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From: Jennie on 13 Oct 2009 05:19
Any advice of server staff vs hardware ratio's?
We have over 500 servers located in regional and central sites, multiple hardware platforms and OS, applications and 10 server staff. Does this sound reasonable?

Oh yes, and then there are the hundreds of projects, reports, builds, support, daily changes and requests and maintenance with the same 10 people)



SanjayMeht wrote:

Ratio of IT staff to users
17-Mar-09

Hi,

I am working as a network admin (ISA, windows2003, exchange 2003, terminal
servrices) and also helpdesk role.

I wanted to find out what is the standard ratio if IT staff to users?

Thanks

EggHeadCafe - Software Developer Portal of Choice
Notify Client Applications Using WCF Callbacks
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From: techstress on 13 Oct 2009 12:11
I thought i read somewhere on Techrepublic that it's ideal to have 50
employees to 1 support staff member. Must have been another site
though.

Here's two articles

http://articles.techrepublic.com.com/5100-10878_11-5174092.html

http://www.linkedin.com/answers/technology/information-technology/computers-software/TCH_ITS_CMP/268319-5665531


On Oct 13, 5:19 am, Jennie wrote:
> Any advice of server staff vs hardware ratio's?
> We have over 500 servers located in regional and central sites, multiple hardware platforms and OS, applications and 10 server staff.  Does this sound reasonable?
>
> Oh yes, and then there are the hundreds of projects, reports, builds, support, daily changes and requests and maintenance with the same 10 people)
>
> SanjayMeht wrote:
>
> Ratio of IT staff to users
> 17-Mar-09
>
> Hi,
>
> I am working as a network admin (ISA, windows2003, exchange 2003, terminal
> servrices) and also helpdesk role.
>
> I wanted to find out what is the standard ratio if IT staff to users?
>
> Thanks
>
> EggHeadCafe - Software Developer Portal of Choice
> Notify Client Applications Using WCF Callbackshttp://www.eggheadcafe.com/tutorials/aspnet/b5ada8df-58c5-492f-b368-4...

From: Leythos on 13 Oct 2009 12:40
In article <cd83ce69-0c05-452d-9ee6-520d910afb19
@s6g2000vbp.googlegroups.com>, foscsamuels(a)gmail.com says...
>
> I thought i read somewhere on Techrepublic that it's ideal to have 50
> employees to 1 support staff member. Must have been another site
> though.

We have customers with more than 100 employees, most of them have 4-8
servers, they have no-onsite IT staff, and we normally bill them about 4
hours per month once the network/firewall/av infrastructure is setup.
This has been their history for 5+ years, including upgrades, etc...

The secret is in locking down the network and systems so that users
can't screw them up.

If you take a typical site, that doesn't lock things down, I could see 1
full time staff member to start, when you have 10+ users or more.

You also have to consider the level of the IT support, not just the
Body.

In most places, they could hire a $30K-$40K grunt for the basic daily
work and subcontract the advanced things and save a LOT of money over
the year.

--
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
spam999free(a)rrohio.com (remove 999 for proper email address)
From: techstress on 14 Oct 2009 12:35
> We have customers with more than 100 employees, most of them have 4-8
> servers, they have no-onsite IT staff, and we normally bill them about 4
> hours per month once the network/firewall/av infrastructure is setup.
> This has been their history for 5+ years, including upgrades, etc...
>
> The secret is in locking down the network and systems so that users
> can't screw them up.

Different stokes for different folks. Some companies will have more
resources, others will have less. Management will have an impact on
the decision making process. Some companies rather have more
functional systems than tightened security.
From: Anteaus on 18 Oct 2009 04:28
I can't even begin to imagine how ten people can service the requests from
all the users you must have on 500 servers. Or, do they cover the servers
only?

As for how many support staff in general, that depends on so may factors
it's hard to generalize. Some of our sites run with almost no intervention,
others generate a regular stream of calls.

Locking-down desktops is a good way to improve reliability in a large
organization with standardised software. On smaller sites with diverse
software it tends to have the opposite effect, with the IT guys having to be
called-out for every trivial change.

"Jennie" wrote:

> Any advice of server staff vs hardware ratio's?
> We have over 500 servers located in regional and central sites, multiple hardware platforms and OS, applications and 10 server staff. Does this sound reasonable?
>
> Oh yes, and then there are the hundreds of projects, reports, builds, support, daily changes and requests and maintenance with the same 10 people)
>
>
>
> SanjayMeht wrote:
>
> Ratio of IT staff to users
> 17-Mar-09
>
> Hi,
>
> I am working as a network admin (ISA, windows2003, exchange 2003, terminal
> servrices) and also helpdesk role.
>
> I wanted to find out what is the standard ratio if IT staff to users?
>
> Thanks
>
> EggHeadCafe - Software Developer Portal of Choice
> Notify Client Applications Using WCF Callbacks
> http://www.eggheadcafe.com/tutorials/aspnet/b5ada8df-58c5-492f-b368-457b3a4f137c/notify-client-application.aspx
>
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