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From: ABC on 10 Jan 2006 08:57
Hi Charles

Thanks for that - no we do not have ISA Server installed.

Regards, Anthony

"ABC" wrote:

> Hi
>
> I'm getting a Support Code 0x80072F17 back when I try and Sync with my
> Mobile 5.0 PDA. Anyone any ideas of what steps to take for this? I can browse
> to the https://mydomain/MOA and have accepted the certificate to the PDA.
>
> Any other points I should be looking for?
>
> Thanks in advance for any help.
>
> Regards, Anthony
> --
> Anthony Capstick
> www.instant-search.com
> UK
From: "Charles Yang [MSFT]" on 11 Jan 2006 02:01
HI,

Thanks for updates.

After doing some research, we suggest you refer to my steps for further
troubleshooting:

It looks like there is a conflict between Activesync 4.0 and Outlook. I see
that in some of the previous instances, uninstalling Office and Outlook
completely in the following manner did help to resolve the issue:

Uninstall Outlook 2003
Delete Microsoft Office folder Program Files
Delete Outlook folder from C:\Documents and Settings\
(Username)\Application Data\Microsoft
Delete the following keys from registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

Clear Temp folder (Start> Run>%temp% >OK)



2. As soon as OL is connected to the Exchange server, it would not sync and
would give the same support number: 85010014.

Hence I was thinking of creating a new profile in your OL, and configure a
POP test account in the same and try to sync. In that way, your office
account will remain untouched and we would get to know if the exchange
server connection is creating the problem.

I appreciate your effort on this issue, please feel free to post back.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Support Code 0x80072F17
| thread-index: AcYV7bsOWE8SXU9/TcWKSZga4vEgtA==
| X-WBNR-Posting-Host: 217.161.64.202
| From: =?Utf-8?B?QUJD?= <ABC(a)discussions.microsoft.com>
| References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
| Subject: RE: Support Code 0x80072F17
| Date: Tue, 10 Jan 2006 05:57:01 -0800
| Lines: 23
| Message-ID: <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235430
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Charles
|
| Thanks for that - no we do not have ISA Server installed.
|
| Regards, Anthony
|
| "ABC" wrote:
|
| > Hi
| >
| > I'm getting a Support Code 0x80072F17 back when I try and Sync with my
| > Mobile 5.0 PDA. Anyone any ideas of what steps to take for this? I can
browse
| > to the https://mydomain/MOA and have accepted the certificate to the
PDA.
| >
| > Any other points I should be looking for?
| >
| > Thanks in advance for any help.
| >
| > Regards, Anthony
| > --
| > Anthony Capstick
| > www.instant-search.com
| > UK
|

From: "Charles Yang [MSFT]" on 11 Jan 2006 02:43

HI,

There is some additional steps:


1. New account:

For further test, please create a new test account and let me know the
following information.

- Credential of this test account
- The public URL of your Exchange Server
- Domain name

2. Clean the sync state file in this problematic mailbox which Windows
Mobile 5.0 PPC tries to sync.

1). Open Internet Explorer.
2). Click File-> Open.
3). Please select the "Open as Web Folder" check box.
4). Type
http://servername/exchange/username/NON_IPM_SUBTREE/Microsoft-Server-Actives
ync and then click OK.
5). Open the PocketPC folder.
6). Delete the 'DeviceID' folder.
7). Try to run Server ActiveSync in Windows Mobile 5.0 PPC again.

3. IIS Log

Please collect the IIS log on Exchange Server so that I can perform further
research:

1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Go to the following folder on Exchange Server:
C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-chayan(a)microsoft.com. And please let me know the alias of the user who
encountered the issue.

Please emails all information to my mailbox. Thanks again for your effort.


Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 129062622
| References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
<0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-chayan(a)online.microsoft.com ("Charles Yang [MSFT]")
| Organization: Microsoft
| Date: Wed, 11 Jan 2006 07:01:38 GMT
| Subject: RE: Support Code 0x80072F17
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <at9diznFGHA.3680(a)TK2MSFTNGXA02.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 117
| Path: TK2MSFTNGXA02.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235707
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| HI,
|
| Thanks for updates.
|
| After doing some research, we suggest you refer to my steps for further
| troubleshooting:
|
| It looks like there is a conflict between Activesync 4.0 and Outlook. I
see
| that in some of the previous instances, uninstalling Office and Outlook
| completely in the following manner did help to resolve the issue:
|
| Uninstall Outlook 2003
| Delete Microsoft Office folder Program Files
| Delete Outlook folder from C:\Documents and Settings\
| (Username)\Application Data\Microsoft
| Delete the following keys from registry:
| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
|
| Clear Temp folder (Start> Run>%temp% >OK)
|
|
|
| 2. As soon as OL is connected to the Exchange server, it would not sync
and
| would give the same support number: 85010014.
|
| Hence I was thinking of creating a new profile in your OL, and configure
a
| POP test account in the same and try to sync. In that way, your office
| account will remain untouched and we would get to know if the exchange
| server connection is creating the problem.
|
| I appreciate your effort on this issue, please feel free to post back.
|
|
|
| Best regards,
|
| Charles Yang (MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| ======================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| =====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Support Code 0x80072F17
| | thread-index: AcYV7bsOWE8SXU9/TcWKSZga4vEgtA==
| | X-WBNR-Posting-Host: 217.161.64.202
| | From: =?Utf-8?B?QUJD?= <ABC(a)discussions.microsoft.com>
| | References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
| | Subject: RE: Support Code 0x80072F17
| | Date: Tue, 10 Jan 2006 05:57:01 -0800
| | Lines: 23
| | Message-ID: <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | Newsgroups: microsoft.public.windows.server.sbs
| | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235430
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | Hi Charles
| |
| | Thanks for that - no we do not have ISA Server installed.
| |
| | Regards, Anthony
| |
| | "ABC" wrote:
| |
| | > Hi
| | >
| | > I'm getting a Support Code 0x80072F17 back when I try and Sync with
my
| | > Mobile 5.0 PDA. Anyone any ideas of what steps to take for this? I
can
| browse
| | > to the https://mydomain/MOA and have accepted the certificate to the
| PDA.
| | >
| | > Any other points I should be looking for?
| | >
| | > Thanks in advance for any help.
| | >
| | > Regards, Anthony
| | > --
| | > Anthony Capstick
| | > www.instant-search.com
| | > UK
| |
|
|

From: "James Dunn" <James on 20 Jan 2006 07:50
Hi Guys

I have been have the exact same problem with our SBS server.

I have followed the step Charles has suggest but still get Support code
85010014 when trying Sync a PDA windows mobile 5 with of SBS server (either
via active sysn or directly over a wireless connection)

If there is anything I can do to help please le tme know

Best regtard

James Dunn
jamesd(a)netinst.co.uk

""Charles Yang [MSFT]"" wrote:

>
> HI,
>
> There is some additional steps:
>
>
> 1. New account:
>
> For further test, please create a new test account and let me know the
> following information.
>
> - Credential of this test account
> - The public URL of your Exchange Server
> - Domain name
>
> 2. Clean the sync state file in this problematic mailbox which Windows
> Mobile 5.0 PPC tries to sync.
>
> 1). Open Internet Explorer.
> 2). Click File-> Open.
> 3). Please select the "Open as Web Folder" check box.
> 4). Type
> http://servername/exchange/username/NON_IPM_SUBTREE/Microsoft-Server-Actives
> ync and then click OK.
> 5). Open the PocketPC folder.
> 6). Delete the 'DeviceID' folder.
> 7). Try to run Server ActiveSync in Windows Mobile 5.0 PPC again.
>
> 3. IIS Log
>
> Please collect the IIS log on Exchange Server so that I can perform further
> research:
>
> 1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
> click Properties.
> 2). Click Website tab and then check Enable logging.
> 3). Stop the Default Website and RENAME the existing IIS log files under
> C:\WINDOWS\system32\LogFiles\W3SVC1.
> 4). Restart the Default Website and reproduce the problem, which will
> generate new IIS log file with the exact error.
> 5). Go to the following folder on Exchange Server:
> C:\WINDOWS\system32\LogFiles\W3SVC1.
> 6). Send me the log files to my working email address
> v-chayan(a)microsoft.com. And please let me know the alias of the user who
> encountered the issue.
>
> Please emails all information to my mailbox. Thanks again for your effort.
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | X-Tomcat-ID: 129062622
> | References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
> <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain
> | Content-Transfer-Encoding: 7bit
> | From: v-chayan(a)online.microsoft.com ("Charles Yang [MSFT]")
> | Organization: Microsoft
> | Date: Wed, 11 Jan 2006 07:01:38 GMT
> | Subject: RE: Support Code 0x80072F17
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | Message-ID: <at9diznFGHA.3680(a)TK2MSFTNGXA02.phx.gbl>
> | Newsgroups: microsoft.public.windows.server.sbs
> | Lines: 117
> | Path: TK2MSFTNGXA02.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235707
> | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
> |
> | HI,
> |
> | Thanks for updates.
> |
> | After doing some research, we suggest you refer to my steps for further
> | troubleshooting:
> |
> | It looks like there is a conflict between Activesync 4.0 and Outlook. I
> see
> | that in some of the previous instances, uninstalling Office and Outlook
> | completely in the following manner did help to resolve the issue:
> |
> | Uninstall Outlook 2003
> | Delete Microsoft Office folder Program Files
> | Delete Outlook folder from C:\Documents and Settings\
> | (Username)\Application Data\Microsoft
> | Delete the following keys from registry:
> | HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
> | HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
> |
> | Clear Temp folder (Start> Run>%temp% >OK)
> |
> |
> |
> | 2. As soon as OL is connected to the Exchange server, it would not sync
> and
> | would give the same support number: 85010014.
> |
> | Hence I was thinking of creating a new profile in your OL, and configure
> a
> | POP test account in the same and try to sync. In that way, your office
> | account will remain untouched and we would get to know if the exchange
> | server connection is creating the problem.
> |
> | I appreciate your effort on this issue, please feel free to post back.
> |
> |
> |
