date--neither norton nor macafee have ever been > > installed--even went back to a restore point before the last update--those > > updates reloaded fine, the current still does not...tried to manually > > update and the program says updates are not for my system---double checked > > the file at MS and it indeed said that it was for all versions of vista > > and > > was released on 1-12-10. Updates stop downloading at 11% and then say > > they > > have failed > > > > "PA Bear [MS MVP]" wrote: > >> Is your Trend Micro subscription current? Has it ever expired, however > >> briefly? > >> > >> Has a Norton or McAfee application ever been installed on the computer > >> (e.g., a free-trial version that came preinstalled when you bought it)? > >> > >> See the "How to obtain help" section of > >> [http://support.microsoft.com/kb/972270] > >> > >> For home users, no-charge support is available by calling 1-866-PCSAFETY > >> and/or 1-866-234-6020 in the United States and in Canada or by contacting > >> your local Microsoft subsidiary. There is no-charge for support calls > >> that > >> are associated with security updates. When you call, clearly state that > >> your problem is related to a Security Update and cite the update's KB > >> number (e.g., KB972220). > >> > >> Or you can... > >> > >> Start a free Windows Update support incident request: > >> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >> > >> Consumer Security Support home page includes links for free security > >> update > >> support, too > >> https://consumersecuritysupport.microsoft.com/ > >> > >> For more information about how to contact your local Microsoft subsidiary > >> for security update support issues, visit the International Support Web > >> site: http://support.microsoft.com/common/international.aspx > >> > >> For enterprise customers, support for security updates is available > >> through > >> your usual support contacts. > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >> www.banthecheck.com > >> > >> > >> gphbass wrote: > >>> Am running Vista with all latest patches. However, tried to download > >>> security patches today (1-12) and kd 972270 failed and will not install > >>> after repeated attempts...tried a manual download and get a message that > >>> update is not for my system. Erroe code is 80070005--unknown error. > >>> Have > >>> rebooted machine numerous times and used Microsoft fixiet > >>> utility...nothing > >>> works....updates worked fine until today...have not added any software > >>> or > >>> programs in over 6 months. i have Trend Micro Av version 16...but even > >>> with > >>> it turned off, I still can't install the updates. Any suggestions????? > >> > >> . > > . > |