Quicken 2007 and Vista
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From: Bob on 14 Mar 2007 20:19 This is a real mess. Have new Toshiba laptop with Vista pre-installed. First installed my Quicken 2004 version and it worked just fine. But today decided to upgrade to 2007. Bought a copy, installed in successfully on my XP desktop, but then ran into a disaster on my Vista laptop. The install wizard seemed to quit, and said not responding. So, not surprisingly, I told the program to quit. Then I could not do anything. Could not uninstall or continue the stopped install. I then went to Quicken support and was told that this could be a problem (now they tell me!). They gave a couple of suggestions (qcleanui) and Windows Installer Cleanup Utility. Neither of these works. When I try to reinstall, I am given the options of either modify, repair, or removing Quicken, but none of these options works ("The wizard was interrupted before Quicken 2007 could be completely installed"). So the help file does not help. Since there is no kind of warning that this problem can arise, I don't think I can be blamed from seeming thinking that the install program was not responding and acting accordingly. Intuit should have included detailed Vista installation instructions with a warning not to pay any attention to the not responding message. All I seemingly can do now is re-install my trusty 2004 version, unless someone has a better idea! I don't know whether I'm madder at Intuit or at Microsoft for this debacle of an operating system.
From: Steven on 15 Mar 2007 09:08 I just bought a toshiba with vista premium and have had no problem to date. Installed quicken 2007 and everything went fine. I did however check on the web site and it does mention a problem with the help feature of quicken and vista. I would suggest that maybe a glitch occured when reading the installed cd. You might want to try either system restore or reloading vista from the recovery dvd and than try your quicken again. good luck "Bob" <bobinsfo(a)yahoo.com> wrote in news:Gi0Kh.7453$M65.3213(a)newssvr21.news.prodigy.net: > This is a real mess. Have new Toshiba laptop with Vista > pre-installed. First installed my Quicken 2004 version and it worked > just fine. But today decided to upgrade to 2007. Bought a copy, > installed in successfully on my XP desktop, but then ran into a > disaster on my Vista laptop. The install wizard seemed to quit, and > said not responding. So, not surprisingly, I told the program to > quit. Then I could not do anything. Could not uninstall or continue > the stopped install. I then went to Quicken support and was told that > this could be a problem (now they tell me!). They gave a couple of > suggestions (qcleanui) and Windows Installer Cleanup Utility. Neither > of these works. When I try to reinstall, I am given the options of > either modify, repair, or removing Quicken, but none of these options > works ("The wizard was interrupted before Quicken 2007 could be > completely installed"). So the help file does not help. Since there > is no kind of warning that this problem can arise, I don't think I can > be blamed from seeming thinking that the install program was not > responding and acting accordingly. Intuit should have included > detailed Vista installation instructions with a warning not to pay any > attention to the not responding message. All I seemingly can do now > is re-install my trusty 2004 version, unless someone has a better > idea! I don't know whether I'm madder at Intuit or at Microsoft for > this debacle of an operating system. > >
From: David A. Lessnau on 15 Mar 2007 09:46 This is from Intuit's site (https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5727&p_created=1171313790&p_sid=r6F2bCwi&p_accessibility=0&p_lva=3810&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9dmlzdGE*&p_li=&p_topview=1). Is it what you tried? And, after the two cleanups (one with qcleanui.zip and the other with the Windows Installer CleanUp Utility), the Quicken install routine still thinks Quicken is installed? "1. Download qcleanui.zip to your desktop. 2. Extract the files to your Windows Desktop. 3. Right-click QcleanUI.EXE, and select Run as administrator. If you receive a warning about unauthorized access, click Allow. 4. If you are prompted for your Administrator password, enter the password. If you did not establish an Administrator password when you installed Windows Vista, click Continue. 5. Select the Clean all Versions option and click Clean. When the process is complete, click Quit. Note: The process is complete when the Quit button is no longer deactivated. 