> | Best regards,
> |
> | Charles Yang (MSFT)
> |
> | Microsoft CSS Online Newsgroup Support
> |
> | Get Secure! - www.microsoft.com/security
> |
> | ======================================================
> | This newsgroup only focuses on SBS technical issues. If you have issues
> | regarding other Microsoft products, you'd better post in the
> corresponding
> | newsgroups so that they can be resolved in an efficient and timely
> manner.
> | You can locate the newsgroup here:
> | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> |
> | When opening a new thread via the web interface, we recommend you check
> the
> | "Notify me of replies" box to receive e-mail notifications when there are
> | any updates in your thread. When responding to posts via your newsreader,
> | please "Reply to Group" so that others may learn and benefit from your
> | issue.
> |
> | Microsoft engineers can only focus on one issue per thread. Although we
> | provide other information for your reference, we recommend you post
> | different incidents in different threads to keep the thread clean. In
> doing
> | so, it will ensure your issues are resolved in a timely manner.
> |
> | For urgent issues, you may want to contact Microsoft CSS directly. Please
> | check http://support.microsoft.com for regional support phone numbers.
> |
> | Any input or comments in this thread are highly appreciated.
> | ======================================================
> | This posting is provided "AS IS" with no warranties, and confers no
> rights.
> |
> |
> | =====================================================
> | When responding to posts, please "Reply to Group" via your newsreader so
> | that others may learn and benefit from your issue.
> | =====================================================
> |
> | This posting is provided "AS IS" with no warranties, and confers no
> rights.
> |
> | --------------------
> | | Thread-Topic: Support Code 0x80072F17
> | | thread-index: AcYV7bsOWE8SXU9/TcWKSZga4vEgtA==
> | | X-WBNR-Posting-Host: 217.161.64.202
> | | From: =?Utf-8?B?QUJD?= <ABC(a)discussions.microsoft.com>
> | | References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
> | | Subject: RE: Support Code 0x80072F17
> | | Date: Tue, 10 Jan 2006 05:57:01 -0800
> | | Lines: 23
> | | Message-ID: <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
> | | MIME-Version: 1.0
> | | Content-Type: text/plain;
> | | charset="Utf-8"
> | | Content-Transfer-Encoding: 7bit
> | | X-Newsreader: Microsoft CDO for Windows 2000
> | | Content-Class: urn:content-classes:message
> | | Importance: normal
> | | Priority: normal
> | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | | Newsgroups: microsoft.public.windows.server.sbs
> | | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235430
> | | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | |
> | | Hi Charles
> | |
> | | Thanks for that - no we do not have ISA Server installed.
> | |
> | | Regards, Anthony
> | |
> | | "ABC" wrote:
> | |
> | | > Hi
> | | >
> | | > I'm getting a Support Code 0x80072F17 back when I try and Sync with
> my
> | | > Mobile 5.0 PDA. Anyone any ideas of what steps to take for this? I
> can
> | browse
> | | > to the https://mydomain/MOA and have accepted the certificate to the
> | PDA.
> | | >
> | | > Any other points I should be looking for?
> | | >
> | | > Thanks in advance for any help.
> | | >
> | | > Regards, Anthony
> | | > --
> | | > Anthony Capstick
> | | > www.instant-search.com
> | | > UK
> | |
> |
> |
>
>
From: "Nathan Liu [MSFT]" on 24 Jan 2006 03:59
Hi James,

