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From: Davoud on 15 Jun 2010 06:08
05:00 EDT: pre-ordering an iPhone to replace an existing one requires
AT&T account verification. After entering three little bits of
information the "Check Eligibility" button did not work until I clicked
several times, then it lead to a session-expired-due-to-inactivity
message. This after about five seconds of "inactivity" -- banging on
the trackpad to get the button to work. At that point the "Continue"
button did not work; it required the browser back-button to re-start
the process.

After repeated tries over 25 minutes I got past the "Check Eligibility"
button and then hung on the "Please wait while we access your AT&T
account info" page. This I expected to be slow; AT&T's own people are
probably having to manually re-direct my SSN and bank-access codes to
hackers all over the world :>) 20 minutes after clicking the button and
being mesmerized by the spinning gear I stopped the process and began
again with the first step. Bingo.

One hour after starting the process I reserved my replacement iPhone
for pickup at the local Apple Store.

The confirmation page, in addition to details on what I purchased and a
map, contained the following messages:

"Warning: mysql_pconnect() [function.mysql-pconnect]: Too many
connections in /www/ext-root/retail/scripts/retail_maps.php on line 15

"Warning: mysql_select_db(): supplied argument is not a valid
MySQL-Link resource in /www/ext-root/retail/scripts/retail_maps.php on
line 16"

Then I went back to order my wife's replacement iPhone. Uh-uh. One per
Apple ID. OK, enter her Apple ID and we're set, much faster the second
time, but with the same mysql error messages as above.

The confirmation e-mail

This just in--an e-mail from a friend who cannot get past the "Check
Eligibility" button.

Finally, at 06:08 the Apple Store is displaying the "We'll be back soon
message. I'm taking credit for bringing it down.

Davoud

--
I agree with almost everything that you have said and almost everything that
you will say in your entire life.

usenet *at* davidillig dawt cawm
From: John McWilliams on 15 Jun 2010 09:59
Davoud wrote:
> 05:00 EDT: pre-ordering an iPhone to replace an existing one requires
> AT&T account verification. After entering three little bits of
> information the "Check Eligibility" button did not work until I clicked
> several times, then it lead to a session-expired-due-to-inactivity
> message. This after about five seconds of "inactivity" -- banging on
> the trackpad to get the button to work. At that point the "Continue"
> button did not work; it required the browser back-button to re-start
> the process.
><< Snipped bits out >>

I'm lucky. After less than a minute I got, at precisely 6:56:57 AM PDT
on Tuesday, June 15, 2010:

There was a problem with your request.
P1015: We're sorry, but we are experiencing a system error that prevents
us from completing your request. For non iPhone related upgrades, please
call Customer Care at 1-888-867-4384 and provide the error number at the
beginning of this message.

Doesn't really tell us (me) what to do if you (I) have an iPhone related
upgrade....

Stay tuned.

--
john mcwilliams
From: Richard Hix on 15 Jun 2010 19:07
9:45 CDT entered the local Apple store with a 10AM appointment to
preorder the iPhone. Was told no appointment was necessary (not what
I was told last week when I made the appointment). Anyway, was
directed to computers on the tables to "do it myself." Immediately
got stuck in the "check eligibility" queue till it timed out. Screen
instructed, "Try again later." Store employee said just keep trying &
suggested downloading the Apple Store app and trying it too!
Discovered the iPhone app was four times faster, I'd get kicked out by
the app four times in the time it took the computer to fail to
preorder the iphone. Suddenly the lady across the table announced
she'd completed her order, but she was ordering a new phone not
upgrading. We all began typing faster. No luck. Finally an employee
broke the code: upgrades were not going through, but new orders were.
The store said forget about upgrades, just order a new phone, you
won't give any information till you get the phone June 24. At that
time, the store will turn it into an upgrade. Yea! It only took 55
minutes.


From: sbt on 15 Jun 2010 19:43
In article
<4d30b13d-814d-4f5b-856c-ffb88eb9c129(a)u7g2000yqm.googlegroups.com>,
Richard Hix <rbhix(a)tx.rr.com> wrote:

> 9:45 CDT entered the local Apple store with a 10AM appointment to
> preorder the iPhone. Was told no appointment was necessary (not what
> I was told last week when I made the appointment). Anyway, was
> directed to computers on the tables to "do it myself." Immediately
> got stuck in the "check eligibility" queue till it timed out. Screen
> instructed, "Try again later." Store employee said just keep trying &
> suggested downloading the Apple Store app and trying it too!
> Discovered the iPhone app was four times faster, I'd get kicked out by
> the app four times in the time it took the computer to fail to
> preorder the iphone. Suddenly the lady across the table announced
> she'd completed her order, but she was ordering a new phone not
> upgrading. We all began typing faster. No luck. Finally an employee
> broke the code: upgrades were not going through, but new orders were.
> The store said forget about upgrades, just order a new phone, you
> won't give any information till you get the phone June 24. At that
> time, the store will turn it into an upgrade. Yea! It only took 55
> minutes.
>

If that's the situation, it would have been nice if the Spokane Apple
Store were here rather than "forthcoming." That might have saved me
some portion of the 10 hours I spent trying to get past the time-outs
and random errors before it finally worked (by the way, same timeouts
in the AT&T Store trying to pre-order through them).

Well, at least I now have a confirmed order, so it will be here for me
to edit the iPhone books for which I've been contracted.

--
Spenser
From: Philo D on 16 Jun 2010 08:16
On-line ordered Wednesday morning. First try, no problem.
Upgrade from iPhone 1. Unlimited data.
It did say at the end: "Ships by July 2nd"
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