RWW "An internal error has occured"
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From: James on 28 Mar 2010 20:04 Hi All, I have a SBS 2003 server with all clients as Vista Sp2. Most users can connect to their PCs remotely via RWW. 2 PCs have recently started giving a VBSCRIPT "An internal error has occured", when any user tries to connect. I can connect to the PCs directly using RDP, just not via RWW. I've tried disabling firewall and antivirus, with no change. What should I do?
From: SuperGumby [SBS MVP] on 28 Mar 2010 21:07 I normally see "An internal error has occured" only if I'm patching anything related to IIS when remotely connected to the server. The message is generated when IIS is stopped by the patching process. I suppose the message could be generated if traffic to/from the server was disrupted for some reason but 'ISP link saturation' normally results in a different message. Just to be sure though, what speed do you have up/down at the server end and how many users would be active at the time? Does it happen if you ensure only a single user is attempting access? Alternately, anything in the logs about IIS errors? Possibly IIS web applications erroring and restarting? (at the time of the errors) "James" <James(a)work.com> wrote in message news:%23aWomOtzKHA.3572(a)TK2MSFTNGP02.phx.gbl... > Hi All, > > I have a SBS 2003 server with all clients as Vista Sp2. > > Most users can connect to their PCs remotely via RWW. > > 2 PCs have recently started giving a VBSCRIPT "An internal error has > occured", when any user tries to connect. > > I can connect to the PCs directly using RDP, just not via RWW. > > I've tried disabling firewall and antivirus, with no change. > > What should I do?
From: James on 28 Mar 2010 22:04 there is a 2mb/2mb internet link, without much activity on it at the moment. I get the same error, even when connecting via RWW internally on the LAN, I can connect to any other PC fine, just not the 2 PCs having the issue. I can connect via RDP to the PCs without a problem. I've tried rebooting the SBS server, and affected PCs, no difference. No errors that I can see in the logs. I thought that it may have been a DNS issue. I did have a previous issue where a dns query would return an incorrect ip, doesn't seem to be the case here though. "SuperGumby [SBS MVP]" <not(a)your.nellie> wrote in message news:unsvCxtzKHA.4384(a)TK2MSFTNGP06.phx.gbl... >I normally see "An internal error has occured" only if I'm patching >anything related to IIS when remotely connected to the server. The message >is generated when IIS is stopped by the patching process. > > I suppose the message could be generated if traffic to/from the server was > disrupted for some reason but 'ISP link saturation' normally results in a > different message. Just to be sure though, what speed do you have up/down > at the server end and how many users would be active at the time? Does it > happen if you ensure only a single user is attempting access? > > Alternately, anything in the logs about IIS errors? Possibly IIS web > applications erroring and restarting? > (at the time of the errors) > > > "James" <James(a)work.com> wrote in message > news:%23aWomOtzKHA.3572(a)TK2MSFTNGP02.phx.gbl... >> Hi All, >> >> I have a SBS 2003 server with all clients as Vista Sp2. >> >> Most users can connect to their PCs remotely via RWW. >> >> 2 PCs have recently started giving a VBSCRIPT "An internal error has >> occured", when any user tries to connect. >> >> I can connect to the PCs directly using RDP, just not via RWW. >> >> I've tried disabling firewall and antivirus, with no change. >> >> What should I do? > >
From: Susan Bradley on 29 Mar 2010 10:08 James wrote: > there is a 2mb/2mb internet link, without much activity on it at the > moment. > > I get the same error, even when connecting via RWW internally on the > LAN, I can connect to any other PC fine, just not the 2 PCs having the > issue. I can connect via RDP to the PCs without a problem. > > I've tried rebooting the SBS server, and affected PCs, no difference. > > No errors that I can see in the logs. > > I thought that it may have been a DNS issue. I did have a previous > issue where a dns query would return an incorrect ip, doesn't seem to > be the case here though. > > > "SuperGumby [SBS MVP]" <not(a)your.nellie> wrote in message > news:unsvCxtzKHA.4384(a)TK2MSFTNGP06.phx.gbl... >> I normally see "An internal error has occured" only if I'm patching >> anything related to IIS when remotely connected to the server. The >> message is generated when IIS is stopped by the patching process. >> >> I suppose the message could be generated if traffic to/from the >> server was disrupted for some reason but 'ISP link saturation' >> normally results in a different message. Just to be sure though, what >> speed do you have up/down at the server end and how many users would >> be active at the time? Does it happen if you ensure only a single >> user is attempting access? >> >> Alternately, anything in the logs about IIS errors? Possibly IIS web >> applications erroring and restarting? >> (at the time of the errors) >> >> >> "James" <James(a)work.com> wrote in message >> news:%23aWomOtzKHA.3572(a)TK2MSFTNGP02.phx.gbl... >>> Hi All, >>> >>> I have a SBS 2003 server with all clients as Vista Sp2. >>> >>> Most users can connect to their PCs remotely via RWW. >>> >>> 2 PCs have recently started giving a VBSCRIPT "An internal error has >>> occured", when any user tries to connect. >>> >>> I can connect to the PCs directly using RDP, just not via RWW. >>> >>> I've tried disabling firewall and antivirus, with no change. >>> >>> What should I do? >> >> > I'm guessing malware. If it repros inside the office, run a malwarebytes.org on those two.
From: "Robbin Meng [MSFT]" on 30 Mar 2010 03:44 Hello James, Thanks for your post and Gumby's suggestions. For this "An internal error has occured" error message, please rectify the problem by editing the following registry key on these workstations and restart the machine. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters Under the Parameters registry subkey, right-click each of the following values, click Delete, and then click Yes to confirm the deletion: Certificate X509 Certificate X509 Certificate ID Note, please backup/export these keys before you do any deletion. Howerver, if there is no such keys, please skip this step. Meanwhie, please double confirm if the the firewall on the workstation has opened 4125 ports, or try a "Clean Boot" on the problematic workstations to exclude 3rd party software impact. How to troubleshoot a problem by performing a Clean Boot in Windows Vista http://support.microsoft.com//kb/929135 Hope this helps. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== Please post your SBS 2008 related questions to the SBS newsgroup on Connect website: https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx Please post your EBS related questions to the EBS newsgroup on Connect website: https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx If you want to use a newsreader other than a web forum to access these newsgroups, please refer to the following blog to apply NNTP password and configure a newsreader: http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx ================================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================================
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