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From: Jim E on 28 Jan 2010 19:11
an rma isnt a physical thing its an authorisation!


"Eddie Furred" <Nospam(a)mine.com> wrote in message
news:Xns9D0DAD4C6E15ENospamminecom(a)69.16.176.253...
> Hi There,
>
> Can anyone give me just the details of where I have to go to get an RMA
> form, without spinning in circles between automated phone lines and the
> same website address, (that is no help)?
>
> Any advice / help much appreciated.. Anyone have any direct line unlisted
> phone numbers etc?


From: Eddie Furred on 29 Jan 2010 11:15
"Jim E" <jimmeeee> wrote in
news:vIOdnbQiYfVzuv_WnZ2dnUVZ8sCdnZ2d(a)brightview.co.uk:

> an rma isnt a physical thing its an authorisation!
>
>
> "Eddie Furred" <Nospam(a)mine.com> wrote in message
> news:Xns9D0DAD4C6E15ENospamminecom(a)69.16.176.253...
>> Hi There,
>>
>> Can anyone give me just the details of where I have to go to get an
>> RMA form, without spinning in circles between automated phone lines
>> and the same website address, (that is no help)?
>>
>> Any advice / help much appreciated.. Anyone have any direct line
>> unlisted phone numbers etc?
>
>

Thank you for that observation. I am however well aware as to exactly what
constitutes an RMA, and the various formats in which they can manifest
themselves. One of the circular trips I have had around Asus web sites has
taken me to a page that states "Fill out advance RMA form"
(http://support.asus.com/repair/repair.aspx?no=201&SLanguage=en-us). This
would seem to indicate to me that the fault has to be agreed by Asus as
being on the board, and the serial number and board details have to be sent
in advance to elicit an RMA number and return details.....!!
From: Jim E on 2 Feb 2010 15:04

"Eddie Furred" <Nospam(a)mine.com> wrote in message
news:Xns9D0FA55583728Nospamminecom(a)69.16.176.253...
> "Jim E" <jimmeeee> wrote in
> news:vIOdnbQiYfVzuv_WnZ2dnUVZ8sCdnZ2d(a)brightview.co.uk:
>
>> an rma isnt a physical thing its an authorisation!
>>
>>
>> "Eddie Furred" <Nospam(a)mine.com> wrote in message
>> news:Xns9D0DAD4C6E15ENospamminecom(a)69.16.176.253...
>>> Hi There,
>>>
>>> Can anyone give me just the details of where I have to go to get an
>>> RMA form, without spinning in circles between automated phone lines
>>> and the same website address, (that is no help)?
>>>
>>> Any advice / help much appreciated.. Anyone have any direct line
>>> unlisted phone numbers etc?
>>
>>
>
> Thank you for that observation. I am however well aware as to exactly what
> constitutes an RMA, and the various formats in which they can manifest
> themselves. One of the circular trips I have had around Asus web sites has
> taken me to a page that states "Fill out advance RMA form"
> (http://support.asus.com/repair/repair.aspx?no=201&SLanguage=en-us). This
> would seem to indicate to me that the fault has to be agreed by Asus as
> being on the board, and the serial number and board details have to be
> sent
> in advance to elicit an RMA number and return details.....!!

so why are you asking if you already know where it is!



From: Arno on 20 Feb 2010 16:43
Eddie Furred <Nospam(a)mine.com> wrote:
> Hi There,

> Can anyone give me just the details of where I have to go to get an RMA
> form, without spinning in circles between automated phone lines and the
> same website address, (that is no help)?

> Any advice / help much appreciated.. Anyone have any direct line unlisted
> phone numbers etc?

I think the Asus RMA process is pretty bad overall, so maybe
there is no way.

The last time I RMA'd something to Asus, it took 12 Weeks,
arrived back with gross mechanical damage, took anothr 8 week
and then did not come back at all. Aparently the "3 year warranty"
is pretty worthless after 2 years or so for graphics cards,
because then no replacements are available anymore.

Fortunately, my supplier has offerd me an equivalent newer
card from a different vendor.

Never again Asus, their engineering has started to suck
badly in the last few years. The last mainboard I
got from them died within 5 days (incompetent mounting
of the nothbridge cooler) and on examining the replacement
I saw no other fix than to replace it completely
myself. I think they have stated to design too checply
and their reputation as quality vendor is really not
deserved anymore.

Arno

--
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno(a)wagner.name
GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans




From: Rajah! on 21 Feb 2010 09:45
On Feb 20, 4:43 pm, Arno <m...(a)privacy.net> wrote:
> Eddie Furred <Nos...(a)mine.com> wrote:
> > Hi There,
> > Can anyone give me just the details of where I have to go to get an RMA
> > form, without spinning in circles between automated phone lines and the
> > same website address, (that is no help)?
> > Any advice / help much appreciated.. Anyone have any direct line unlisted
> > phone numbers etc?
>
> I think the Asus RMA process is pretty bad overall, so maybe
> there is no way.
>
> The last time I RMA'd something to Asus, it took 12 Weeks,
> arrived back with gross mechanical damage, took anothr 8 week
> and then did not come back at all. Aparently the "3 year warranty"
> is pretty worthless after 2 years or so for graphics cards,
> because then no replacements are available anymore.

I am wary of ASUS products, too. I bought an M2N4-SLI board in 03/07,
and it came with a 3 yr warranty, based on their reputation for high
quality boards. At the time, I was not aware they were making PCs,
laptops, graphics cards, etc - but their street cred seemed pretty
solid.

I returned this mobo, and then its replacement, because of how the PC
handled Standby/Hibernation. They finally replaced my board with an
M2N-SLI Deluxe.

In 09/09, I bought an external drive dock (Kingwin EZD-2535) with both
USB & eSATA ports. The USB worked fine, but the eSATA did not work at
all. I then returned the board and its replacement. The eSATA port
on the motherboard's integrated back panel still will not work with my
dock, yet ASUS tech supports tested both replacement boards with an
external drive (Seagate FreeAgent). I finally bought an expansion
slot-mounted eSATA-to-SATA connector, and the dock works fine. Since
my original board did not include the eSATA port, I'm chalking this up
to karma and if the rest of the board is ok, then why futz with it
further?

I found that calling ASUS's tech support and having them "ok" the need
for an RMA got the process moving much easier and faster than using
their "automated" web site. Their website is improving, but it's
still slow and a pain in the butt to use. Also, I would authorize a
"hold" on my credit card (to pay for the replacement board if I did
not return the one I had at the time) so they would ship the
replacement and then I'd ship mine after I'd received theirs. They
also gave me Fedex labels for the return.

So have your S/N ready, and any details about your purchase ready as
well, and then call them.

I have definitely gotten service from ASUS, though I cannot say that
"everything is OK."
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