6. If QcleanUI does not remove Quicken, try the Windows Installer CleanUp Utility available on the Microsoft support site (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301). 7. Restart your computer. 8. Insert your Quicken CD-ROM. If you are prompted to install Quicken, click No or Cancel. 9. Click the Start button and select Computer. 10. Right-click the CD-ROM drive that contains the Quicken program CD and select Explore. 11. Right-click the install.exe file and select Run as Administrator. If you receive a warning about unauthorized access, click Allow. Note: If you are using a downloaded version of Quicken, locate the Quicken download file and right-click this file, and select Run as Administrator. 12. If you are prompted for your Administrator password, enter the password. If you did not establish an Administrator password when you installed Windows Vista, click Continue. 13. Follow the on-screen prompts to install Quicken. Note: If the installation appears to stall, do not cancel the installation or End Task using the Windows Task Manager. Installation may take up to 2 hours to complete depending on the amount of RAM installed and other system configuration settings." "Bob" <bobinsfo(a)yahoo.com> wrote in message news:Gi0Kh.7453$M65.3213(a)newssvr21.news.prodigy.net... > This is a real mess. Have new Toshiba laptop with Vista pre-installed. > First installed my Quicken 2004 version and it worked just fine. But > today decided to upgrade to 2007. Bought a copy, installed in > successfully on my XP desktop, but then ran into a disaster on my Vista > laptop. The install wizard seemed to quit, and said not responding. So, > not surprisingly, I told the program to quit. Then I could not do > anything. Could not uninstall or continue the stopped install. I then > went to Quicken support and was told that this could be a problem (now > they tell me!). They gave a couple of suggestions (qcleanui) and Windows > Installer Cleanup Utility. Neither of these works. When I try to > reinstall, I am given the options of either modify, repair, or removing > Quicken, but none of these options works ("The wizard was interrupted > before Quicken 2007 could be completely installed"). So the help file > does not help. Since there is no kind of warning that this problem can > arise, I don't think I can be blamed from seeming thinking that the > install program was not responding and acting accordingly. Intuit should > have included detailed Vista installation instructions with a warning not > to pay any attention to the not responding message. All I seemingly can > do now is re-install my trusty 2004 version, unless someone has a better > idea! I don't know whether I'm madder at Intuit or at Microsoft for this > debacle of an operating system.
From: Bob on 15 Mar 2007 10:46 Yes, I had found that list of instructions. Qcleanui did not work at all. I then downloaded Windows Installer Clean Up, but missed one crucial step. I simply unzipped and installed the software, but did not subsequently actually run it! My mistake (it didn't put an icon on the desktop and I had to search for it). But my point remains that since Intuit knows about this potential rather serious problem, they should include more detailed instructions with the software on how to install it). As with most software installs, I simply inserted the CD and followed the instructions on the wizard--until it seemed to stop and I made the serious error of trying to start it again. Thanks for the help. Bob "David A. Lessnau" <DavidALessnau(a)discussions.microsoft.com> wrote in message news:L6cKh.16508$_R.12950(a)newsfe23.lga... > This is from Intuit's site > (https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5727&p_created=1171313790&p_sid=r6F2bCwi&p_accessibility=0&p_lva=3810&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9dmlzdGE*&p_li=&p_topview=1). > Is it what you tried? And, after the two cleanups (one with qcleanui.zip > and the other with the Windows Installer CleanUp Utility), the Quicken > install routine still thinks Quicken is installed? > > "1. Download qcleanui.zip to your desktop. > 2. Extract the files to your Windows Desktop. > 3. Right-click QcleanUI.EXE, and select Run as administrator. If you > receive a warning about unauthorized access, click Allow. > 4. If you are prompted for your Administrator password, enter the > password. If you did not establish an Administrator password when you > installed Windows Vista, click Continue. > 5. Select the Clean all Versions option and click Clean. When the process > is complete, click Quit. > > Note: The process is complete when the Quit button is no longer > deactivated. > > 6. If QcleanUI does not remove Quicken, try the Windows Installer CleanUp > Utility available on the Microsoft support