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From: Ace Fekay [MVP - Directory Services, MCT] on 26 Apr 2010 11:41
On Mon, 26 Apr 2010 10:59:31 +0300, Pitti <pitti(a)noemail.noemail>
wrote:

>Hello,
>
>First, sorry about my bad english.
>
>So here is the problem, and some background info.
>
>OS: Windows Vista Pro 32-bit with SP2
>Office: Office 2007 SBE with SP2 (includes Outlook)
>Server: Small Business Server 2003 Premium (Updates and Service Packs done)
>Adobe Reader 9.3.2 installed in Vista workstation(if it matters)
>
>Problem: When receiving email to Outlook with attachment (example, pdf,
>jpg, about 4Mb and larger), cannot save it to the network location
>(mapped drive). It is possible to save local disk (example C:\Test -
>folder).
>When tried to save to network location, Outlook starts to saving
>attachment, but takes about 30 second, and then comes pop up info
>"cannot save the attachment". Then I checked to the network drive, and
>there is *.tmp-file which is same size as attacment that I tried to save.
>
>I all ready tried to clean Outlook temp-folder, but no help.
>I also tried to Re-register a .dll by clicking Start/Run then type
>regsvr32.exe ole32.dll
>And I also make change to Vista workstation, that SMB2.0 changed to
>SMB1.0, that helped *.xls-attachments, but not example *.pdf-files.
>
>So any help is really welcome here.
>If some more information is needed, I will happily give it.
>
>Best Regards,
>Pitti

Pitti,

You've attempted quite a few support steps. What articles (links) did
you follow to make these changes?

My initial feelins is the AV may be scanning the attachment on your
end as it saves it to the server. I've seen this problem in the past
with CA Antivirus. It was corrected by not allowing it to scan network
drives both on the server and the workstation AV policies.

Have you seen the following link? I think it may help.
http://social.technet.microsoft.com/forums/en-US/exchangesvrclients/thread/c58ac4a5-16b7-4531-973d-30229ba29e5c/


Ace

This posting is provided "AS-IS" with no warranties or guarantees and confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among responding engineers, and to help others benefit from your resolution.

Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services

If you feel this is an urgent issue and require immediate assistance, please contact Microsoft PSS directly. Please check http://support.microsoft.com for regional support phone numbers.
From: Ace Fekay [MVP - Directory Services, MCT] on 27 Apr 2010 10:13
On Tue, 27 Apr 2010 13:34:35 +0300, Pitti <pitti(a)noemail.noemail>
wrote:

>Info update,
>
>Vista workstation: deleted Temporary Internet Files + Outlook Security
>Temp + User Profile Temp + Windows\Temp - folders files, and after that
>started Outlook and tried to save attachment to mapped drive = no help,
>still error, and *.tmp - file on server.
>
>Tried to save 4MB and larger files -> always *.tmp - file on the server,
>and tmp-file size is same as attachment size.
>Tried to save *.pdf - file, and then tried to rename *.tmp - file on the
>server to *.pdf, and after that tried to open with Adobe Reader. Reader
>just said that the file is corrupt.
>
>Network is 100Mb between workstation and server, ping goes nicely to the
>server (ping server.domain.local, so this this ping does DNS resolving).
>Monitored network traffic when saving Outlook attachment to the server
>-> immediatelly when pressing save-button, the network traffic rices to
>about 25%, and then really fast goes down to 0%, then Outlook wait about
>30 second, and after all Outlook gives the error, can't save the
>attachment. There also goes the infobar, tha Outlook is saving file, but
>the bars indicator doesn't move, and stays about 10% place.
>
>Best Regards,
>Pitti

Unfortunate to hear that. So you've disabled all antivirus,
anti-malware, firewalls, etc, before testing it, then cleared the temp
and secure temp locations, and it still doesn't allow to save it to
the Temp location?

Can you save it elsewhere, such as to your My Documents?

Ace
From: Ace Fekay [MVP - Directory Services, MCT] on 29 Apr 2010 02:29
On Tue, 27 Apr 2010 20:37:36 +0300, Pitti <pitti(a)noemail.noemail>
wrote:

>Hello Ace,
>
>I disabled all Antivirus (no other Antispyware-software installed to the
>workstation), but didn't disabled Windows own firewall (no other
>Firewall-software installed), should I test that too?
>
>Yes, I can save the big attachment locally example to C:\Test-folder,
>and then copy to the server mapped drive with explorer, no problem.
>Also can save it to My Documents, no problem.
>
>Best Regards,
>Pitti
>

Since it is a mapped drive, was AV also disabled on the server where
the share is located?

What we did to figure out a similar issue with Power Point saving to a
network share, we had to use Process Explorer. We figured out from
using it, that the AV process was intercepting the call to transfer
the data to the share. When we disabled Network Scanning of Drives on
both the workstation AND the server, only did the problem go away.

If you decide to use Process Explorer, keep in mind, the output can be
overwhelming. You see every process running. You may see 30-50
processes in some cases, running within one (1) second. You have to
run it, then try to save, then stop it, then read the log. It can get
tedious.

Process ExplorerProcess Explorer, also known as procexp.exe, shows you
information about which handles and DLLs processes have opened or
loaded.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Ace


From: Ace Fekay [MVP - Directory Services, MCT] on 1 May 2010 16:30
On Fri, 30 Apr 2010 09:04:23 +0300, Pitti <pitti(a)noemail.noemail>
wrote:

>Hello Ace,
>
>I haven't tried Process Explorer yet, but will in next week.
>
>I think, that this information could be important.
>Small Outlook attachments are saving to servers mapped drive just fine,
>no problem (tried 45KB PDF-attachment), but when attachment is larger,
>for example 2MB, Outlook gives error that it cannot save attachment to
>mapped drive.
>
>Windows Vistas own firewall is on and has exception, that Outlook can
>communicate to network, and no other firewall software is installed to
>workstation.
>
>Best Regards,
>Pitti / Jani
>
>

Is there possibly a quota set at the location it's trying to download
to?

Ace
From: Ace Fekay [MVP - Directory Services, MCT] on 2 May 2010 13:59
On Sun, 02 May 2010 18:51:02 +0300, Pitti <pitti(a)noemail.noemail>
wrote:

>Hello Ace,
>
>I checked the servers quota settings, there are two disks C- and D-drive
>and neither has no quota settings on.
>So user can save so much data that they want.
>
>That was a good point!
>
>Best Regards,
>Pitti / Jani

It was just something else that came to mind. Otherwise, I am at a
loss with the save issue. Sorry...


Ace
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