Trying to *Dell Restore* my Dell Dimension XPS 9150 to factory condition
in [Windows XP]
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From: microsoft.news.com on 30 Jun 2010 09:07 I'm _trying_ to do a "Dell System Return return my computer to *factory Condition*. The CD-ROM drive has been dysfunctional for dome time and I normally just use the DVD read/write drive instead. All goes fine up to the point when it tries to reboot to start the reinstallation process and than stalls with the message "No CD-ROM." There doesn't' appear to be the option in the BIOS to boot fro DVD drive, just CD-ROM. Also, this part of the BIOS list is greyed out (BTW, I accessed the BIOS by pressing F2 whilst restarting) so I don't know if I could change it anyway... Assuming that I _could_ change the (greyed out bit of) the BIOS to boot from a USB Device, and if I copied the whole DEell disc to a memory stick, could I use that instead? If not....now what? Be gentle with me <g>, I've never tried anything like this before...! FWIW I am also very partially sighted, which makes it all a bit like climbing Everest! -- Rog
From: Hoyst Owen Petard on 30 Jun 2010 09:12 What did Dell support say when you contacted them? "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in message news:OhvksUFGLHA.1868(a)TK2MSFTNGP05.phx.gbl... : I'm _trying_ to do a "Dell System Return return my computer to *factory : Condition*. : : The CD-ROM drive has been dysfunctional for dome time and I normally just : use the DVD read/write drive instead. : : All goes fine up to the point when it tries to reboot to start the : reinstallation process and than stalls with the message "No CD-ROM." : : There doesn't' appear to be the option in the BIOS to boot fro DVD drive, : just CD-ROM. : Also, this part of the BIOS list is greyed out (BTW, I accessed the BIOS by : pressing F2 whilst restarting) so I don't know if I could change it : anyway... : : Assuming that I _could_ change the (greyed out bit of) the BIOS to boot from : a USB Device, and if I copied the whole DEell disc to a memory stick, could : I use that instead? : : If not....now what? : : : : Be gentle with me <g>, I've never tried anything like this before...! : : FWIW I am also very partially sighted, which makes it all a bit like : climbing Everest! : : -- : Rog : : : : : : :
From: microsoft.news.com on 30 Jun 2010 09:28 "Hoyst Owen Petard" <ho(a)petard.invalid> wrote in message news:i0ffsq$vuq$1(a)news.eternal-september.org... > What did Dell support say when you contacted them? Nothing.... I got fed up with waiting on the end of a phone... > > "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in message > news:OhvksUFGLHA.1868(a)TK2MSFTNGP05.phx.gbl... > : I'm _trying_ to do a "Dell System Return return my computer to *factory > : Condition*. > : > : The CD-ROM drive has been dysfunctional for dome time and I normally > just > : use the DVD read/write drive instead. > : > : All goes fine up to the point when it tries to reboot to start the > : reinstallation process and than stalls with the message "No CD-ROM." > : > : There doesn't' appear to be the option in the BIOS to boot fro DVD > drive, > : just CD-ROM. > : Also, this part of the BIOS list is greyed out (BTW, I accessed the BIOS > by > : pressing F2 whilst restarting) so I don't know if I could change it > : anyway... > : > : Assuming that I _could_ change the (greyed out bit of) the BIOS to boot > from > : a USB Device, and if I copied the whole DEell disc to a memory stick, > could > : I use that instead? > : > : If not....now what? > : > : > : > : Be gentle with me <g>, I've never tried anything like this before...! > : > : FWIW I am also very partially sighted, which makes it all a bit like > : climbing Everest! > : > : -- > : Rog > : > : > : > : > : > : > : > >
From: choro on 30 Jun 2010 09:28 microsoft.news.com wrote: > I'm _trying_ to do a "Dell System Return return my computer to > *factory Condition*. > > The CD-ROM drive has been dysfunctional for dome time and I normally > just use the DVD read/write drive instead. > > All goes fine up to the point when it tries to reboot to start the > reinstallation process and than stalls with the message "No CD-ROM." > > There doesn't' appear to be the option in the BIOS to boot fro DVD > drive, just CD-ROM. > Also, this part of the BIOS list is greyed out (BTW, I accessed the > BIOS by pressing F2 whilst restarting) so I don't know if I could > change it anyway... > > Assuming that I _could_ change the (greyed out bit of) the BIOS to > boot from a USB Device, and if I copied the whole DEell disc to a > memory stick, could I use that instead? > > If not....now what? > > > > Be gentle with me <g>, I've never tried anything like this before...! > > FWIW I am also very partially sighted, which makes it all a bit like > climbing Everest! I was just going to suggest that you disconnect and scrap your disfunctional CD drive and make sure that your DVD drive's pins are set to 'Master' (rather than 'Slave') and try again. But since you are partially sighted, may be you could get a friend to do this for you. It is dead simple for someone handy with a screwdriver. I am naturally taking it for granted that this is a PC you've got rather than a laptop which don't have provision for two optical drives anyway. -- choro *****
From: microsoft.news.com on 30 Jun 2010 09:41 "choro" <choro(a)tvco.net> wrote in message news:OFHWn.84193$Yb4.66402(a)hurricane... > microsoft.news.com wrote: >> I'm _trying_ to do a "Dell System Return return my computer to >> *factory Condition*. >> >> The CD-ROM drive has been dysfunctional for dome time and I normally >> just use the DVD read/write drive instead. >> >> All goes fine up to the point when it tries to reboot to start the >> reinstallation process and than stalls with the message "No CD-ROM." >> >> There doesn't' appear to be the option in the BIOS to boot fro DVD >> drive, just CD-ROM. >> Also, this part of the BIOS list is greyed out (BTW, I accessed the >> BIOS by pressing F2 whilst restarting) so I don't know if I could >> change it anyway... >> >> Assuming that I _could_ change the (greyed out bit of) the BIOS to >> boot from a USB Device, and if I copied the whole DEell disc to a >> memory stick, could I use that instead? >> >> If not....now what? >> >> >> >> Be gentle with me <g>, I've never tried anything like this before...! >> >> FWIW I am also very partially sighted, which makes it all a bit like >> climbing Everest! > > I was just going to suggest that you disconnect and scrap your > disfunctional CD drive and make sure that your DVD drive's pins are set to > 'Master' (rather than 'Slave') and try again. No help available... Is this the only way? > > But since you are partially sighted, may be you could get a friend to do > this for you. It is dead simple for someone handy with a screwdriver. > > I am naturally taking it for granted that this is a PC you've got Sorry, I though the subject line made that obvious....mea culpa rather > than a laptop which don't have provision for two optical drives anyway. > -- > choro > ***** >
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