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From: H20Skier on 11 Oct 2009 10:37
Hello....I have a problem that's been trying my patience. I have a fairly
strong "do it yourself" background but am NOT an IT administrator, so please
be patient if I don't understand something.

We are changing most one of our desktops in our network. All are XP Pro and
all connect to the same server (2003 R2 Standard Edition). All are part of a
domain. There are not group policies set up other than the default policies.
All the desktops newly configured have very similar configurations. All
are Dell GX620 boxes...some small form factors, some desktops, some with more
memory, larger hard drives, etc. I have configured all of them and gotten
them all working with Remote Desktop just fine except for one (of course one
of only two we really need to connect to via RDP). I have never been able to
connect to this new desktop. Every time I try I get a black screen only with
the IP address on top that it is trying to connect to with the following
error:

Your Remote Desktop session has ended , possibly for one of the following
reasons:

The Administrator has ended the session.
An error occurred while the connection was being established.
A network problem has occurred.

I have searched the internet and found a number of people with the same
problem but no definitive solutions.

To rule out hardware, I swapped the hard drive with another desktop box.
The other drive in this box was able to connect...this drive in the other box
was unable to connect still. So the problem seems to lie in the software or
possibly somewhere in Active Director???

I can ping the box I cannot connect to. I can access it's shares from
another computer. I can telnet to port 3389 to it. I have tried
uninstalling the antivirus (Symantec Endpoint Protection) and disabling the
Windows Firewall and all fails.

When I configured these two computers, both of them had a video controller
Windows could not find a driver for, so I downloaded the one that seemed
correct. I cannot guarantee that I downloaded the same driver to box A and
box B. So outside of the obvious question of what could be wrong, I am
wondering how I find out exactly what hardware the video controller is so
that I can find the right driver. Device Manager displayed the generic
question mark on "Video Controller" for Unknown devices until I got the
driver installed.

I believe this is everything I know. I could really use some help. My
practice manager, who logs in remotely quite often, is unable to now work
remotely, which is hampering my practice.

Any help would be greatly appreciated.
From: ToddAndMargo on 11 Oct 2009 21:48
H20Skier wrote:
> Hello....I have a problem that's been trying my patience. I have a fairly
> strong "do it yourself" background but am NOT an IT administrator, so please
> be patient if I don't understand something.
>
> We are changing most one of our desktops in our network. All are XP Pro and
> all connect to the same server (2003 R2 Standard Edition). All are part of a
> domain. There are not group policies set up other than the default policies.
> All the desktops newly configured have very similar configurations. All
> are Dell GX620 boxes...some small form factors, some desktops, some with more
> memory, larger hard drives, etc. I have configured all of them and gotten
> them all working with Remote Desktop just fine except for one (of course one
> of only two we really need to connect to via RDP). I have never been able to
> connect to this new desktop. Every time I try I get a black screen only with
> the IP address on top that it is trying to connect to with the following
> error:
>
> Your Remote Desktop session has ended , possibly for one of the following
> reasons:
>
> The Administrator has ended the session.
> An error occurred while the connection was being established.
> A network problem has occurred.
>
> I have searched the internet and found a number of people with the same
> problem but no definitive solutions.
>
> To rule out hardware, I swapped the hard drive with another desktop box.
> The other drive in this box was able to connect...this drive in the other box
> was unable to connect still. So the problem seems to lie in the software or
> possibly somewhere in Active Director???
>
> I can ping the box I cannot connect to. I can access it's shares from
> another computer. I can telnet to port 3389 to it. I have tried
> uninstalling the antivirus (Symantec Endpoint Protection) and disabling the
> Windows Firewall and all fails.
>
> When I configured these two computers, both of them had a video controller
> Windows could not find a driver for, so I downloaded the one that seemed
> correct. I cannot guarantee that I downloaded the same driver to box A and
> box B. So outside of the obvious question of what could be wrong, I am
> wondering how I find out exactly what hardware the video controller is so
> that I can find the right driver. Device Manager displayed the generic
> question mark on "Video Controller" for Unknown devices until I got the
> driver installed.
>
> I believe this is everything I know. I could really use some help. My
> practice manager, who logs in remotely quite often, is unable to now work
> remotely, which is hampering my practice.
>
> Any help would be greatly appreciated.

Two follow up troubleshooting questions:

1) on the offending computer, can you share files with
the terminal server?

2) does the offender work if you boot into "safe mode
with networking" and try to use the terminal server?

