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From: MikeR on 5 Jan 2010 09:36 When I boot my machine, I get a dialog with the title "Internet Explorer cannot display the webpage". No hint of what program or webpage it's referring to. I'm using Avast free AV, and Spybot SD Resident. In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a Microsoft Office shortcut pointing to "C:\Program Files\Microsoft Office\Office\OSA9.EXE" -b -l and a Logitech one pointing to "C:\Program Files\Logitech\SetPoint\SetPoint.exe". Event viewer(Application) has 2 warnings. I don't have a FAX modem, so I don't know why this would even be checked. Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed. The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*' How can I identify the source of this message, so I can deal with it? Thanks, Mike The content of the dialog is: This program cannot display the webpage Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address. What you can try: Check your Internet connection. Try visiting another website to make sure you are connected. Retype the address. Go back to the previous page. More information This problem can be caused by a variety of issues, including: Internet connectivity has been lost. The website is temporarily unavailable. The Domain Name Server (DNS) is not reachable. The Domain Name Server (DNS) does not have a listing for the website's domain.
From: SC Tom on 5 Jan 2010 11:16 "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message news:Ok8frRhjKHA.6096(a)TK2MSFTNGP02.phx.gbl... > When I boot my machine, I get a dialog with the title "Internet Explorer > cannot display the webpage". No hint of what program or webpage it's > referring to. I'm using Avast free AV, and Spybot SD Resident. > > In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program > Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and "C:\Program > Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a Microsoft > Office shortcut pointing to "C:\Program Files\Microsoft > Office\Office\OSA9.EXE" -b -l > and a Logitech one pointing to "C:\Program > Files\Logitech\SetPoint\SetPoint.exe". > > Event viewer(Application) has 2 warnings. I don't have a FAX modem, so I > don't know why this would even be checked. > > Fax Service failed to initialize any assigned fax devices (virtual or > TAPI). No faxes can be sent or received until a fax device is installed. > > The outgoing routing rule is not valid because it cannot find a valid > device. The outgoing faxes that use this rule will not be routed. Verify > that the targeted device or devices (if routed to a group of devices) is > connected and installed correctly, and turned on. If routed to a group, > verify that the group is configured correctly. Country/region code: '*' > Area code: '*' > > How can I identify the source of this message, so I can deal with it? > > Thanks, Mike > > The content of the dialog is: > > This program cannot display the webpage > > Most likely causes: > You are not connected to the Internet. > The website is encountering problems. > There might be a typing error in the address. > > What you can try: > Check your Internet connection. Try visiting another website to make > sure you are connected. > > Retype the address. > > Go back to the previous page. > > More information > > This problem can be caused by a variety of issues, including: > > Internet connectivity has been lost. > The website is temporarily unavailable. > The Domain Name Server (DNS) is not reachable. > The Domain Name Server (DNS) does not have a listing for the website's > domain. Have you recently installed or updated an HP printer or all-in-one? The 2 HP files are generally associated with the PSC all-in-one series, which are printer, scanner/copier, and/or fax in one. Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup tab and see if there is anything you don't recognize. Along with what you have for malware detection, you might try MalwareBytes (free version) http://www.malwarebytes.org/mbam.php and SuperAntiSpyware Free http://www.superantispyware.com/download.html . You can always uninstall them later if you don't want them. -- SC Tom
From: MikeR on 5 Jan 2010 13:48 SC Tom wrote: > > "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message > news:Ok8frRhjKHA.6096(a)TK2MSFTNGP02.phx.gbl... >> When I boot my machine, I get a dialog with the title "Internet >> Explorer cannot display the webpage". No hint of what program or >> webpage it's referring to. I'm using Avast free AV, and Spybot SD >> Resident. >> >> In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program >> Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and >> "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a >> Microsoft Office shortcut pointing to "C:\Program Files\Microsoft >> Office\Office\OSA9.EXE" -b -l >> and a Logitech one pointing to "C:\Program >> Files\Logitech\SetPoint\SetPoint.exe". >> >> Event viewer(Application) has 2 warnings. I don't have a FAX modem, so >> I don't know why this would even be checked. >> >> Fax Service failed to initialize any assigned fax devices (virtual or >> TAPI). No faxes can be sent or received until a fax device