Unable to receive some faxes
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From: Gregg Hill on 18 Sep 2006 12:52 Hello! I set up a client's SBS 2003 Standard SP1 server to receive faxes via the Microsoft fax service. We are using a MultiTech MT5600BA-V92 MultiModem II external modem http://www.multitech.com/PRODUCTS/Families/MultiModemII/ connected to a Digi Neo2 2-port serial adapter http://www.digi.com/pdf/prd_msc_digineo.pdf that is installed in a Dell PowerEdge 2800 server. We are using the built-in fax service rather than GFi FAXmaker or other software. They get several inbound fax failures a day. The modem is set to answer after two rings. All outbound faxes work normally. I believe the problem is either the modem port speed (started at 115200, now 19200) or perhaps some special initialization string is needed to communicate with the problem systems. The client's line does not have Caller ID yet, so I do not know all the inbound numbers that have problems. Even when I had the modem set to 115200, I could receive from old fax machines. I am trying to figure out the failing systems so I know what they are using to send faxes to my client. One of their clients uses a fax modem and server to send faxes, and their faxes always fail to receive. If that company sends from their manual fax machine, the fax is received normally. Their IT guy claims to know what the problem is, but he has been very unresponsive, not answering calls or emails. I cannot even find out what modem they use. We are working on getting some information from him. Failed fax times so far today, some of which are probably just the sending fax retrying: 7:21:55AM (Pacific Time) 7:26:43AM 7:27:28AM 7:33:02AM 8:03:34AM 8:35:43AM 9:06:23AM 9:25:17AM I have enclosed the text from several logs, separated with asterisks. If anyone has any ideas, please let me know! Thank you very much for your time. Gregg Hill ********************************************************* The Fax Monitor says, "An error occurred while receiving the fax." ********************************************************* ********************************************************* Event Viewer application log has this error: Event Type: Error Event Source: Microsoft Fax Event Category: Inbound Event ID: 32092 Date: 9/18/2006 Time: 9:06:23 AM User: N/A Computer: MXPDC Description: The Fax service failed to receive a fax. From: . CallerId: . To: Smith Stucco. Pages: 0. Device Name: MT5600BA-V92. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ********************************************************* ********************************************************* The fax activity log shows a line such as this for each failed receive: "Reception error" "Unknown fatal error" "0x0000000c" 9/18/2006 09:06:10 9/18/2006 09:06:23 "MT5600BA-V92" "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C6DB3C5B86A7.tif" 0 "Smith Stucco" " " "" " " 0 Every once in a while, they will get this error in the fax activity log: "Reception error" "The incoming call cannot be answered as a fax call" "0x40000801" 9/16/2006 15:19:53 9/16/2006 15:20:46 "MT5600BA-V92" "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C6D9DE3BB2AB.tif" 0 "Smith Stucco" " " "" " " 0 ********************************************************* ********************************************************* The modem log for failed faxes under C:\WINDOWS\system32\LogFiles\Fax\Incoming shows: [9/18/2006 09:06:10] Device name: MT5600BA-V92 Permanent TAPI line ID: 16E208 Unimodem registry key: 0000 Job type: Receive [09:06:10][-2077565640][ 130173][ ] Modem initialization [09:06:10][-2077565593][ 131580][ ] send: "AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1" [09:06:10][-2077565500][ 131688][ ] recv: "OK" [09:06:10][-2077565453][ 131580][ ] send: "AT" [09:06:11][-2077565359][ 131688][ ] recv: "OK" [09:06:11][-2077565312][ 131580][ ] send: "AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1" [09:06:11][-2077565218][ 131688][ ] recv: "OK" [09:06:11][-2077565171][ 131580][ ] send: "ATM0L0" [09:06:11][-2077565109][ 131688][ ] recv: "OK" [09:06:11][-2077565109][ 330019][ ] Phase A - Call establishment [09:06:11][-2077565109][ 330030][ ] Answering... [09:06:11][-2077565000][ 130698][ ] send: "AT+FCLASS=1" [09:06:11][-2077564453][ 131580][ ] send: "AT" [09:06:11][-2077564390][ 131688][ ] recv: "OK" [09:06:12][-2077564281][ 130698][ ] send: "AT+FCLASS=1" [09:06:12][-2077563734][ 131580][ ] send: "AT" [09:06:12][-2077563671][ 131688][ ] recv: "OK" [09:06:12][-2077563468][ 131283][ ] send: "ATA" [09:06:18][-2077557421][ 131688][ ] recv: "CONNECT" [09:06:18][-2077557421][ 131306][ ] Response - CONNECT [09:06:18][-2077557421][ 310227][ ] Phase B - Negotiation [09:06:18][-2077557421][ 300036][ ] CSI is "Smith Stucco" [09:06:18][-2077557421][ 370475][ ] Composing DIS with the following capabilities: [09:06:18][-2077557421][ 380039][ ] - Supported Modulations: V.27 ter, V.29, V.33, V.17 [09:06:18][-2077557421][ 380040][ ] - Ability to use fine resolution: Yes [09:06:18][-2077557421][ 380041][ ] - Ability to use 2D coding: Yes [09:06:18][-2077557421][ 380042][ ] - Supported Page Width: 1728 [09:06:18][-2077557421][ 380043][ ] - Supported Page Length: Unlimited [09:06:18][-2077557421][ 380044][ ] - Minimum scan line time: 0 [09:06:18][-2077557421][ 310930][ ] Sending CSI-DIS [09:06:19][-2077557359][ 200267][ ] send: CSI, 23 bytes, ff 03 40 20 20 20 20 20 20 20 6f 63 63 75 74 53 20 78 65 6c 72 65 4d [09:06:19][-2077557359][ 50408][ ] send: <dle><etx> [09:06:19][-2077556500][ 131688][ ] recv: "CONNECT" [09:06:19][-2077556
