From: Amy Blankenship *TMM* on

"skyking_au" <webforumsuser(a)macromedia.com> wrote in message
news:dqold6$4gl$1(a)forums.macromedia.com...
> My piece refers to second packaged authorware file with a JumpOutReturn
> function. In the second package I used windows mediaplayer activex control
> which points to an external avi file on the cd. So users of my piece click
> on a
> hotspot to open another window with mediaplayer activex so they can watch
> the
> video clip provided. They can only quit by clicking the red cross on the
> titlebar. Users are able to exit from this secondary window at anytime.
> When
> they exit from the video window they resume their presentation from
> wherever
> they left.

This is not consistent with what the JumpOutReturn function does, unless
you've set your file to resume, which you said you did not do. Are you sure
you didn't use JumpFileReturn?

Did you erase the ActiveX control and call the unload function before
quitting the piece that uses the AX?

> In the main file there is no activex controls and I added all the
> required support files on CD.

If you did actually use JumpFileReturn and not JumpOutReturn, the computer
is writing to the hard drive in order to resume on return from that call.
This file is probably being corrupted when you return without cleaning up
the ActiveX control. Another possibility is that you're passing large
amounts of data between the two files. Some people have reported corruption
when doing this.

> Since my customer in another country (germany) I have no chance to go
> there
> and practice your advices. However in a week time he will come to Turkey
> so I
> will have chance to access his laptop (one of the machine gives me this
> problem)

Perhaps he could follow instructions if you sent them?

HTH;

Amy