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From: Angie M Price on 26 Apr 2010 15:27
I hope this is the right group, and I hope someone here can help give me
some ideas of where to start with this. I set up the fax service on Windows
Server 2003. The modem is on the hardware compatibility list; it is a
MultiTech World Modem Desktop Business Modem (connected via USB). Receiving
faxes works just fine. But sending faxes usually doesn't. The most
frequent problem is that sent faxes come across a piece at a time - I'll try
to explain - a one-page fax of just a cover sheet can show up on the other
end as 6 pages, each with a little more of the picture, but even the last
page doesn't yet have the whole page - and sometimes the fax server rates
this as a fax sent successfully. It has also happened that what is sent is
just junk - described as "little boxes."
We have tried sending from Word and Outlook. Usually the faxes sent from
Outlook seem to look better at the receiving end, but that could just be a
fluke.
Any ideas where I should start troubleshooting with this?
Thanks,
Angie


From: Andrew Rinaldi on 26 Apr 2010 17:09
Angie M Price wrote:
> I hope this is the right group, and I hope someone here can help give me
> some ideas of where to start with this. I set up the fax service on
> Windows Server 2003. The modem is on the hardware compatibility list;
> it is a MultiTech World Modem Desktop Business Modem (connected via
> USB). Receiving faxes works just fine. But sending faxes usually
> doesn't. The most frequent problem is that sent faxes come across a
> piece at a time - I'll try to explain - a one-page fax of just a cover
> sheet can show up on the other end as 6 pages, each with a little more
> of the picture, but even the last page doesn't yet have the whole page -
> and sometimes the fax server rates this as a fax sent successfully. It
> has also happened that what is sent is just junk - described as "little
> boxes."

Are you or the recipient using VoIP, 'cable', or DSL to provision the
telephone lines?

--
Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
andrew.rinaldi(a)mainpine.com | www.mainpine.com
From: Angie M Price on 27 Apr 2010 11:12
No. At this point, they are just regular POTS lines.
Angie

"Andrew Rinaldi" <andrew.rinaldi(a)mainpine.com> wrote in message
news:83mdo5FccfU1(a)mid.individual.net...
> Angie M Price wrote:
>> I hope this is the right group, and I hope someone here can help give me
>> some ideas of where to start with this. I set up the fax service on
>> Windows Server 2003. The modem is on the hardware compatibility list; it
>> is a MultiTech World Modem Desktop Business Modem (connected via USB).
>> Receiving faxes works just fine. But sending faxes usually doesn't. The
>> most frequent problem is that sent faxes come across a piece at a time -
>> I'll try to explain - a one-page fax of just a cover sheet can show up on
>> the other end as 6 pages, each with a little more of the picture, but
>> even the last page doesn't yet have the whole page - and sometimes the
>> fax server rates this as a fax sent successfully. It has also happened
>> that what is sent is just junk - described as "little boxes."
>
> Are you or the recipient using VoIP, 'cable', or DSL to provision the
> telephone lines?
>
> --
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 866 363 6680 | UK +44 1225 637 105
> andrew.rinaldi(a)mainpine.com | www.mainpine.com

From: Andrew Rinaldi on 27 Apr 2010 12:21
Angie M Price wrote:
> No. At this point, they are just regular POTS lines.

OK, my guess is that it's an issue with ECM, line noise, or protocol
bugs in MS Fax, the fax machine, or the modem.

You need to try to isolate your issue by changing one of these things at
a time... get both phone lines tested... try sending multiple fax's to a
fax machine at a different location.... try using a different make/model
modem (preferably a true hardware modem that does not use USB).

If none of this works and this is a business critical deployment then
you might want to consider the Mainpine hardware and software.

--
Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
andrew.rinaldi(a)mainpine.com | www.mainpine.com
From: Angie M Price on 3 May 2010 13:16
Andrew,
Thank you for your suggestions. The phone company claims that it tested the
phone line. We have tried sending faxes to many different fax machines
(both POTS and digital). I don't see how I'm going to get ahold of a
different modem for testing (no money to buy one and no one to borrow from),
but by "true hardware", do you mean PCI as opposed to USB or serial?
Angie

"Andrew Rinaldi" <andrew.rinaldi(a)mainpine.com> wrote in message
news:83oh97F84mU1(a)mid.individual.net...
> Angie M Price wrote:
>> No. At this point, they are just regular POTS lines.
>
> OK, my guess is that it's an issue with ECM, line noise, or protocol bugs
> in MS Fax, the fax machine, or the modem.
>
> You need to try to isolate your issue by changing one of these things at a
> time... get both phone lines tested... try sending multiple fax's to a fax
> machine at a different location.... try using a different make/model modem
> (preferably a true hardware modem that does not use USB).
>
> If none of this works and this is a business critical deployment then you
> might want to consider the Mainpine hardware and software.
>
> --
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 866 363 6680 | UK +44 1225 637 105
> andrew.rinaldi(a)mainpine.com | www.mainpine.com

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