SBS 2008 standard outgoing fax busy signal retry fail [Small Business Server]

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From: Leythos on 16 Jul 2010 19:51

In article <583BEF8C-383E-4815-877F-F22D8E849716(a)microsoft.com>,
SethB(a)discussions.microsoft.com says...
> > 2. Are there any other devices (usual suspects are phone, fax, or multi
> > function printer) that might be connected to that same telephone line
> > somewhere else in the office or building?
>
> ---answer: No. the line(s) come from the 66 block direct to the Fax
> Machines. Punch down, server, fax machines all in same room. There are no
> other devices on the Line(s)
>
> > 3. If you call that fax number (that SBS 2008 is connected to) from
> > somewhere else, does the modem receive the incoming call notification (ie. a
> > light blinks on the modem)? Can the modem/SBS 2008 answer that call or does
> > something else answer it (indicating another device is connected to the same
> > line)?
>
> ---answer: The modem is an internal card. No lights to blink. If I unplug
> the fax machines the dialed numbers will ring and not pickup. If I plug the
> lines into the server and dial I get the usual fax initialization tones.
>

Maybe I'm missing something here, but it seems like you have the Fax
"Machines" and the "Fax Card" connected in parallel instead of series.

It should be as follows:

PHONE CABLE
||
Server Fax Card (LINE PORT)
||
Server Fax Card (PHONE SET PORT)
||
Manual Fax Machine

Additionally, the manual fax machines should be set to answer TWO to
FOUR rings after the Server Fax Card pickup setting.

One last thing - don't use a Internal Fax board unless you can get one
that included complete diagnostic software - A multi-serial card (you
can get them with up to 32 serial ports) works best with external modems
so that you don't have to crack the server open to troubleshoot.

--
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
spam999free(a)rrohio.com (remove 999 for proper email address)

From: Russ SBITS.Biz [SBS-MVP] on 17 Jul 2010 00:26

Well I don't know why I've had issues to be honest.
However It's up to manufactures to get drivers to work
And IMO that is where the issue is...

Most Manufactures don't Think or count SBS as a Supported Product
or it's a "Should Work since it's Server 2008"

As we all know the "Should Work" doesn't fly 100%

As far as an e fax solution Each company has pros an cons
depending on how many faxes they make.
Find what's best for the client you have.

I know Microsoft probably doesn't like me saying that I've had issues with
the Fax in SBS2008
But my personal issues have had me stay away from it...
(I can't just buy the same Fax card and get 100% success.)

Sorry
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Small Business Server/Computer Support - www.SBITS.Biz
BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
Microsoft's New SBS Public Support Forum - www.SBSRepair.com

"Seth B." <SethB(a)discussions.microsoft.com> wrote in message
news:93F39388-E076-49DB-83BE-CBF65CE4B90E(a)microsoft.com...
> Given every ones experience with things that should work but don't for
> some
> reason or another an alternate solution may have to be implemented. Having
> said that. Microsoft has put out a product that many base thier lively
> hood
> off of. For something as simple as this and at the cost of just the OS it
> should have been rectified immediately. To give SBS a we will deal with it
> at
> leasure attitude or your using SBS what do you expect. Is very
> irresponsible
> to thier customers. It works fine in SBS 2003. ...Ahh well rant done.
>
> What efax solution do you use?
>
> "Russ (SBITS.Biz) [SBS-MVP]" wrote:
>
>> Derrek.sypert(a)mainpine.com is someone who posts here regularly about
>> SBS2008 and MainPine
>> Maybe he can help on why it is not working?
>>
>> Sorry, I've given up on Faxing in SBS2008 and got everyone on an e fax
>> soltion, Cheaper in most cases.
>> Derrek.sypert(a)mainpine.com
>>
>> Russ
>>
>>
>>
>>
>> Russell Grover - SBITS.Biz [SBS-MVP] MCP, MCPS, MCNPS, SBSC
>> Remote Small Business Server/Computer Support - www.SBITS.Biz
>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>> Easy Redirect to Microsoft's New SBS Public Forum - www.SBSRepair.com
>>
>> "Seth B." wrote in message
>> news:A9A4FACA-4FA2-4975-99C2-66F476E790A3(a)microsoft.com...
>>
>> I have installed a brand new SBS 2008 stnd server with a Mainpine Iq
>> express
>> 2 port Fax Board. I rcv faxes with no problems. However when I send i get
>> Line Busy. I have had the lines tested. ( Mainpine suggestion ) as they
>> thought it may be noisey line. however Fax machines this would replace
>> work
>> fine on same line. Phone company tested lines and they are clean. I have
>> had
>> Main pine login and install the latest firmware. This also did not
>> resolve
>> issue. I have also removed this card and installed it in My sbs2003 and
>> it
>> works with no issue. (same server hardware) I have looked online for
>> persons
>> with similar issues. I found one post that had a siilar issue with
>> microsoft
>> moderator basically telling him it was a issue with recipient fax system.
>> (all of them?) the Poster belives it is an OSS issue. If he dialed a fax
>> #
>> to
>> a machine next to him and hit the manual rcv at sametime then it would
>> rcv
>> fax. if not the fax machine will not even ring. He believes it is a
>> timing
>> issue of some sort in OS control. I have not tried the fax to a nearby
>> system
>> but I have no doubt it will be the same. I and My client are not happy.
>> he
>> would like fax capability for server. I would like to be paid for
>> hardware
>> and service. Is there a resolution to this technical problem.
>>
>> .
>>

From: Seth B. on 23 Jul 2010 14:17

Maybe I was not clear with my troubleshooting steps.

I have two SEPERATE FAX LINES.

That go into TWO SEPERATE PORTS. Note: look at the mainpine website.

the fax machines where connected directly to the lines coming from the 66
block for troubleshooting then disconnected completely and the phone lines
connected to the fax board in server.

There are NO OTHER devices on these two lines. Repeat: the lines are punched
down on a 66 block and go DIRECTLY to the fax board in server.

I have been back and forth with Mainpine and Microsoft.

Microsoft basically has told me there can't be anything wrong with thier
software it must be Mainpine.

Mainpine is doing thier best to find a resolution.

Hint1: Hey look if I plug this modem into a Win2k3SBS system it works. Now
how about that.

Hint2: same server hardware.

Hint3: given other variables that may affect performance it still comes down
to the OS. (windows 2008)

AS for the external Modem Solution I have some USR V. everthing modems I may
have to use. But given the Mainpine card should be working with Windows 2008
,and paid a good amount, I would like it to do so.

Still Looking for solutions.

"Leythos" wrote:

> In article <583BEF8C-383E-4815-877F-F22D8E849716(a)microsoft.com>,
> SethB(a)discussions.microsoft.com says...
> > > 2. Are there any other devices (usual suspects are phone, fax, or multi
> > > function printer) that might be connected to that same telephone line
> > > somewhere else in the office or building?
> >
> > ---answer: No. the line(s) come from the 66 block direct to the Fax
> > Machines. Punch down, server, fax machines all in same room. There are no
> > other devices on the Line(s)
> >
> > > 3. If you call that fax number (that SBS 2008 is connected to) from
> > > somewhere else, does the modem receive the incoming call notification (ie. a
> > > light blinks on the modem)? Can the modem/SBS 2008 answer that call or does
> > > something else answer it (indicating another device is connected to the same
> > > line)?
> >
> > ---answer: The modem is an internal card. No lights to blink. If I unplug
> > the fax machines the dialed numbers will ring and not pickup. If I plug the
> > lines into the server and dial I get the usual fax initialization tones.
> >
>
> Maybe I'm missing something here, but it seems like you have the Fax
> "Machines" and the "Fax Card" connected in parallel instead of series.
>
> It should be as follows:
>
> PHONE CABLE
> ||
> Server Fax Card (LINE PORT)
> ||
> Server Fax Card (PHONE SET PORT)
> ||
> Manual Fax Machine
>
> Additionally, the manual fax machines should be set to answer TWO to
> FOUR rings after the Server Fax Card pickup setting.
>
> One last thing - don't use a Internal Fax board unless you can get one
> that included complete diagnostic software - A multi-serial card (you
> can get them with up to 32 serial ports) works best with external modems
> so that you don't have to crack the server open to troubleshoot.
>
> --
> You can't trust your best friends, your five senses, only the little
> voice inside you that most civilians don't even hear -- Listen to that.
> Trust yourself.
> spam999free(a)rrohio.com (remove 999 for proper email address)
> .
>

From: Seth B. on 23 Jul 2010 15:21

PROBLEM SOLVED!!!!!!!!!

