Turn round time for Nokia warranty repair?
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From: Invisible Man on 5 May 2010 10:28 Anyone got any idea how long the turnaround time is for phones sent back to Nokia under warranty? Appears to be a software problem. N86. TIA for any replies
From: Jon on 5 May 2010 14:55 In article <hrrv9o$7tl$1(a)news.eternal-september.org>, invisible(a)invalid.invalid says... > Anyone got any idea how long the turnaround time is for phones sent back > to Nokia under warranty? Appears to be a software problem. N86. > > TIA for any replies Anywhere from 3 days to 3 months, depednign on where it's gone and if parts are required weather they are in stock or not etc. It's an impossible question to answer accurately. -- Regards Jon
From: Invisible Man on 5 May 2010 16:18 On 05/05/2010 19:55, Jon wrote: > In article<hrrv9o$7tl$1(a)news.eternal-september.org>, > invisible(a)invalid.invalid says... >> Anyone got any idea how long the turnaround time is for phones sent back >> to Nokia under warranty? Appears to be a software problem. N86. >> >> TIA for any replies > > Anywhere from 3 days to 3 months, depednign on where it's gone and if > parts are required weather they are in stock or not etc. It's an > impossible question to answer accurately. Thanks Jon It went to Thetford just over a week ago. Been Product received In repair since about last Thursday
From: Jon on 9 May 2010 15:13 In article <hrsjr9$5io$1(a)news.eternal-september.org>, invisible(a)invalid.invalid says... > It went to Thetford just over a week ago. Been > Product received > In repair > since about last Thursday I wasn't aware of any repair centre in Thetford. Care to elaborate? -- Regards Jon
From: Invisible Man on 9 May 2010 18:14
On 09/05/2010 20:13, Jon wrote: > In article<hrsjr9$5io$1(a)news.eternal-september.org>, > invisible(a)invalid.invalid says... >> It went to Thetford just over a week ago. Been >> Product received >> In repair >> since about last Thursday > > I wasn't aware of any repair centre in Thetford. Care to elaborate? Repair status now says phone is on its way back to me. If you apply for warranty repair on line and opt to send the phone back freepost you get an authority code and instructions that include the following: Here's what to do next: • Create a back-up of your personal data. • Packing instructions • Remove and retain your battery, battery cover, SIM and memory card before packing your device. We can't guarantee that these items will be returned to you. • Pack your Nokia device in a small padded envelope to protect it from damage. • If possible, also include a proof of purchase, such as your receipt. If your device is out of warranty on our register, a proof of purchase will be required. • Print copy of this page to be included in your parcel together with your device and keep a copy of this email for your reference. • Send to: Freepost <deleted>, Anovo, 10e Burrell Way, THETFORD, IP24 3RW Nokia Care nokia.co.uk/support Call +44 (0) 845 0455555 |