T-Mobile LOL moment
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From: Martin Jay on 14 Mar 2010 07:00 I sent this message to T-Mobile yesterday via their online 'email' form. It also asked for various security information which I completed: ----- Begin Quote ----- I would like to transfer my mobile number from another network to T-Mobile. I have contacted my previous network and obtained a PAC from them to enable the number transfer to take place. PAC: [deleted] Mobile number: 07740191877 Previous network: O2 ----- End Quote ----- Here's their response. Bless: ----- Begin Quote ----- Thanks for your email Martin, telling me that you'd like to transfer your number from O2 to T-Mobile. I'll certainly advice you. I've tried calling you today, but unfortunately couldn't reach you. I'm pleased to hear that you're thinking of joining T-Mobile. Moving your current mobile number across is really easy! You'll just need to make sure you have a new connection with us and you'll need to ask your current mobile network to give you your PAC (Porting Authorisation Code). Your PAC will be valid for 30 days and during this time, you can contact us about moving the number across. Once you have the PAC just email or call us, so that I can Transfer (port in) your O2 number to T-Mobile. We're available from 8am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday on 150 from your T-Mobile phone or 0845 412 5000 from a landline (Landline calls are charged at local rates if you're a BT customer, but if you're with another provider it may cost a bit more so do check). Alternatively you can visit a T-Mobile store. All you need to do is give me the PAC code and the mobile number you want to transfer and I'll pass your request on to our technical team. Otherwise, you can reply to this email alternate number and convenient time and send us your PAC code, the mobile number you want to transfer and a contact number and I'll be able to arrange the transfer. Once I've all this information, it'll take two working days for your number to transfer across to us. We'll send you two text messages on your T-Mobile phone, one to let you know the transfer date and another to confirm when your number has been moved across. We'll also send a text with the transfer date to your other phone. On the date of the transfer there may be some loss of service on both your phones as the number is switched off by one network and activated on the other. We recommend that you carry both phones with you on this day, to reduce the chance of being out of contact at any time. If you want to carry on using the phone that you have at the moment, please check with your current network provider to find out whether it will work on the T-Mobile network. Thank you for contacting me Martin and I hope the information provided to you is useful. If you have any further queries, please feel free to email me or visit our help and support section by clicking here. Kind regards ----- End Quote ----- -- Martin Jay Back the Ban: <http://www.backtheban.com/> League Against Cruel Sports: <http://www.league.org.uk/>
From: Justin Credible on 14 Mar 2010 12:26 "Martin Jay" <martin(a)spam-free.org.uk> wrote in message news:799.1268564481.20100314(a)spam-free.org.uk... > I sent this message to T-Mobile yesterday via their online 'email' > form. It also asked for various security information which I > completed: > > ----- Begin Quote ----- > > I would like to transfer my mobile number from another network to > T-Mobile. > > I have contacted my previous network and obtained a PAC from them to > enable the number transfer to take place. > > PAC: [deleted] > Mobile number: 07740191877 > Previous network: O2 > > ----- End Quote ----- > > Here's their response. Bless: > > ----- Begin Quote ----- > > Thanks for your email Martin, telling me that you'd like to transfer > your number from O2 to T-Mobile. I'll certainly advice you. > > I've tried calling you today, but unfortunately couldn't reach you. > > I'm pleased to hear that you're thinking of joining T-Mobile. Moving > your current mobile number across is really easy! You'll just need to > make sure you have a new connection with us and you'll need to ask > your current mobile network to give you your PAC (Porting > Authorisation Code). Your PAC will be valid for 30 days and during > this time, you can contact us about moving the number across. > > Once you have the PAC just email or call us, so that I can Transfer > (port in) your O2 number to T-Mobile. We're available from 8am to 10pm > Monday to Friday and 8am to 8pm Saturday and Sunday on 150 from your > T-Mobile phone or 0845 412 5000 from a landline (Landline calls are > charged at local rates if you're a BT customer, but if you're with > another provider it may cost a bit more so do check). Alternatively > you can visit a T-Mobile store. > > All you need to do is give me the PAC code and the mobile number you > want to transfer and I'll pass your request on to our technical team. > Otherwise, you can reply to this email alternate number and convenient > time and send us your PAC code, the mobile number you want to transfer > and a contact number and I'll be able to arrange the transfer. Once > I've all this information, it'll take two working days for your number > to transfer across to us. > > We'll send you two text messages on your T-Mobile phone, one to let > you know the transfer date and another to confirm when your number has > been moved across. We'll also send a text with the transfer date to > your other phone. > > On the date of the transfer there may be some loss of service on both > your phones as the number is switched off by one network and activated > on the other. We recommend that you carry both phones with you on this > day, to reduce the chance of being out of contact at any time. > > If you want to carry on using the phone that you have at the moment, > please check with your current network provider to find out whether it > will work on the T-Mobile network. > > Thank you for contacting me Martin and I hope the information provided > to you is useful. > > If you have any further queries, please feel free to email me or visit > our help and support section by clicking here. > > Kind regards > > ----- End Quote ----- > -- > Martin Jay > Back the Ban: <http://www.backtheban.com/> > League Against Cruel Sports: <http://www.league.org.uk/> At least they got your name right! From O2 when I cancelled my contract: "Good Morning Justin, Thanks for getting in touch regarding the mobile number (07545 xxxxxx). I understand that you wish to cancel your contract. Michelle, you're a loyal customer and I'll be sorry to see you go. Don't worry, I'll definitely assist you in the best possible manner." Signed by someone named Shilpi. At least we know where O2 have outsourced their customer service department.
From: Scott on 14 Mar 2010 12:59 On Sun, 14 Mar 2010 16:26:28 GMT, "Justin Credible" <matt.finish(a)btopenworld.com> wrote: > > >"Martin Jay" <martin(a)spam-free.org.uk> wrote in message >news:799.1268564481.20100314(a)spam-free.org.uk... >> I sent this message to T-Mobile yesterday via their online 'email' >> form. It also asked for various security information which I >> completed: >> >> ----- Begin Quote ----- >> >> I would like to transfer my mobile number from another network to >> T-Mobile. >> >> I have contacted my previous network and obtained a PAC from them to >> enable the number transfer to take place. >> >> PAC: [deleted] >> Mobile number: 07740191877 >> Previous network: O2 >> >> ----- End Quote ----- >> >> Here's their response. Bless: >> >> ----- Begin Quote ----- >> >> Thanks for your email Martin, telling me that you'd like to transfer >> your number from O2 to T-Mobile. I'll certainly advice you. >> >> I've tried calling you today, but unfortunately couldn't reach you. >> >> I'm pleased to hear that you're thinking of joining T-Mobile. Moving >> your current mobile number across is really easy! You'll just need to >> make sure you have a new connection with us and you'll need to ask >> your current mobile network to give you your PAC (Porting >> Authorisation Code). Your PAC will be valid for 30 days and during >> this time, you can contact us about moving the number across. >> >> Once you have the PAC just email or call us, so that I can Transfer >> (port in) your O2 number to T-Mobile. We're available from 8am to 10pm >> Monday to Friday and 8am to 8pm Saturday and Sunday on 150 from your >> T-Mobile phone or 0845 412 5000 from a landline (Landline calls are >> charged at local rates if you're a BT customer, but if you're with >> another provider it may cost a bit more so do check). Alternatively >> you can visit a T-Mobile store. >> >> All you need to do is give me the PAC code and the mobile number you >> want to transfer and I'll pass your request on to our technical team. >> Otherwise, you can reply to this email alternate number and convenient >> time and send us your PAC code, the mobile number you want to transfer >> and a contact number and I'll be able to arrange the transfer. Once >> I've all this information, it'll take two working days for your number >> to transfer across to us. >> >> We'll send you two text messages on your T-Mobile phone, one to let >> you know the transfer date and another to confirm when your number has >> been moved across. We'll also send a text with the transfer date to >> your other phone. >> >> On the date of the transfer there may be some loss of service on both >> your phones as the number is switched off by one network and activated >> on the other. We recommend that you carry both phones with you on this >> day, to reduce the chance of being out of contact at any time. >> >> If you want to carry on using the phone that you have at the moment, >> please check with your current network provider to find out whether it >> will work on the T-Mobile network. >> >> Thank you for contacting me Martin and I hope the information provided >> to you is useful. >> >> If you have any further queries, please feel free to email me or visit >> our help and support section by clicking here. >> >> Kind regards >> >> ----- End Quote ----- >> -- >> Martin Jay >> Back the Ban: <http://www.backtheban.com/> >> League Against Cruel Sports: <http://www.league.org.uk/> > >At least they got your name right! > >From O2 when I cancelled my contract: > >"Good Morning Justin, Thanks for getting in touch regarding the mobile >number (07545 xxxxxx). I understand that you wish to cancel your contract. > >Michelle, you're a loyal customer and I'll be sorry to see you go. Don't >worry, I'll definitely assist you in the best possible manner." > >Signed by someone named Shilpi. > >At least we know where O2 have outsourced their customer service department. I complained to Vodafone that I was unable to make any calls in Denmark and they replied saying they regretted that they did not have an international roaming agreement with Canada.
From: Chris Hills on 14 Mar 2010 21:53 On 14/03/2010 11:00, Martin Jay wrote: > Thank you for contacting me Martin and I hope the information provided > to you is useful. I have had a similar experience. I was trying to make a sales enquiry, and they wanted to know my account details before they would answer my questions. After several rounds of emails, I told them in no uncertian terms that my business would be taken elsewhere.
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