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From: XPclump on 4 Apr 2007 11:22 Using "Windows Update" from my IE7 browser under XPpro, after a few moments checking for updates, I get this message; "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. " -the few options provided don't help. Looking in eventlog I see entries like these; Catalog Database (1836) The version store for this instance (0) has reached its maximum size of 16Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back. Possible long-running transaction: SessionId: 0x02E103C0 Session-context: 0x00000000 Session-context ThreadId: 0x00000194 wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 8Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back. Possible long-running transaction: SessionId: 0x022603C0 Session-context: 0x00000000 Session-context ThreadId: 0x00000648 Any idea what these are, and how I can clear them? The event-log help site has no entries on these topics.. TIA
From: MowGreen [MVP] on 4 Apr 2007 14:11 Download KB925902 from here: http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en Save it, do NOT run it from 'it's present location'. Close the browser and any other open programs. Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system should prompt for a restart. For the Catalog Database event, is 1836 the Event ID ? FWIW, and this is only an educated guess, the contents of WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. Which AV/security suite software is installed ? Suggest whichever product that is installed be configured NOT to scan the SoftwareDistribution folder. As of yet, there has been no malware that has used that folder to infect a system. To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll need to stop the Automatic Updates service using the Services console Start > Run > type in services.msc Click OK Click the 'Stop the service' link in the left frame Leave the Services console open Navigate to WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb [if the logs in the Logs folder have suffered corruption, then you *may* need to delete those, too. Delete them all if any have grown larger than 128 KB] Open the WINDOWS\SoftwareDistribution\Download folder and delete all contents Same for the EventCache folder Close the window Go back to Automatic Updates in the Services console and restart the service That *should* allow the system to obtain updates now. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== XPclump wrote: > Using "Windows Update" from my IE7 browser under XPpro, after a few moments > checking for updates, I get this message; > "The website has encountered a problem and cannot display the page you are > trying to view. The options provided below might help you solve the problem. " > -the few options provided don't help. > > Looking in eventlog I see entries like these; > > Catalog Database (1836) The version store for this instance (0) has reached > its maximum size of 16Mb. It is likely that a long-running transaction is > preventing cleanup of the version store and causing it to build up in size. > Updates will be rejected until the long-running transaction has been > completely committed or rolled back. > Possible long-running transaction: > SessionId: 0x02E103C0 > Session-context: 0x00000000 > Session-context ThreadId: 0x00000194 > > wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance > (0) has reached its maximum size of 8Mb. It is likely that a long-running > transaction is preventing cleanup of the version store and causing it to > build up in size. Updates will be rejected until the long-running transaction > has been completely committed or rolled back. > Possible long-running transaction: > SessionId: 0x022603C0 > Session-context: 0x00000000 > Session-context ThreadId: 0x00000648 > > Any idea what these are, and how I can clear them? The event-log help site > has no entries on these topics.. > > TIA
From: XPclump on 4 Apr 2007 15:48 Thanks for the prompt response MowGreen. We are making *some* progress.. After following your instructions I see no more of those application error messages in Event Viewer, but sadly I still can't run Windows Update. The downloaded executable ran as you suggested, requiring a reboot. I went on to stop the AU service, deleted the files you suggested (not the logs yet - they were all 128k), then restarted the AU service. For good measure I rebooted again, then; When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, then before the green progress bar starts scrolling and it's "Checking if you have the latest version..", I'm suddenly dumped at the Information page saying, "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. For self-help options: Frequently Asked Questions Find Solutions Windows Update Newsgroup For assisted support options: Microsoft Online Assisted Support (no-cost for Windows Update issues) " There were no prompts about wanting to run Active X, and the update.microsoft.com path is in my trusted sites list. Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - with the latest sigfiles. Thanks, XPclump. "MowGreen [MVP]" wrote: > Download KB925902 from here: > http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en > > Save it, do NOT run it from 'it's present location'. > Close the browser and any other open programs. > Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system > should prompt for a restart. > > For the Catalog Database event, is 1836 the Event ID ? > > FWIW, and this is only an educated guess, the contents of > WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. > Which AV/security suite software is installed ? Suggest whichever > product that is installed be configured NOT to scan the > SoftwareDistribution folder. As of yet, there has been no malware that > has used that folder to infect a system. > > To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll > need to stop the Automatic Updates service using the Services console > Start > Run > type in > > services.msc > > Click OK > Click the 'Stop the service' link in the left frame > Leave the Services console open > > Navigate to > WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb > [if the logs in the Logs folder have suffered corruption, then you *may* > need to delete those, too. Delete them all if any have grown larger than > 128 KB] > > Open the WINDOWS\SoftwareDistribution\Download folder and delete all > contents > Same for the EventCache folder > Close the window > > Go back to Automatic Updates in the Services console and restart the service > > That *should* allow the system to obtain updates now. > > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > XPclump wrote: > > > Using "Windows Update" from my IE7 browser under XPpro, after a few moments > > checking for updates, I get this message; > > "The website has encountered a problem and cannot display the page you are > > trying to view. The options provided below might help you solve the problem. " > > -the few options provided don't help. > > > > Looking in eventlog I see entries like these; > > > > Catalog Database (1836) The version store for this instance (0) has reached > > its maximum size of 16Mb. It is likely that a long-running transaction is > > preventing cleanup of the version store and causing it to build up in size. > > Updates will be rejected until the long-running transaction has been > > completely committed or rolled back. > > Possible long-running transaction: > > SessionId: 0x02E103C0 > > Session-context: 0x00000000 > > Session-context ThreadId: 0x00000194 > > > > wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance > > (0) has reached its maximum size of 8Mb. It is likely that a long-running > > transaction is preventing cleanup of the version store and causing it to > > build up in size. Updates will be rejected until the long-running transaction > > has been completely committed or rolled back. > > Possible long-running transaction: > > SessionId: 0x022603C0 > > Session-context: 0x00000000 > > Session-context ThreadId: 0x00000648 > > > > Any idea what these are, and how I can clear them? The event-log help site > > has no entries on these topics.. > > > > TIA >
From: MowGreen [MVP] on 4 Apr 2007 16:22 Please open the WindowsUpdate.log located in the WINDOWS directory [folder]. Scroll all the way to the bottom of the log. Copy&paste the last 40 to 50 lines or so of the log into your reply so we can see what's going on here. KB925902 is installed now, correct ? BTW, CA AV should not be causing any issues with the SoftwareDistribution folder. Is there any other security software installed ? MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== XPclump wrote: > Thanks for the prompt response MowGreen. We are making *some* progress.. > > After following your instructions I see no more of those application error > messages in Event Viewer, but sadly I still can't run Windows Update. > > The downloaded executable ran as you suggested, requiring a reboot. > I went on to stop the AU service, deleted the files you suggested (not the > logs yet - they were all 128k), then restarted the AU service. For good > measure I rebooted again, then; > When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, > then before the green progress bar starts scrolling and it's "Checking if you > have the latest version..", I'm suddenly dumped at the Information page > saying, > > "The website has encountered a problem and cannot display the page you are > trying to view. The options provided below might help you solve the problem. > For self-help options: > > Frequently Asked Questions > > Find Solutions > > Windows Update Newsgroup > For assisted support options: > > Microsoft Online Assisted Support (no-cost for Windows Update issues) " > > There were no prompts about wanting to run Active X, and the > update.microsoft.com path is in my trusted sites list. > > Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - > with the latest sigfiles. > > Thanks, > XPclump. > > "MowGreen [MVP]" wrote: > > >>Download KB925902 from here: >>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en >> >>Save it, do NOT run it from 'it's present location'. >>Close the browser and any other open programs. >>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system >>should prompt for a restart. >> >>For the Catalog Database event, is 1836 the Event ID ? >> >>FWIW, and this is only an educated guess, the contents of >>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. >>Which AV/security suite software is installed ? Suggest whichever >>product that is installed be configured NOT to scan the >>SoftwareDistribution folder. As of yet, there has been no malware that >>has used that folder to infect a system. >> >>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll >>need to stop the Automatic Updates service using the Services console >>Start > Run > type in >> >>services.msc >> >>Click OK >>Click the 'Stop the service' link in the left frame >>Leave the Services console open >> >>Navigate to >>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb >>[if the logs in the Logs folder have suffered corruption, then you *may* >>need to delete those, too. Delete them all if any have grown larger than >>128 KB] >> >>Open the WINDOWS\SoftwareDistribution\Download folder and delete all >>contents >>Same for the EventCache folder >>Close the window >> >>Go back to Automatic Updates in the Services console and restart the service >> >>That *should* allow the system to obtain updates now. >> >> >>MowGreen [MVP 2003-2007] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >>XPclump wrote: >> >> >>>Using "Windows Update" from my IE7 browser under XPpro, after a few moments >>>checking for updates, I get this message; >>>"The website has encountered a problem and cannot display the page you are >>>trying to view. The options provided below might help you solve the problem. " >>>-the few options provided don't help. >>> >>>Looking in eventlog I see entries like these; >>> >>>Catalog Database (1836) The version store for this instance (0) has reached >>>its maximum size of 16Mb. It is likely that a long-running transaction is >>>preventing cleanup of the version store and causing it to build up in size. >>>Updates will be rejected until the long-running transaction has been >>>completely committed or rolled back. >>>Possible long-running transaction: >>> SessionId: 0x02E103C0 >>> Session-context: 0x00000000 >>> Session-context ThreadId: 0x00000194 >>> >>>wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance >>>(0) has reached its maximum size of 8Mb. It is likely that a long-running >>>transaction is preventing cleanup of the version store and causing it to >>>build up in size. Updates will be rejected until the long-running transaction >>>has been completely committed or rolled back. >>>Possible long-running transaction: >>> SessionId: 0x022603C0 >>> Session-context: 0x00000000 >>> Session-context ThreadId: 0x00000648 >>> >>>Any idea what these are, and how I can clear them? The event-log help site >>>has no entries on these topics.. >>> >>>TIA >>
From: XPclump on 4 Apr 2007 17:36 Hi Again. Copy & Paste below as requested. In answer to your questions; KB925902 is installed now. The only other security software is Windows own Defender etc. Hope you can find the answer in this lot.... 2007-04-04 20:18:07 1456 850 Service ************* 2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup 2007-04-04 20:18:07 1456 850 Service ********* 2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 2007-04-04 20:18:08 1456 850 Agent * SusClientId = 'd8e156b1-63e6-4d4f-b387-92036a158657' 2007-04-04 20:18:08 1456 850 Agent * Base directory: C:\WINDOWS\SoftwareDistribution 2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy 2007-04-04 20:18:08 1456 850 Agent * Network state: Connected 2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows Update Agent *********** 2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global settings cache *********** 2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> 2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> 2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) 2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No 2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads 2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic Updates ########### 2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) 2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at 3:00 2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User preference) 2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) =========== 2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe 2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll 2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 2007-04-04 20:57:14 1456 850 AU ############# 2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates 2007-04-04 20:57:15 1456 850 AU ######### 2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates [CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] 2007-04-04 20:57:15 1456 5c0 Agent ************* 2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-04-04 20:57:15 1456 5c0 Agent ********* 2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error 0x80245003 2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static reporting data *********** 2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM 2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG 2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) 2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) Notebook Pro Version 2.0 for IBM ThinkPad 2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = 2005-10-13T00:00:00 2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80245003 2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80245003 2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update check returned 0x80245003 2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 2007-04-04 20:57:36 1456 5c0 Agent ********* 2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2007-04-04 20:57:36 1456 5c0 Agent ************* 2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for update with error 0x80245003 2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates [CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] 2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result = 0x80245003 2007-04-04 20:57:36 1456 5c0 AU ######### 2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] 2007-04-04 20:57:36 1456 5c0 AU ############# 2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to 2007-04-05 00:57:36 2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: {87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80245003 2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: error 0x80245003 TIA XPclump "MowGreen [MVP]" wrote: > Please open the WindowsUpdate.log located in the WINDOWS directory > [folder]. Scroll all the way to the bottom of the log. > Copy&paste the last 40 to 50 lines or so of the log into your reply so > we can see what's going on here. > > KB925902 is installed now, correct ? > BTW, CA AV should not be causing any issues with the > SoftwareDistribution folder. > Is there any other security software installed ? > > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > XPclump wrote: > > > Thanks for the prompt response MowGreen. We are making *some* progress.. > > > > After following your instructions I see no more of those application error > > messages in Event Viewer, but sadly I still can't run Windows Update. > > > > The downloaded executable ran as you suggested, requiring a reboot. > > I went on to stop the AU service, deleted the files you suggested (not the > > logs yet - they were all 128k), then restarted the AU service. For good > > measure I rebooted again, then; > > When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, > > then before the green progress bar starts scrolling and it's "Checking if you > > have the latest version..", I'm suddenly dumped at the Information page > > saying, > > > > "The website has encountered a problem and cannot display the page you are > > trying to view. The options provided below might help you solve the problem. > > For self-help options: > > > > Frequently Asked Questions > > > > Find Solutions > > > > Windows Update Newsgroup > > For assisted support options: > > > > Microsoft Online Assisted Support (no-cost for Windows Update issues) " > > > > There were no prompts about wanting to run Active X, and the > > update.microsoft.com path is in my trusted sites list. > > > > Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - > > with the latest sigfiles. > > > > Thanks, > > XPclump. > > > > "MowGreen [MVP]" wrote: > > > > > >>Download KB925902 from here: > >>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en > >> > >>Save it, do NOT run it from 'it's present location'. > >>Close the browser and any other open programs. > >>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system > >>should prompt for a restart. > >> > >>For the Catalog Database event, is 1836 the Event ID ? > >> > >>FWIW, and this is only an educated guess, the contents of > >>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. > >>Which AV/security suite software is installed ? Suggest whichever > >>product that is installed be configured NOT to scan the > >>SoftwareDistribution folder. As of yet, there has been no malware that > >>has used that folder to infect a system. > >> > >>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll > >>need to stop the Automatic Updates service using the Services console > >>Start > Run > type in > >> > >>services.msc > >> > >>Click OK > >>Click the 'Stop the service' link in the left frame > >>Leave the Services console open > >> > >>Navigate to > >>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb > >>[if the logs in the Logs folder have suffered corruption, then you *may* > >>need to delete those, too. Delete them all if any have grown larger than > >>128 KB] > >> > >>Open the WINDOWS\SoftwareDistribution\Download folder and delete all > >>contents > >>Same for the EventCache folder > >>Close the window > >> > >>Go back to Automatic Updates in the Services console and restart the service > >> > >>That *should* allow the system to obtain updates now. > >> > >> > >>MowGreen [MVP 2003-2007] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >>XPclump wrote: > >> > >> > >>>Using "Windows Update" from my IE7 browser under XPpro, after a few moments > >>>checking for updates, I get this message; > >>>"The website has encountered a problem and cannot display the page you are > >>>trying to view. The options provided below might help you solve the problem. " > >>>-the few options provided don't help. > >>> > >>>Looking in eventlog I see entries like these; > >>> > >>>Catalog Database (1836) The version store for this instance (0) has reached > >>>its maximum size of 16Mb. It is likely that a long-running transaction is > >>>preventing cleanup of the version store and causing it to build up in size. > >>>Updates will be rejected until the long-running transaction has been > >>>completely committed or rolled back. > >>>Possible long-running transaction: > >>> SessionId: 0x02E103C0 > >>> Session-context: 0x00000000 > >>> Session-context ThreadId: 0x00000194 > >>> > >>>wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance > >>>(0) has reached its maximum size of 8Mb. It is likely that a long-running > >>>transaction is preventing cleanup of the version store and causing it to > >>>build up in size. Updates will be rejected until the long-running transaction > >>>has been completely committed or rolled back. > >>>Possible long-running transaction: > >>> SessionId: 0x022603C0 > >>> Session-context: 0x00000000 > >>> Session-context ThreadId: 0x00000648 > >>> > >>>Any idea what these are, and how I can clear them? The event-log help site > >>>has no entries on these topics.. > >>> > >>>TIA > >> >
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