site > (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301). > 7. Restart your computer. > 8. Insert your Quicken CD-ROM. If you are prompted to install Quicken, > click No or Cancel. > 9. Click the Start button and select Computer. > 10. Right-click the CD-ROM drive that contains the Quicken program CD and > select Explore. > 11. Right-click the install.exe file and select Run as Administrator. If > you receive a warning about unauthorized access, click Allow. > > Note: If you are using a downloaded version of Quicken, locate the Quicken > download file and right-click this file, and select Run as Administrator. > > 12. If you are prompted for your Administrator password, enter the > password. If you did not establish an Administrator password when you > installed Windows Vista, click Continue. > 13. Follow the on-screen prompts to install Quicken. > > Note: If the installation appears to stall, do not cancel the installation > or End Task using the Windows Task Manager. Installation may take up to 2 > hours to complete depending on the amount of RAM installed and other > system configuration settings." > > > > > "Bob" <bobinsfo(a)yahoo.com> wrote in message > news:Gi0Kh.7453$M65.3213(a)newssvr21.news.prodigy.net... >> This is a real mess. Have new Toshiba laptop with Vista pre-installed. >> First installed my Quicken 2004 version and it worked just fine. But >> today decided to upgrade to 2007. Bought a copy, installed in >> successfully on my XP desktop, but then ran into a disaster on my Vista >> laptop. The install wizard seemed to quit, and said not responding. So, >> not surprisingly, I told the program to quit. Then I could not do >> anything. Could not uninstall or continue the stopped install. I then >> went to Quicken support and was told that this could be a problem (now >> they tell me!). They gave a couple of suggestions (qcleanui) and Windows >> Installer Cleanup Utility. Neither of these works. When I try to >> reinstall, I am given the options of either modify, repair, or removing >> Quicken, but none of these options works ("The wizard was interrupted >> before Quicken 2007 could be completely installed"). So the help file >> does not help. Since there is no kind of warning that this problem can >> arise, I don't think I can be blamed from seeming thinking that the >> install program was not responding and acting accordingly. Intuit should >> have included detailed Vista installation instructions with a warning not >> to pay any attention to the not responding message. All I seemingly can >> do now is re-install my trusty 2004 version, unless someone has a better >> idea! I don't know whether I'm madder at Intuit or at Microsoft for this >> debacle of an operating system. >
From: David A. Lessnau on 15 Mar 2007 13:43 I'm not arguing with you. I agree entirely. As far as I can see, Intuit's just trying to hide the problems Quicken is having with Vista. They posted a document (https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4370&p_created=1151348167&p_sid=H1Or4Dwi&p_accessibility=0&p_lva=3810&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9dmlzdGE*&p_li=&p_topview=1)that basically says that once 2007 is updated to the most current release (R4?), it has no problems under Vista. Their own "Quicken Community" web site has plenty of posts indicating that's not correct. The biggest problems seem to be the actual installation of Quicken 2007 (as you found out) and, assuming a person gets past that, the installation of the latest patches. I think there's a problem with downloaded transactions not showing up, too. There are problems with 2005 and 2006, too, that Intuit doesn't acknowledge (though they just acknowledged the scrolling problem with Microsoft's Intellipoint software). Normally, I upgrade my version of Quicken every other year. I was due to change over to 2007 this year. But, I didn't like what I was reading about what they did to the UI. So, I put it off. Then, when I upgraded to Vista, I again thought about moving to 2007 under the assumption that because it was newer, it would be less problematic under Vista. Since 2005 is working adequately for me in Vista, I again put it off. Since then, I've been monitoring Intuit's board to see what the problems are. They actually seem worse for 2007 than they do for 2005. So, I guess I'll hold off until Quicken 2008 rolls around sometime in August and see if they've bothered to fix anything. "Bob" <bobinsfo(a)yahoo.com> wrote in message news:m%cKh.7203$yW.349(a)newssvr11.news.prodigy.net... > Yes, I had found that list of instructions. Qcleanui did not work at all. > I then downloaded Windows Installer Clean Up, but missed one crucial step. > I simply