-T
From: H20Skier on 11 Oct 2009 23:01
Some follow up questions...pardon my ignorance.

When you say "can you share files with the terminal server" I assume you are
asking if I can copy files FROM the offending computer TO the file share of
the computer that is trying to connect?

On your second computer, I'm assuming you're asking me to boot up the
offending computer into Safe Mode with Networking and try to connect through
RDP from another machine?

Tom

"ToddAndMargo" wrote:

> H20Skier wrote:
> > Hello....I have a problem that's been trying my patience. I have a fairly
> > strong "do it yourself" background but am NOT an IT administrator, so please
> > be patient if I don't understand something.
> >
> > We are changing most one of our desktops in our network. All are XP Pro and
> > all connect to the same server (2003 R2 Standard Edition). All are part of a
> > domain. There are not group policies set up other than the default policies.
> > All the desktops newly configured have very similar configurations. All
> > are Dell GX620 boxes...some small form factors, some desktops, some with more
> > memory, larger hard drives, etc. I have configured all of them and gotten
> > them all working with Remote Desktop just fine except for one (of course one
> > of only two we really need to connect to via RDP). I have never been able to
> > connect to this new desktop. Every time I try I get a black screen only with
> > the IP address on top that it is trying to connect to with the following
> > error:
> >
> > Your Remote Desktop session has ended , possibly for one of the following
> > reasons:
> >
> > The Administrator has ended the session.
> > An error occurred while the connection was being established.
> > A network problem has occurred.
> >
> > I have searched the internet and found a number of people with the same
> > problem but no definitive solutions.
> >
> > To rule out hardware, I swapped the hard drive with another desktop box.
> > The other drive in this box was able to connect...this drive in the other box
> > was unable to connect still. So the problem seems to lie in the software or
> > possibly somewhere in Active Director???
> >
> > I can ping the box I cannot connect to. I can access it's shares from
> > another computer. I can telnet to port 3389 to it. I have tried
> > uninstalling the antivirus (Symantec Endpoint Protection) and disabling the
> > Windows Firewall and all fails.
> >
> > When I configured these two computers, both of them had a video controller
> > Windows could not find a driver for, so I downloaded the one that seemed
> > correct. I cannot guarantee that I downloaded the same driver to box A and
> > box B. So outside of the obvious question of what could be wrong, I am
> > wondering how I find out exactly what hardware the video controller is so
> > that I can find the right driver. Device Manager displayed the generic
> > question mark on "Video Controller" for Unknown devices until I got the
> > driver installed.
> >
> > I believe this is everything I know. I could really use some help. My
> > practice manager, who logs in remotely quite often, is unable to now work
> > remotely, which is hampering my practice.
> >
> > Any help would be greatly appreciated.
>
> Two follow up troubleshooting questions:
>
> 1) on the offending computer, can you share files with
> the terminal server?
>
> 2) does the offender work if you boot into "safe mode
> with networking" and try to use the terminal server?
>
> -T
>
From: ToddAndMargo on 11 Oct 2009 23:36
H20Skier wrote:
> Some follow up questions...pardon my ignorance.
>
> When you say "can you share files with the terminal server" I assume you are
> asking if I can copy files FROM the offending computer TO the file share of
> the computer that is trying to connect?


Can you copy a file from the computer that can not
run terminal services to the computer running
Terminal Services over the network using file sharing?

>
> On your second computer, I'm assuming you're asking me to boot up the
> offending computer into Safe Mode with Networking and try to connect through
> RDP from another machine?

On the workstation that can not run terminal services, boot
into "safe mode with networking". Then try connecting
to your terminal server.
From: H20Skier on 12 Oct 2009 09:56

Thanks...am out of town and will try those two tomorrow.

Tom
"ToddAndMargo" wrote:

> H20Skier wrote:
> > Some follow up questions...pardon my ignorance.
> >
> > When you say "can you share files with the terminal server" I assume you are
> > asking if I can copy files FROM the offending computer TO the file share of
> > the computer that is trying to connect?
>
>
> Can you copy a file from the computer that can not
> run terminal services to the computer running
> Terminal Services over the network using file sharing?
>
> >
> > On your second computer, I'm assuming you're asking me to boot up the
> > offending computer into Safe Mode with Networking and try to connect through
> > RDP from another machine?
>
> On the workstation that can not run terminal services, boot
> into "safe mode with networking". Then try connecting
> to your terminal server.
>
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