From: "Crina Li" on 19 Sep 2006 04:25 Hi Gregg, Thanks for your posting in SBS newsgroup. According to your post, I understand that some faxes are not received completely and some times, there are event id 32092 messages. If I have misunderstood your concerns, please do not hesitate to let me know. Firstly I have checked your modem, it is not in Microsoft HCL list. The problem may be caused by the modem. Currently please try the following steps to see how thing goes: 1. Reduce the baud rate of the incoming fax modem and see how it goes. 1) Open My Computer -> Control Panel -> Phone and Modem Options. 2) On the Modems tab, select your modem from the list and click Properties. 3) On the Advanced tab, click Change Default Preferences. 4) The Port speed is 115200 by default; change it to 9600 and see how it goes. 2. Try turning off compression. To do this, repeat steps 1) - 3) above, and then change Compression to Disabled. 3. Install the last driver for the modem and check if the issue persists. Related information: You cannot receive some faxes and Event ID 32091 and Event ID 32092 are logged on a Small Business Server 2000-based computer and on a Windows Small Business Server 2003-based computer http://support.microsoft.com/default.aspx?scid=kb;en-us;839501 Thanks for your time and I look forward to hearing from you. Best regards, Crina Li (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Reply-To: "Gregg Hill" <bogus(a)nowhere.com> | From: "Gregg Hill" <bogus(a)nowhere.com> | Subject: Unable to receive some faxes | Date: Mon, 18 Sep 2006 09:52:39 -0700 | Lines: 1314 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869 | X-RFC2646: Format=Flowed; Original | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962 | Message-ID: <OyYKeL02GHA.696(a)TK2MSFTNGP03.phx.gbl> | Newsgroups: microsoft.public.windows.server.sbs | NNTP-Posting-Host: rrcs-67-52-120-182.west.biz.rr.com 67.52.120.182 | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:298372 | X-Tomcat-NG: microsoft.public.windows.server.sbs | | Hello! | | I set up a client's SBS 2003 Standard SP1 server to receive faxes via the | Microsoft fax service. We are using a MultiTech MT5600BA-V92 MultiModem II | external modem http://www.multitech.com/PRODUCTS/Families/MultiModemII/ | connected to a Digi Neo2 2-port serial adapter | http://www.digi.com/pdf/prd_msc_digineo.pdf that is installed in a Dell | PowerEdge 2800 server. We are using the built-in fax service rather than GFi | FAXmaker or other software. They get several inbound fax failures a day. The | modem is set to answer after two rings. All outbound faxes work normally. | | I believe the problem is either the modem port speed (started at 115200, now | 19200) or perhaps some special initialization string is needed to | communicate with the problem systems. The client's line does not have Caller | ID yet, so I do not know all the inbound numbers that have problems. Even | when I had the modem set to 115200, I could receive from old fax machines. I | am trying to figure out the failing systems so I know what they are using to | send faxes to my client. One of their clients uses a fax modem and server to | send faxes, and their faxes always fail to receive. If that company sends | from their manual fax machine, the fax is received normally. Their IT guy | claims to know what the problem is, but he has been very unresponsive, not | answering calls or emails. I cannot even find out what modem they use. We | are working on getting some information from him. | | Failed fax times so far today, some of which are probably just the sending | fax retrying: | | 7:21:55AM (Pacific Time) | 7:26:43AM | 7:27:28AM | 7:33:02AM | 8:03:34AM | 8:35:43AM | 9:06:23AM | 9:25:17AM | | | I have enclosed the text from several logs, separated with asterisks. If | anyone has any ideas, please let me know! | | Thank you very much for your time. | | Gregg Hill | | | | | | ********************************************************* | The Fax Monitor says, "An error occurred while receiving the fax." | ********************************************************* | | | | | ********************************************************* | | Event Viewer application log has this error: | | Event Type: Error | Event Source: Microsoft Fax | Event Category: Inbound | Event ID: 32092 | Date: 9/18/2006 | Time: 9:06:23 AM | User: N/A | Computer: MXPDC | Description: | The Fax service failed to receive a fax. From: . CallerId: . To: Smith | Stucco. Pages: 0. Device Name: MT5600BA-V92. | | For more information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp. | | ********************************************************* | | | | | | ********************************************************* | The fax activity