unzipped and installed the software, but did not subsequently > actually run it! My mistake (it didn't put an icon on the desktop and I > had to search for it). But my point remains that since Intuit knows about > this potential rather serious problem, they should include more detailed > instructions with the software on how to install it). As with most > software installs, I simply inserted the CD and followed the instructions > on the wizard--until it seemed to stop and I made the serious error of > trying to start it again. Thanks for the help. > > Bob > > "David A. Lessnau" <DavidALessnau(a)discussions.microsoft.com> wrote in > message news:L6cKh.16508$_R.12950(a)newsfe23.lga... >> This is from Intuit's site >> (https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5727&p_created=1171313790&p_sid=r6F2bCwi&p_accessibility=0&p_lva=3810&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9dmlzdGE*&p_li=&p_topview=1). >> Is it what you tried? And, after the two cleanups (one with qcleanui.zip >> and the other with the Windows Installer CleanUp Utility), the Quicken >> install routine still thinks Quicken is installed? >> >> "1. Download qcleanui.zip to your desktop. >> 2. Extract the files to your Windows Desktop. >> 3. Right-click QcleanUI.EXE, and select Run as administrator. If you >> receive a warning about unauthorized access, click Allow. >> 4. If you are prompted for your Administrator password, enter the >> password. If you did not establish an Administrator password when you >> installed Windows Vista, click Continue. >> 5. Select the Clean all Versions option and click Clean. When the >> process is complete, click Quit. >> >> Note: The process is complete when the Quit button is no longer >> deactivated. >> >> 6. If QcleanUI does not remove Quicken, try the Windows Installer >> CleanUp Utility available on the Microsoft support site >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301). >> 7. Restart your computer. >> 8. Insert your Quicken CD-ROM. If you are prompted to install Quicken, >> click No or Cancel. >> 9. Click the Start button and select Computer. >> 10. Right-click the CD-ROM drive that contains the Quicken program CD >> and select Explore. >> 11. Right-click the install.exe file and select Run as Administrator. If >> you receive a warning about unauthorized access, click Allow. >> >> Note: If you are using a downloaded version of Quicken, locate the >> Quicken download file and right-click this file, and select Run as >> Administrator. >> >> 12. If you are prompted for your Administrator password, enter the >> password. If you did not establish an Administrator password when you >> installed Windows Vista, click Continue. >> 13. Follow the on-screen prompts to install Quicken. >> >> Note: If the installation appears to stall, do not cancel the >> installation or End Task using the Windows Task Manager. Installation may >> take up to 2 hours to complete depending on the amount of RAM installed >> and other system configuration settings." >> >> >> >> >> "Bob" <bobinsfo(a)yahoo.com> wrote in message >> news:Gi0Kh.7453$M65.3213(a)newssvr21.news.prodigy.net... >>> This is a real mess. Have new Toshiba laptop with Vista pre-installed. >>> First installed my Quicken 2004 version and it worked just fine. But >>> today decided to upgrade to 2007. Bought a copy, installed in >>> successfully on my XP desktop, but then ran into a disaster on my Vista >>> laptop. The install wizard seemed to quit, and said not responding. >>> So, not surprisingly, I told the program to quit. Then I could not do >>> anything. Could not uninstall or continue the stopped install. I then >>> went to Quicken support and was told that this could be a problem (now >>> they tell me!). They gave a couple of suggestions (qcleanui) and >>> Windows Installer Cleanup Utility. Neither of these works. When I try >>> to reinstall, I am given the options of either modify, repair, or >>> removing Quicken, but none of these options works ("The wizard was >>> interrupted before Quicken 2007 could be completely installed"). So the >>> help file does not help. Since there is no kind of warning that this >>> problem can arise, I don't think I can be blamed from seeming thinking >>> that the install program was not responding and acting accordingly. >>> Intuit should have included detailed Vista installation instructions >>> with a warning not to pay any attention to the not responding message. >>> All I seemingly can do now is re-install my trusty 2004 version, unless >>> someone has a better idea! I don't know whether I'm madder at Intuit or >>> at Microsoft for this debacle of an operating system. >> >
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