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From: irfan williams on 4 Jan 2010 01:18 Please help me with this issue. I bought an Acer Aspire 6 cell Netbook (Window XP I believe) a few months ago . It ran great for a few months. Now it is vey slow. I did the following: 1. Did a run misconfig and deselected the programs I did not want. ( I get an error window that says: An access denied error was returned while attempting to change a service... but yet it seems to deselect the software) 2. Opened Chrome and Mozilla / Firefox and cleared history, cache etc. But it is still very slow. I have not added /downloaded any software to the netbook nor changed anything. Can anyone please suggest what I should next ? Thanks in advance for your input, Irfan Williams
From: Shenan Stanley on 4 Jan 2010 08:58
irfan williams wrote: > Please help me with this issue. > > I bought an Acer Aspire 6 cell Netbook (Window XP I believe) a few > months ago . It ran great for a few months. Now it is vey slow. > > I did the following: > > 1. Did a run misconfig and deselected the programs I did not want. > > ( I get an error window that says: > An access denied error was returned while attempting to change a > service... but yet it seems to deselect the software) > > 2. Opened Chrome and Mozilla / Firefox and cleared history, cache > etc. > > But it is still very slow. > > I have not added /downloaded any software to the netbook nor changed > anything. > > Can anyone please suggest what I should next ? > > Thanks in advance for your input It's not that you posted in an inappropriate group - I would say it is that you multi-posted the same query in several groups instead of using cross-posting to do something similar. Specs on the netbook would help. - How much memory (RAM) does it have? - How much total hard drive space does it have? - How much free hard drive space does it currently have? - What is its processor type/speed? Beyond that, instead of "Window XP I believe", let's be sure. ;-) You can obtain and supply the edition and version information: Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) --> type in: winver --> Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system http://support.microsoft.com/kb/827218 After that - a few leading questions... - What are you doing for backups? - Have you checked the manufacturer's support web pages (downloads/drivers in particular) for any updated hardware device drivers - especially chipset, video and networking? - What antivirus software is installed? - Any third-party firewalls installed? - Performed a CHKDSK on the hard drive? - Performed a defragmentation on the hard drive? - Instead of using MSCONFIG to deselect programs you do not use, have you considered going through the "Add or Remove Programs" control panel and removing completely the software you do not use? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |