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From: PA Bear [MS MVP] on 23 May 2010 11:11
Assuming both are now listed in Add/Remove Programs:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Open IE (only) to http://windowsupdate.microsoft.com | Select CUSTOM and
allow the scan to complete | Confirm that neither update is offered (but
install any other critical security updates offered).

4. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Matthias Spanier wrote:
> Hello,
>
> XP SP3 recently has been re-installed on a PC. After that, all available
> Windows Updates have been downloaded and installed. But the KB974417
> installation failed.
>
> Searching that topic at Google, I found KB974417 to be in conflict with
> KB976569.
> I uninstalled KB976569, re-booted the PC, ran Windows Update, downloaded
> KB974417 and installed it successfully, re-booted the PC, ran Windows
> Update, downloaded KB976569 and installed it successfully.
>
> Having installed KB974417 and KB976569, some issue however remains:
> Windows Update still keeps offering KB974417 and KB976569.
>
> Why please does Windows Update not recognize those successfully
> installed KB974417 and KB976569 as completed, why please does Windows
> Update keep offering these? How can that issue be resolved?
>
> Thank you in advance.
>
> Regards,
> Matthias

From: PA Bear [MS MVP] on 23 May 2010 14:35
> Before continuing, I set the automatic updates to "deactivated".

Re-activate (re-enable) Automatic Updates now.

See the "How to obtain help" section of
http://support.microsoft.com/kb/974417

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB974417).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Matthias Spanier wrote:
>> Assuming both are now listed in Add/Remove Programs:
>
> KB976569 is listed but I did not detect KB974417.
>
> Although these preconditions are not fulfilled, I tried the following
> steps.
>
>> 1. Stop the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Stop
>> (Stopping the service will take a moment)
>
> Done.
>
>> 2. Delete the contents of the Download folder:
>>
>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>> Open the Download folder and delete its contents
>> Close the window.
>
> Done.
>
>> 3. Open IE (only) to http://windowsupdate.microsoft.com | Select CUSTOM
>> and
>> allow the scan to complete | Confirm that neither update is offered (but
>> install any other critical security updates offered).
>
> All other windows updates have been installed before. The only ones
> offered are KB974417 ("important") and KB976569 ("optional").
> And in spite of steps 1 and 2, the latter two still have been offered.
>
>> 4. Start the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Start
>> (Starting the service will take a moment)
>
> For whatever reason, that service had already been restarted.
>
> Second try (slightly modified):
>
> - Step 1: Done.
>
> - Step 2: Done.
>
> - Step 3:
> At <http://windowsupdate.microsoft.com> in the upper right corner, the
> settings were as follows (in German language - my translation might
> differ from what is displayed to you): Automatic updates are activated.
> Updates are downloaded automatically but installed after manual
> confirmation.
>
> Before continuing, I set the automatic updates to "deactivated".
>
> Then I started the custom search.
> Once again, KB974417 ("important") and KB976569 ("optional") have been
> offered.
>
> - Step 4: That service had already been restarted.
>
> Do you have any other idea, please?
>
> Regards, Matthias

From: PA Bear [MS MVP] on 15 Jun 2010 18:26
YW. See "OPTION B" section of this related post of mine in this newsgroup:
http://groups.google.com/group/microsoft.public.windowsupdate/msg/2a08a395fb538679

Matthias Spanier wrote:
> Hello,
>
> Am 23.05.2010 20:35 schrieb PA Bear [MS MVP]:
>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the
>> United
>> States and in Canada or by contacting your local Microsoft subsidiary.
>> There is no-charge for support calls that are associated with security
>> updates. When you call, clearly state that your problem is related to a
>> Security Update and cite the update's KB number (e.g., KB974417).
>
> Fyi: The issue concerning KB974417, KB976569 and in the meantime also
> KB982168, KB979909 has been solved.
>
> I followed your advice and called the German Microsoft subsidiary.
>
> Being told to reboot whenever required, to download (once) and run
> (twice) some "Net Framework Cleanup", to download and install all the
> members of the .Net Framework Family (1.1, 1.1SP1, 2.0, 2.0SP1, 3.5,
> 3.5SP1), to run Windows Update and install all .Net Framework updates,
> finally everything works.
> I.e. these four updates no longer are re-offered after successful
> installation.
>
> Regards, Matthias

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