Thank you for posting in the SBS newsgroup.

First of all, please note that Charles is taking leave, and I am his backup.

Considering the current condition, I suggest you create a new thread on the
SBS newsgroup. The reason why I recommend this is that you will get the
most qualified pool of respondents, and other partners who the newsgroups
regularly can share their knowledge. Thanks for understanding.

Additionally, I am glad to provide the following general information for
your reference:

SYMPTOMS
=======
When you try to synchronize a Microsoft Windows Mobile-based device with a
computer, Microsoft ActiveSync4.0 may report an error similar to the
following:

Activesync encoutered an error with the desktop.
Support code: 85010014

CAUSE
====
This problem occurs when one of the following conditions is true.

o Microsoft Outlook is in offline mode.
o The application data folder is redirected.
o ActiveSync 4.0 is incorrectly registered to Outlook.
o Outlook script is blocked by Antivirus software.

RESOLUTION
=========
To resolve this problem, download and install Microsoft ActiveSync 4.1.
http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx

I appreciate your time and cooperation.

Have a nice day!

Best regards,

Nathan Liu (MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: Support Code 0x80072F17
>thread-index: AcYdwAdp4wa196lYTMOdtYUX35oOEg==
>X-WBNR-Posting-Host: 212.32.43.17
>From: "=?Utf-8?B?SmFtZXMgRHVubg==?=" <James Dunn(a)discussions.microsoft.com>
>References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
<0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
<at9diznFGHA.3680(a)TK2MSFTNGXA02.phx.gbl>
<UQ#BLLoFGHA.1240(a)TK2MSFTNGXA02.phx.gbl>
>Subject: RE: Support Code 0x80072F17
>Date: Fri, 20 Jan 2006 04:50:02 -0800
>Lines: 268
>Message-ID: <4D1E9F05-0A8E-4B65-8DAD-B8D2655A8460(a)microsoft.com>
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>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238171
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi Guys
>
>I have been have the exact same problem with our SBS server.
>
>I have followed the step Charles has suggest but still get Support code
>85010014 when trying Sync a PDA windows mobile 5 with of SBS server
(either
>via active sysn or directly over a wireless connection)
>
>If there is anything I can do to help please le tme know
>
>Best regtard
>
>James Dunn
>jamesd(a)netinst.co.uk
>
>""Charles Yang [MSFT]"" wrote:
>
>>
>> HI,
>>
>> There is some additional steps:
>>
>>
>> 1. New account:
>>
>> For further test, please create a new test account and let me know the
>> following information.
>>
>> - Credential of this test account
>> - The public URL of your Exchange Server
>> - Domain name
>>
>> 2. Clean the sync state file in this problematic mailbox which Windows
>> Mobile 5.0 PPC tries to sync.
>>
>> 1). Open Internet Explorer.
>> 2). Click File-> Open.
>> 3). Please select the "Open as Web Folder" check box.
>> 4). Type
>>
http://servername/exchange/username/NON_IPM_SUBTREE/Microsoft-Server-Actives
>> ync and then click OK.
>> 5). Open the PocketPC folder.
>> 6). Delete the 'DeviceID' folder.
>> 7). Try to run Server ActiveSync in Windows Mobile 5.0 PPC again.
>>
>> 3. IIS Log
>>
>> Please collect the IIS log on Exchange Server so that I can perform
further
>> research:
>>
>> 1). On Exchange Serves, open IIS MMC, right click Default Web Site and
then
>> click Properties.
>> 2). Click Website tab and then check Enable logging.
>> 3). Stop the Default Website and RENAME the existing IIS log files under
>> C:\WINDOWS\system32\LogFiles\W3SVC1.
>> 4). Restart the Default Website and reproduce the problem, which will
>> generate new IIS log file with the exact error.
>> 5). Go to the following folder on Exchange Server:
>> C:\WINDOWS\system32\LogFiles\W3SVC1.
>> 6). Send me the log files to my working email address
>> v-chayan(a)microsoft.com. And please let me know the alias of the user who
>> encountered the issue.
>>
>> Please emails all information to my mailbox. Thanks again for your
effort.
>>
>>
>> Best regards,
>>
>> Charles Yang (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>>
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> | X-Tomcat-ID: 129062622
>> | References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
>> <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
>> | MIME-Version: 1.0
>> | Content-Type: text/plain
>> | Content-Transfer-Encoding: 7bit
>> | From: v-chayan(a)online.microsoft.com ("Charles Yang [MSFT]")
>> | Organization: Microsoft
>> | Date: Wed, 11 Jan 2006 07:01:38 GMT
>> | Subject: RE: Support Code 0x80072F17
>> | X-Tomcat-NG: microsoft.public.windows.server.sbs
>> | Message-ID: <at9diznFGHA.3680(a)TK2MSFTNGXA02.phx.gbl>
>> | Newsgroups: microsoft.public.windows.server.sbs
>> | Lines: 117
>> | Path: TK2MSFTNGXA02.phx.gbl
>> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:235707
>> | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>> |
>> | HI,
>> |