is installed. >> >> The outgoing routing rule is not valid because it cannot find a valid >> device. The outgoing faxes that use this rule will not be routed. >> Verify that the targeted device or devices (if routed to a group of >> devices) is connected and installed correctly, and turned on. If >> routed to a group, verify that the group is configured correctly. >> Country/region code: '*' Area code: '*' >> >> How can I identify the source of this message, so I can deal with it? >> >> Thanks, Mike >> >> The content of the dialog is: >> >> This program cannot display the webpage >> >> Most likely causes: >> You are not connected to the Internet. >> The website is encountering problems. >> There might be a typing error in the address. >> >> What you can try: >> Check your Internet connection. Try visiting another website to >> make sure you are connected. >> >> Retype the address. >> >> Go back to the previous page. >> >> More information >> >> This problem can be caused by a variety of issues, including: >> >> Internet connectivity has been lost. >> The website is temporarily unavailable. >> The Domain Name Server (DNS) is not reachable. >> The Domain Name Server (DNS) does not have a listing for the >> website's domain. > > Have you recently installed or updated an HP printer or all-in-one? The > 2 HP files are generally associated with the PSC all-in-one series, > which are printer, scanner/copier, and/or fax in one. > Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup > tab and see if there is anything you don't recognize. > Along with what you have for malware detection, you might try > MalwareBytes (free version) http://www.malwarebytes.org/mbam.php and > SuperAntiSpyware Free http://www.superantispyware.com/download.html . > You can always uninstall them later if you don't want them. Thanks Tom, I do have a PSC2175, it's not a new install. The latest install I can think of that may be associated it DSL service from AT&T. There are 2 AT&T items shown by msconfig (I prefer AutoRunS). I didn't disable them. I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch of tracking cookies (no surprise), and a fairly nasty 'lil critter, ASPRTMM1.dll. Those were all quarantined, and I re-booted, and still got the dialog.
From: SC Tom on 5 Jan 2010 15:24 "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message news:uFeZyejjKHA.5608(a)TK2MSFTNGP05.phx.gbl... > SC Tom wrote: >> >> "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message >> news:Ok8frRhjKHA.6096(a)TK2MSFTNGP02.phx.gbl... >>> When I boot my machine, I get a dialog with the title "Internet Explorer >>> cannot display the webpage". No hint of what program or webpage it's >>> referring to. I'm using Avast free AV, and Spybot SD Resident. >>> >>> In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program >>> Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and "C:\Program >>> Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a Microsoft >>> Office shortcut pointing to "C:\Program Files\Microsoft >>> Office\Office\OSA9.EXE" -b -l >>> and a Logitech one pointing to "C:\Program >>> Files\Logitech\SetPoint\SetPoint.exe". >>> >>> Event viewer(Application) has 2 warnings. I don't have a FAX modem, so I >>> don't know why this would even be checked. >>> >>> Fax Service failed to initialize any assigned fax devices (virtual or >>> TAPI). No faxes can be sent or received until a fax device is installed. >>> >>> The outgoing routing rule is not valid because it cannot find a valid >>> device. The outgoing faxes that use this rule will not be routed. Verify >>> that the targeted device or devices (if routed to a group of devices) is >>> connected and installed correctly, and turned on. If routed to a group, >>> verify that the group is configured correctly. Country/region code: '*' >>> Area code: '*' >>> >>> How can I identify the source of this message, so I can deal with it? >>> >>> Thanks, Mike >>> >>> The content of the dialog is: >>> >>> This program cannot display the webpage >>> >>> Most likely causes: >>> You are not connected to the Internet. >>> The website is encountering problems. >>> There might be a typing error in the address. >>> >>> What you can try: >>> Check your Internet connection. Try visiting another website to make >>> sure you are connected. >>> >>> Retype the address. >>> >>> Go back to the previous page. >>> >>> More information >>> >>> This problem can be caused by a variety of issues, including: >>> >>> Internet connectivity has been lost. >>> The website is temporarily unavailable. >>> The Domain Name Server (DNS) is not reachable. >>> The Domain Name Server (DNS) does not have a listing for the >>> website's domain. >> >> Have you recently installed or updated an HP printer or all-in-one? The 2 >> HP files are generally associated with the PSC all-in-one series, which >> are printer, scanner/copier, and/or fax in one. >> Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup >> tab and see if there is anything you don't recognize. >> Along with what you have for malware detection, you might try >> MalwareBytes (free version) http://www.malwarebytes.org/mbam.php and >> SuperAntiSpyware Free