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From: wadeleakey on 27 Jun 2005 10:26
Have been successfully using Backup wizard but about the time SP1 installed,
the wizard reported unsuccessful.
I am troubleshooting using NTBackup.exe in advanced mode. My repeatable
symptom is this:
When just backing up a few closed data files the "Backup progress" window
shows activity that seems to be a complete backup but is finishes with "The
backup could not be completed due to an error." "To see detailed information,
click report"

The report shows what seems to be a successful backup. No error indicated
and the backup seems to have finished. However, if verify was selected, the
report does not show any indication of even starting a verify job.

The application event log shows erroras follows:

Source: Ntbackup
Event ID 8019

This error links to Article ID: 820852. This article does not apply since I
get this problem when backing up just a few files, no system state or
exchange.

The only other clue is that occasionally a backup attempt faile due to
timeout of NtFrs service. This is not predictable.

Any ideas will be greatly appreciated.

wade
From: MSFT) on 28 Jun 2005 01:28
Hi Wade,

Thanks for your post.

First of all, please install the following hotfix and see if there is any
change.

"Error on a Request to Write Data to Media" Error Message When You Use
Ntbackup.exe
http://support.microsoft.com/?id=817688

If the issue still persists, please help me collect the following
information:

1. Where are you backup the files to? Does the issue happen if you backup
to the local disc?

2. If you create a new TXT file and then backup only this TXT file, will
the issue persist?

3. Please post the backup log in the newsgroup. The Backupxx.log files are
in the folder 'C:\Documents and Settings\SBS Backup User\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data'.

4. Disable any anti-virus software on the server and backup again, are
there any change?

If you have any questions please do not hesitate to let me know. I am glad
to be of assistance.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


From: wadeleakey on 28 Jun 2005 11:10
Hi Jerry,

Thanks for your rapid response and new ideas.

I started to install the hot fix you mentioned but got concerned by the
warnings with it. I do not have the specific symptom it describes. The
instructions do say that the tested solution for this problem will be
included in the then future service pak. I have the service pak installed.

Please stay with me as I get the other information and do the tests you
suggested.

Wade

"Jerry zhao (MSFT)" wrote:

> Hi Wade,
>
> Thanks for your post.
>
> First of all, please install the following hotfix and see if there is any
> change.
>
> "Error on a Request to Write Data to Media" Error Message When You Use
> Ntbackup.exe
> http://support.microsoft.com/?id=817688
>
> If the issue still persists, please help me collect the following
> information:
>
> 1. Where are you backup the files to? Does the issue happen if you backup
> to the local disc?
>
> 2. If you create a new TXT file and then backup only this TXT file, will
> the issue persist?
>
> 3. Please post the backup log in the newsgroup. The Backupxx.log files are
> in the folder 'C:\Documents and Settings\SBS Backup User\Local
> Settings\Application Data\Microsoft\Windows NT\NTBackup\data'.
>
> 4. Disable any anti-virus software on the server and backup again, are
> there any change?
>
> If you have any questions please do not hesitate to let me know. I am glad
> to be of assistance.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
From: MSFT) on 29 Jun 2005 01:46
Hi Wade,

Thanks for your update.

I would recommend the hotfix since I noticed that we have previous customer
who have the similar issue got resolved by this hotfix. So, I still suggest
that you try the hotfix first.

If the hotfix does not work, please help me collect the information that I
asked in the previous reply.

Please feel free to let me know if you have any questions or if you need
further assistance. I'm glad to be of service.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

From: wadeleakey on 4 Jul 2005 10:34
Hi Jerry,

I acquired the hotfix you suggested but it would not install. I got a
message that the files allready installed were newer that the the ones in the
fix and so the fix was not needed. It would not install.
The info you requested is this:

Backup is to a 4mm DDS tape. Problem does not happen when backup is to a
file on the local disk.

I created a .txt file and backed up only it and it worked fine.

No antivirus software on this machine.

Here is a backup log:
Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 6/28/2005 at 11:00 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 6/28/2005 at 11:00 PM"
Media name: "Media created 6/28/2005 at 11:00 PM"

Backup Type: Normal

Backup started on 6/28/2005 at 11:04 PM.
Backup completed on 6/29/2005 at 12:21 AM.
Directories: 7844
Files: 272680
Bytes: 20,901,428,808
Time: 1 hour, 16 minutes, and 32 seconds
Backup of "SERVER\Microsoft Information Store\First Storage Group"
Backup set #2 on media #1
Backup description: "SBS Backup created on 6/28/2005 at 11:00 PM"
Media name: "Media created 6/28/2005 at 11:00 PM"

Backup Type: Normal

Backup started on 6/29/2005 at 12:21 AM.
Backup completed on 6/29/2005 at 12:28 AM.
Directories: 4
Files: 5
Bytes: 1,276,289,838
Time: 6 minutes and 54 seconds
Backup (via shadow copy) of "System State"
Backup set #3 on media #1
Backup description: "SBS Backup created on 6/28/2005 at 11:00 PM"
Media name: "Media created 6/28/2005 at 11:00 PM"

Backup Type: Copy

Backup started on 6/29/2005 at 12:28 AM.
Backup completed on 6/29/2005 at 12:30 AM.
Directories: 244
Files: 2730
Bytes: 581,539,353
Time: 2 minutes and 0 seconds

----------------------
Any ideas what is going on?

Thanks, wade


"Jerry zhao (MSFT)" wrote:

> Hi Wade,
>
> Thanks for your update.
>
> I would recommend the hotfix since I noticed that we have previous customer
> who have the similar issue got resolved by this hotfix. So, I still suggest
> that you try the hotfix first.
>
> If the hotfix does not work, please help me collect the information that I
> asked in the previous reply.
>
> Please feel free to let me know if you have any questions or if you need
> further assistance. I'm glad to be of service.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
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