Uable to use Safe Mode w/Networking
in [Windows XP]
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From: britina10 on 5 Mar 2010 09:56 I have the Antivirus Soft virus (?) and I am trying to get rid of it. In order to do so, I have to get into Safe Mode w/Networking. When I try doing that, I keep getting a blue screen error: "...windows has been shut down to prevent damage to your computer..." What is my problem? Thanks!
From: Shenan Stanley on 5 Mar 2010 11:58 britina10 wrote: > I have the Antivirus Soft virus (?) and I am trying to get rid of > it. > > In order to do so, I have to get into Safe Mode w/Networking. When > I try doing that, I keep getting a blue screen error: "...windows > has been shut down to prevent damage to your computer..." > > What is my problem? Thanks! No idea - not enough information. If you are infested with malware/viruses/trojans and root kits and you cannot get it cleaned up yourself and/or the damage is already done (sounds like it is) then you should probably format and clean install and restore from your backups (your stuff...) -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: PA Bear [MS MVP] on 5 Mar 2010 12:14 NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!! Checking for/Help with Hijackware: • http://mvps.org/winhelp2002/unwanted.htm • http://inetexplorer.mvps.org/tshoot.html • http://www.mvps.org/sramesh2k/Malware_Defence.htm • http://www.elephantboycomputers.com/page2.html#Removing_Malware **Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.** If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. britina10 wrote: > I have the Antivirus Soft virus (?) and I am trying to get rid of it. > > In order to do so, I have to get into Safe Mode w/Networking. When I try > doing that, I keep getting a blue screen error: "...windows has been shut > down to prevent damage to your computer..." > > What is my problem? Thanks!
From: Doug on 5 Mar 2010 12:46 http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft britina10 wrote: >> I have the Antivirus Soft virus (?) and I am trying to get rid of it. >> >> In order to do so, I have to get into Safe Mode w/Networking. When I >> try doing that, I keep getting a blue screen error: "...windows has >> been shut down to prevent damage to your computer..." >> >> What is my problem? Thanks!
From: Elmo on 5 Mar 2010 14:03
britina10 wrote: > I have the Antivirus Soft virus (?) and I am trying to get rid of it. > > In order to do so, I have to get into Safe Mode w/Networking. When I try > doing that, I keep getting a blue screen error: "...windows has been shut > down to prevent damage to your computer..." > > What is my problem? Thanks! Download this Avira Antivir Rescue System program which will burn a CD image to a blank CD. It's updated a few times per day. Insert the CD into the damaged machine and let it do a scan of your system. Before starting the scan, select "Configuration" and set to repair or rename the infected files. Sometimes your machine won't restart after such a repair process, so you might want to save needed files to another system before using this. If you can't, then you can move the hard drive to another machine to copy needed files. You can do that before, or after this scan. http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/superantispywarefreevspro.html You can try some of the CD's mentioned at the following site. BitDefender was my favorite, but if the infected machine can't connect to the internet to get updates, Avira comes with current virus definitions. Also, some of these just won't run on some systems, perhaps because there's no drivers available for some system devices, motherboard, graphics card, etc. So try a few of these till you find one that works: Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/ Download the executable rather than the .iso image, if one is available, (though no .exe is available for BitDefender). After the scan is run, if you elect to quarantine files, they're quarantined to RAM and lost after you reboot. You'll need to copy any quarantined files to the hard drive, a thumb drive or elsewhere before exiting. -- Joe =o) |