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From: Don Phillipson on 30 Jun 2010 10:48
"microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in message
news:%23qjc6nFGLHA.4316(a)TK2MSFTNGP06.phx.gbl...

> > I was just going to suggest that you disconnect and scrap your
> > disfunctional CD drive and make sure that your DVD drive's pins are set
to
> > 'Master' (rather than 'Slave') and try again.
>
> No help available...
> Is this the only way?

Hardly ever with PCs is there a single only way to do things
-- but there is often a single fastest or easiest way, as here
to configure your desktop beforehand to recognize only
one CD drive (whatever is in place, whether DVD or CD
so long as it is in good working order: a DVD drive before
DVD drivers are loaded ought to be recognized as a CD
RO drive.)

The fastest way to do this is to inspect the data cables
to your CD/DVD drives, leave connected only your good
drive, jumpered as Master on that IDE line. The OS will
then recognize this as Drive D (as your Dell Recovery
disks expect.)

If no help is available among your personal friends, the
main alternatives seem to be:
1. Take the computer and disks to a specialist PC
repair shop, where the staff will probably (a) free or for
a token sum verify drive configuration so you can
reinstal yourself, or (b) reinstal the Dell/MS OS for
$50 to $100.
2. Appeal to local agencies (civic or charitable) that
offer to help the handicapped.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)



From: PA Bear [MS MVP] on 30 Jun 2010 12:24
You'll find assistance here:
http://en.community.dell.com/support-forums/default.aspx

microsoft.news.com wrote:
> "Hoyst Owen Petard" <ho(a)petard.invalid> wrote in message
> news:i0ffsq$vuq$1(a)news.eternal-september.org...
>> What did Dell support say when you contacted them?
>
>
> Nothing....
>
> I got fed up with waiting on the end of a phone...
>
>>
>> "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in message
>> news:OhvksUFGLHA.1868(a)TK2MSFTNGP05.phx.gbl...
>>> I'm _trying_ to do a "Dell System Return return my computer to *factory
>>> Condition*.
>>>
>>> The CD-ROM drive has been dysfunctional for dome time and I normally
>>> just
>>> use the DVD read/write drive instead.
>>>
>>> All goes fine up to the point when it tries to reboot to start the
>>> reinstallation process and than stalls with the message "No CD-ROM."
>>>
>>> There doesn't' appear to be the option in the BIOS to boot fro DVD
>>> drive,
>>> just CD-ROM.
>>> Also, this part of the BIOS list is greyed out (BTW, I accessed the BIOS
>>> by pressing F2 whilst restarting) so I don't know if I could change it
>>> anyway...
>>>
>>> Assuming that I _could_ change the (greyed out bit of) the BIOS to boot
>>> from a USB Device, and if I copied the whole DEell disc to a memory
>>> stick, could I use that instead?
>>>
>>> If not....now what?
>>>
>>>
>>>
>>> Be gentle with me <g>, I've never tried anything like this before...!
>>>
>>> FWIW I am also very partially sighted, which makes it all a bit like
>>> climbing Everest!
>>>
>>> --
>>> Rog

From: VanguardLH on 30 Jun 2010 12:47
microsoft.news.com wrote:

> I'm _trying_ to do a "Dell System Return return my computer to
> *factory Condition*. The CD-ROM drive has been dysfunctional for
> dome time and I normally just use the DVD read/write drive instead.
> All goes fine up to the point when it tries to reboot to start the
> reinstallation process and than stalls with the message "No CD-ROM."
> There doesn't' appear to be the option in the BIOS to boot fro DVD
> drive, just CD-ROM.

Yet tried yanking the power cable (after powering down the computer)
from the problematic CD-ROM drive when you are attempting to do the
factory image restore operation? Obviously you aren't using the bad
CD-ROM drive to do the restore so you don't need it physically
available during the restore.
From: microsoft.news.com on 30 Jun 2010 17:39

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:u0DhpLHGLHA.4316(a)TK2MSFTNGP06.phx.gbl...
> You'll find assistance here:
> http://en.community.dell.com/support-forums/default.aspx


TYVM


>
> microsoft.news.com wrote:
>> "Hoyst Owen Petard" <ho(a)petard.invalid> wrote in message
>> news:i0ffsq$vuq$1(a)news.eternal-september.org...
>>> What did Dell support say when you contacted them?
>>
>>
>> Nothing....
>>
>> I got fed up with waiting on the end of a phone...
>>
>>>
>>> "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in
>>> message
>>> news:OhvksUFGLHA.1868(a)TK2MSFTNGP05.phx.gbl...
>>>> I'm _trying_ to do a "Dell System Return return my computer to *factory
>>>> Condition*.
>>>>
>>>> The CD-ROM drive has been dysfunctional for dome time and I normally
>>>> just
>>>> use the DVD read/write drive instead.
>>>>
>>>> All goes fine up to the point when it tries to reboot to start the
>>>> reinstallation process and than stalls with the message "No CD-ROM."
>>>>
>>>> There doesn't' appear to be the option in the BIOS to boot fro DVD
>>>> drive,
>>>> just CD-ROM.
>>>> Also, this part of the BIOS list is greyed out (BTW, I accessed the
>>>> BIOS
>>>> by pressing F2 whilst restarting) so I don't know if I could change it
>>>> anyway...
>>>>
>>>> Assuming that I _could_ change the (greyed out bit of) the BIOS to boot
>>>> from a USB Device, and if I copied the whole DEell disc to a memory
>>>> stick, could I use that instead?
>>>>
>>>> If not....now what?
>>>>
>>>>
>>>>
>>>> Be gentle with me <g>, I've never tried anything like this before...!
>>>>
>>>> FWIW I am also very partially sighted, which makes it all a bit like
>>>> climbing Everest!
>>>>
>>>> --
>>>> Rog
>


From: microsoft.news.com on 30 Jun 2010 17:46

"Don Phillipson" <e925(a)SPAMBLOCK.ncf.ca> wrote in message
news:i0fmck$kil$1(a)speranza.aioe.org...
> "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in message
> news:%23qjc6nFGLHA.4316(a)TK2MSFTNGP06.phx.gbl...
>
>> > I was just going to suggest that you disconnect and scrap your
>> > disfunctional CD drive and make sure that your DVD drive's pins are set
> to
>> > 'Master' (rather than 'Slave') and try again.
>>
>> No help available...
>> Is this the only way?
>
> Hardly ever with PCs is there a single only way to do things
> -- but there is often a single fastest or easiest way, as here
> to configure your desktop beforehand to recognize only
> one CD drive (whatever is in place, whether DVD or CD
> so long as it is in good working order: a DVD drive before
> DVD drivers are loaded ought to be recognized as a CD
> RO drive.)

Not the easiest option for me, I can't see well enough.
Hence my query about the possibility of usig a USB stick with the Dell disc
copied to it.

>
> The fastest way to do this is to inspect the data cables
> to your CD/DVD drives, leave connected only your good
> drive, jumpered as Master on that IDE line. The OS will
> then recognize this as Drive D (as your Dell Recovery
> disks expect.)

??? I have a second internal HDD wwhich is already designate*D*

>
> If no help is available among your personal friends, the
> main alternatives seem to be:
> 1. Take the computer and disks to a specialist PC
> repair shop, where the staff will probably (a) free or for
> a token sum verify drive configuration so you can
> reinstal yourself, or (b) reinstal the Dell/MS OS for
> $50 to $100.
> 2. Appeal to local agencies (civic or charitable) that
> offer to help the handicapped.
>
> --



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