Unable to receive some faxes
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From: Gregg Hill on 4 Oct 2006 17:14 Just in case anyone is still watching this thread, I thought I would give an update. I finally received the modem I bought off of ebay. The box pictured stated it is a "3Com Courier V.Everything model 3453" modem, new in the box. It did indeed appear to be new, but it has the US Robotics name all over it and not the 3Com name. It is model number 3CP3453, which is probably the model made around the time 3Com bought USR. My client has two of their customers who cannot fax to the MultiTech MultiModem II MT5600BA-V92 modem on their Microsoft SBS 2003 server (Dell PowerEdge 2800). I had both of those customers try to send a fax to my IBM-clone server running SBS 2003 with an internal MultiTech MT5634ZPX-PCI modem, and both failed. Some others (Crina Li, Harry B, etc) have recommended using a 3Com (US Robotics) Courier V.Everything modem that they claim will answer just about anything that calls. So, I bought a "3Com Courier V.Everything model 3453" off of ebay and hooked it up to my server, then had the two problem customers try their faxes again. I received test faxes from both of those customers, while the test faxes they sent to my client's MultiModem II failed a few minutes later. I had one of them send again just to see if it was a fluke, and the fax was received perfectly. I am still trying to find out what brand of modem is used by one of those senders. The other one said they have a US Robotics Sportster modem on their server. Neither my client's MT5600BA-V92 nor my MT5634ZPX-PCI modem will answer a fax from the US Robotics Sportster modem, but the 3Com Courier V.Everything modem does answer it. And yes, all speed settings on both modems were the same: 19200 all around. Problem solved. Now to see if MultiTech willl refund my money. It is too late to return it to Ingram Micro. Gregg Hill "SuperGumby [SBS MVP]" <not(a)your.nellie> wrote in message news:OIA2Yjd3GHA.4560(a)TK2MSFTNGP05.phx.gbl... > OUCH!!! > > "Gregg Hill" <bogus(a)nowhere.com> wrote in message > news:O9iYZ2a3GHA.1796(a)TK2MSFTNGP06.phx.gbl... >> Crina, >> >> You have previously recommended the "3Com Courier V. Everything External >> modem," even though I cannot find it on the HCL. >> >> In this post >> http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/6ccee520cafd9038/32b36d30cb14dde5?lnk=st&q=crina+3com+courier&rnum=3&hl=en#32b36d30cb14dde5, >> you stated, "In some cases I have seen, the customers were able to >> receive >> faxes from these multifunction devices after replacing the modem (US >> Robotics) with a 3Com Courier V. Everything External modem." >> >> In this post from January >> http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/312c71342eabef22/ec12721c48b00df8?lnk=st&q=crina+3com+courier&rnum=1&hl=en#ec12721c48b00df8, >> you stated, "For the same issue, I have seen the main solution for the >> issue is to change the fax modem for your SBS server. For example: The US >> Robotics Sportster 56k V.92 (model 5686) was replaced with a 3Com Courier >> V. Everything External modem. The Zoom V.92 USB modem was replaced with a >> 3Com Courier V. Everything External modem." >> >> You even debated with the original poster in the above noted thread as to >> whether or not that modem was the same as the US Robotics Courier V. >> Everything External modem. Before you debate that again, you need to >> realize that 3Com does not currently sell the "Courier V. Everything >> External modem." US Robotics became a subsidiary of 3Com Corporation in >> June 1997, then separated from 3Com around 2002, and 3Com no longer sells >> modems. USR bought the rights to the 3Com Courier V. Everything External >> modem. That modem was originally repackaged and sold by US Robotics with >> a >> label calling it the "3Com US Robotics Courier V.Everything 56K Analog >> Corporate Modem." It is now sold ONLY by US Robotics and it is the same >> physical modem. It even has the same part number as the 3Com modem had >> (3453). >> >> Every time Microsoft answers a modem concern, the answer always claims >> that the modem must be on the HCL. YOU have specifically recommended the >> "3Com Courier V.Everything" modem to fix problems. I cannot find that >> modem on the HCL, nor is it on the HCL under its USR part number. Why do >> you tell us that the modem we are using is not on the HCL, yet YOU >> recommend one that is not on the HCL either? >> >> As I noted in my last post, that modem is identical to the "3Com US >> Robotics Courier V.Everything 56K Analog Corporate Modem." That one has >> been replaced by US Robotics CourierT 56K* V.92 Business Modem found here >> http://www.usr.com/products/business/business-product.asp?sku=USR3453B. >> >> So my question is, do you still recommend the "Courier V. Everything >> External modem" (previously sold by 3Com, now sold by USR) even though it >> is not on the HCL? >> >> Thank you for your time. >> >> Gregg Hill >> >> >> >> >> >> ""Crina Li"" <v-crinal(a)online.microsoft.com> wrote in message >> news:GIJjsSV3GHA.4548(a)TK2MSFTNGXA01.phx.gbl... >>> Hi Gregg, >>> >>> Thanks for your update. >>> >>> Actually I also have no experience on using of the modem. Based on my >>> research I only found changing the modem will be the solution for some >>> fax >>> issue. For more information, you still need to contact the modem vendor. >>> Also hope some community members who has experience on this can help. >>> >>> Thanks for your understanding! >>> >>> Best regards, > <snip> > |