Windows SBS fax setup wizard does not set two options necessary for proper
operation. After you run the SBS fax setup wizard, goto control panel|phones
and modems|dialing rules. Must configure the area code and country of origin
and switch from pulse to Tone. After changes where made and fax service
restarted then was able to send faxes with out any issues. Tech at Mainpine
figured it out.

Mainpine Tech support: +10 for going above and beyond what was necessary. It
was not thier products issue.

Microsoft Tech support: -10 for not owning up to or even knowing thier own
product to support it.

"Seth B." wrote:

> Maybe I was not clear with my troubleshooting steps.
>
> I have two SEPERATE FAX LINES.
>
> That go into TWO SEPERATE PORTS. Note: look at the mainpine website.
>
> the fax machines where connected directly to the lines coming from the 66
> block for troubleshooting then disconnected completely and the phone lines
> connected to the fax board in server.
>
> There are NO OTHER devices on these two lines. Repeat: the lines are punched
> down on a 66 block and go DIRECTLY to the fax board in server.
>
> I have been back and forth with Mainpine and Microsoft.
>
> Microsoft basically has told me there can't be anything wrong with thier
> software it must be Mainpine.
>
> Mainpine is doing thier best to find a resolution.
>
> Hint1: Hey look if I plug this modem into a Win2k3SBS system it works. Now
> how about that.
>
> Hint2: same server hardware.
>
> Hint3: given other variables that may affect performance it still comes down
> to the OS. (windows 2008)
>
>
>
>
> AS for the external Modem Solution I have some USR V. everthing modems I may
> have to use. But given the Mainpine card should be working with Windows 2008
> ,and paid a good amount, I would like it to do so.
>
> Still Looking for solutions.
>
>
>
> "Leythos" wrote:
>
> > In article <583BEF8C-383E-4815-877F-F22D8E849716(a)microsoft.com>,
> > SethB(a)discussions.microsoft.com says...
> > > > 2. Are there any other devices (usual suspects are phone, fax, or multi
> > > > function printer) that might be connected to that same telephone line
> > > > somewhere else in the office or building?
> > >
> > > ---answer: No. the line(s) come from the 66 block direct to the Fax
> > > Machines. Punch down, server, fax machines all in same room. There are no
> > > other devices on the Line(s)
> > >
> > > > 3. If you call that fax number (that SBS 2008 is connected to) from
> > > > somewhere else, does the modem receive the incoming call notification (ie. a
> > > > light blinks on the modem)? Can the modem/SBS 2008 answer that call or does
> > > > something else answer it (indicating another device is connected to the same
> > > > line)?
> > >
> > > ---answer: The modem is an internal card. No lights to blink. If I unplug
> > > the fax machines the dialed numbers will ring and not pickup. If I plug the
> > > lines into the server and dial I get the usual fax initialization tones.
> > >
> >
> > Maybe I'm missing something here, but it seems like you have the Fax
> > "Machines" and the "Fax Card" connected in parallel instead of series.
> >
> > It should be as follows:
> >
> > PHONE CABLE
> > ||
> > Server Fax Card (LINE PORT)
> > ||
> > Server Fax Card (PHONE SET PORT)
> > ||
> > Manual Fax Machine
> >
> > Additionally, the manual fax machines should be set to answer TWO to
> > FOUR rings after the Server Fax Card pickup setting.
> >
> > One last thing - don't use a Internal Fax board unless you can get one
> > that included complete diagnostic software - A multi-serial card (you
> > can get them with up to 32 serial ports) works best with external modems
> > so that you don't have to crack the server open to troubleshoot.
> >
> > --
> > You can't trust your best friends, your five senses, only the little
> > voice inside you that most civilians don't even hear -- Listen to that.
> > Trust yourself.
> > spam999free(a)rrohio.com (remove 999 for proper email address)
> > .
> >

From: Seth B. on 23 Jul 2010 15:21

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