>> | Thanks for updates.
>> |
>> | After doing some research, we suggest you refer to my steps for
further
>> | troubleshooting:
>> |
>> | It looks like there is a conflict between Activesync 4.0 and Outlook.
I
>> see
>> | that in some of the previous instances, uninstalling Office and
Outlook
>> | completely in the following manner did help to resolve the issue:
>> |
>> | Uninstall Outlook 2003
>> | Delete Microsoft Office folder Program Files
>> | Delete Outlook folder from C:\Documents and Settings\
>> | (Username)\Application Data\Microsoft
>> | Delete the following keys from registry:
>> | HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
>> | HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
>> |
>> | Clear Temp folder (Start> Run>%temp% >OK)
>> |
>> |
>> |
>> | 2. As soon as OL is connected to the Exchange server, it would not
sync
>> and
>> | would give the same support number: 85010014.
>> |
>> | Hence I was thinking of creating a new profile in your OL, and
configure
>> a
>> | POP test account in the same and try to sync. In that way, your office
>> | account will remain untouched and we would get to know if the exchange
>> | server connection is creating the problem.
>> |
>> | I appreciate your effort on this issue, please feel free to post back.
>> |
>> |
>> |
>> | Best regards,
>> |
>> | Charles Yang (MSFT)
>> |
>> | Microsoft CSS Online Newsgroup Support
>> |
>> | Get Secure! - www.microsoft.com/security
>> |
>> | ======================================================
>> | This newsgroup only focuses on SBS technical issues. If you have
issues
>> | regarding other Microsoft products, you'd better post in the
>> corresponding
>> | newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> | You can locate the newsgroup here:
>> | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> |
>> | When opening a new thread via the web interface, we recommend you
check
>> the
>> | "Notify me of replies" box to receive e-mail notifications when there
are
>> | any updates in your thread. When responding to posts via your
newsreader,
>> | please "Reply to Group" so that others may learn and benefit from your
>> | issue.
>> |
>> | Microsoft engineers can only focus on one issue per thread. Although
we
>> | provide other information for your reference, we recommend you post
>> | different incidents in different threads to keep the thread clean. In
>> doing
>> | so, it will ensure your issues are resolved in a timely manner.
>> |
>> | For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> | check http://support.microsoft.com for regional support phone numbers.
>> |
>> | Any input or comments in this thread are highly appreciated.
>> | ======================================================
>> | This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> |
>> |
>> | =====================================================
>> | When responding to posts, please "Reply to Group" via your newsreader
so
>> | that others may learn and benefit from your issue.
>> | =====================================================
>> |
>> | This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> |
>> | --------------------
>> | | Thread-Topic: Support Code 0x80072F17
>> | | thread-index: AcYV7bsOWE8SXU9/TcWKSZga4vEgtA==
>> | | X-WBNR-Posting-Host: 217.161.64.202
>> | | From: =?Utf-8?B?QUJD?= <ABC(a)discussions.microsoft.com>
>> | | References: <B09A0558-677B-42AA-AD19-171E384E963C(a)microsoft.com>
>> | | Subject: RE: Support Code 0x80072F17
>> | | Date: Tue, 10 Jan 2006 05:57:01 -0800
>> | | Lines: 23
>> | | Message-ID: <0BDA48D3-E33B-456D-82A5-8B71796EF591(a)microsoft.com>
>> | | MIME-Version: 1.0
>> | | Content-Type: text/plain;
>> | | charset="Utf-8"
>> | | Content-Transfer-Encoding: 7bit
>> | | X-Newsreader: Microsoft CDO for Windows 2000
>> | | Content-Class: urn:content-classes:message
>> | | Importance: normal
>> | | Priority: normal
>> | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> | | Newsgroups: microsoft.public.windows.server.sbs
>> | | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> | | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> | | Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:235430
>> | | X-Tomcat-NG: microsoft.public.windows.server.sbs
>> | |
>> | | Hi Charles
>> | |
>> | | Thanks for that - no we do not have ISA Server installed.
>> | |
>> | | Regards, Anthony
>> | |
>> | | "ABC" wrote:
>> | |
>> | | > Hi
>> | | >
>> | | > I'm getting a Support Code 0x80072F17 back when I try and Sync
with
>> my
>> | | > Mobile 5.0 PDA. Anyone any ideas of what steps to take for this? I
>> can
>> | browse
>> | | > to the https://mydomain/MOA and have accepted the certificate to
the
>> | PDA.
>> | | >
>> | | > Any other points I should be looking for?
>> | | >
>> | | > Thanks in advance for any help.
>> | | >
>> | | > Regards, Anthony
>> | | > --
>> | | > Anthony Capstick
>> | | > www.instant-search.com
>> | | > UK
>> | |
>> |
>> |
>>
>>
>

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