http://www.superantispyware.com/download.html . You >> can always uninstall them later if you don't want them. > > Thanks Tom, > I do have a PSC2175, it's not a new install. > > The latest install I can think of that may be associated it DSL service > from AT&T. There are 2 AT&T items shown by msconfig (I prefer AutoRunS). I > didn't disable them. > > I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch of > tracking cookies (no surprise), and a fairly nasty 'lil critter, > ASPRTMM1.dll. Those were all quarantined, and I re-booted, and still got > the dialog. If you don't have a fax, you can uninstall it if it shows under Printers and Faxes, or disable the fax service in Services. Try disabling the AT&T items as a test. You can always re-enable them later. If there is a service associated with the items, try setting them as Manual instead of Automatic (if they're set as such). Are there any settings in the AT&T program that tell it to check for updates on boot-up? -- SC Tom
From: MikeR on 5 Jan 2010 16:08
SC Tom wrote: > > "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message > news:uFeZyejjKHA.5608(a)TK2MSFTNGP05.phx.gbl... >> SC Tom wrote: >>> >>> "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message >>> news:Ok8frRhjKHA.6096(a)TK2MSFTNGP02.phx.gbl... >>>> When I boot my machine, I get a dialog with the title "Internet >>>> Explorer cannot display the webpage". No hint of what program or >>>> webpage it's referring to. I'm using Avast free AV, and Spybot SD >>>> Resident. >>>> >>>> In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program >>>> Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and >>>> "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", >>>> a Microsoft Office shortcut pointing to "C:\Program Files\Microsoft >>>> Office\Office\OSA9.EXE" -b -l >>>> and a Logitech one pointing to "C:\Program >>>> Files\Logitech\SetPoint\SetPoint.exe". >>>> >>>> Event viewer(Application) has 2 warnings. I don't have a FAX modem, >>>> so I don't know why this would even be checked. >>>> >>>> Fax Service failed to initialize any assigned fax devices (virtual >>>> or TAPI). No faxes can be sent or received until a fax device is >>>> installed. >>>> >>>> The outgoing routing rule is not valid because it cannot find a >>>> valid device. The outgoing faxes that use this rule will not be >>>> routed. Verify that the targeted device or devices (if routed to a >>>> group of devices) is connected and installed correctly, and turned >>>> on. If routed to a group, verify that the group is configured >>>> correctly. Country/region code: '*' Area code: '*' >>>> >>>> How can I identify the source of this message, so I can deal with it? >>>> >>>> Thanks, Mike >>>> >>>> The content of the dialog is: >>>> >>>> This program cannot display the webpage >>>> >>>> Most likely causes: >>>> You are not connected to the Internet. >>>> The website is encountering problems. >>>> There might be a typing error in the address. >>>> >>>> What you can try: >>>> Check your Internet connection. Try visiting another website to >>>> make sure you are connected. >>>> >>>> Retype the address. >>>> >>>> Go back to the previous page. >>>> >>>> More information >>>> >>>> This problem can be caused by a variety of issues, including: >>>> >>>> Internet connectivity has been lost. >>>> The website is temporarily unavailable. >>>> The Domain Name Server (DNS) is not reachable. >>>> The Domain Name Server (DNS) does not have a listing for the >>>> website's domain. >>> >>> Have you recently installed or updated an HP printer or all-in-one? >>> The 2 HP files are generally associated with the PSC all-in-one >>> series, which are printer, scanner/copier, and/or fax in one. >>> Go to Start, Run, type in MSCONFIG and press enter. Look on the >>> Startup tab and see if there is anything you don't recognize. >>> Along with what you have for malware detection, you might try >>> MalwareBytes (free version) http://www.malwarebytes.org/mbam.php >>> and SuperAntiSpyware Free >>> http://www.superantispyware.com/download.html . You can always >>> uninstall them later if you don't want them. >> >> Thanks Tom, >> I do have a PSC2175, it's not a new install. >> >> The latest install I can think of that may be associated it DSL >> service from AT&T. There are 2 AT&T items shown by msconfig (I prefer >> AutoRunS). I didn't disable them. >> >> I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch >> of tracking cookies (no surprise), and a fairly nasty 'lil critter, >> ASPRTMM1.dll. Those were all quarantined, and I re-booted, and still >> got the dialog. > > If you don't have a fax, you can uninstall it if it shows under Printers > and Faxes, or disable the fax service in Services. > Try disabling the AT&T items as a test. You can always re-enable them > later. If there is a service associated with the items, try setting them > as Manual instead of Automatic (if they're set as such). > Are there any settings in the AT&T program that tell it to check for > updates on boot-up? BINGO! It was one of the AT&T apps. I couldn't find a setting in the software to configure it to not run at startup. I'll contact AT&T to see what they have to say. Thanks, Tom! |