From: Gregg Hill on 19 Sep 2006 16:12 Crina, I see that answer a lot from Microsoft, i.e., "your modem is not on the HCL." This modem is recommended by many individuals in this group, and it is the only brand of modem recommended by GFi for use with their FAXmaker software. Even though I do not use the modem with GFi FAXmaker, it should work fine with SBS 2003's fax service. Are there any external fax modems that actually made it onto the HCL? What about this one: http://www.usr.com/products/business/business-product.asp?sku=USR3453B ? It is the replacement for the US Robotics Courier V.Everything you have recommended before, which is not made by 3Com as you previously stated, but is made by US Robotics. See your thread here: http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/312c71342eabef22/c2f499a5b223cc24?lnk=st&q=&rnum=1&hl=en#c2f499a5b223cc24 I will follow your suggestions. One question, though. Would it be best to use the manufacturer's driver, or a generic fax modem driver from Microsoft? Gregg Hill ""Crina Li"" <v-crinal(a)online.microsoft.com> wrote in message news:DuCO8U82GHA.4916(a)TK2MSFTNGXA01.phx.gbl... > Hi Gregg, > > Thanks for your posting in SBS newsgroup. > > According to your post, I understand that some faxes are not received > completely and some times, there are event id 32092 messages. If I have > misunderstood your concerns, please do not hesitate to let me know. > > Firstly I have checked your modem, it is not in Microsoft HCL list. The > problem may be caused by the modem. Currently please try the following > steps to see how thing goes: > > 1. Reduce the baud rate of the incoming fax modem and see how it goes. > > 1) Open My Computer -> Control Panel -> Phone and Modem Options. > 2) On the Modems tab, select your modem from the list and click > Properties. > 3) On the Advanced tab, click Change Default Preferences. > 4) The Port speed is 115200 by default; change it to 9600 and see how it > goes. > > 2. Try turning off compression. To do this, repeat steps 1) - 3) above, > and > then change Compression to Disabled. > 3. Install the last driver for the modem and check if the issue persists. > > Related information: > > You cannot receive some faxes and Event ID 32091 and Event ID 32092 are > logged on a Small Business Server 2000-based computer and on a Windows > Small Business Server 2003-based computer > http://support.microsoft.com/default.aspx?scid=kb;en-us;839501 > > Thanks for your time and I look forward to hearing from you. > > Best regards, > > Crina Li (MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > > ===================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no > rights. > -------------------- > | Reply-To: "Gregg Hill" <bogus(a)nowhere.com> > | From: "Gregg Hill" <bogus(a)nowhere.com> > | Subject: Unable to receive some faxes > | Date: Mon, 18 Sep 2006 09:52:39 -0700 > | Lines: 1314 > | X-Priority: 3 > | X-MSMail-Priority: Normal > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869 > | X-RFC2646: Format=Flowed; Original > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962 > | Message-ID: <OyYKeL02GHA.696(a)TK2MSFTNGP03.phx.gbl> > | Newsgroups: microsoft.public.windows.server.sbs > | NNTP-Posting-Host: rrcs-67-52-120-182.west.biz.rr.com 67.52.120.182 > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:298372 > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | Hello! > | > | I set up a client's SBS 2003 Standard SP1 server to receive faxes via > the > | Microsoft fax service. We are using a MultiTech MT5600BA-V92 MultiModem > II > | external modem http://www.multitech.com/PRODUCTS/Families/MultiModemII/ > | connected to a Digi Neo2 2-port serial adapter > | http://www.digi.com/pdf/prd_msc_digineo.pdf that is installed in a Dell > | PowerEdge 2800 server. We are using the built-in fax service rather than > GFi > | FAXmaker or other software. They get several inbound fax failures a day. > The > | modem is set to answer after two rings. All outbound faxes work > normally. > | > | I believe the problem is either the modem port speed (started at 115200, > now > | 19200) or perhaps some special initialization string is needed to > | communicate with the problem systems. The client's line does not have > Caller > | ID yet, so I do not know all the inbound numbers that have problems. > Even > | when I had the modem set to 115200, I could receive from old fax > machines. I > | am trying to figure out the failing systems so I know what they are > using > to > | send faxes to my client. One of their clients uses a fax modem and > server > to > | send faxes, and their faxes always fail to receive. If that company > sends > | from their manual fax machine, the fax is received normally. Their IT > guy > | claims to know what the problem is, but he has been very unresponsive, > not > | answering calls or emails. I cannot even find out what modem they use. > We > | are w
From: "Crina Li" on 20 Sep 2006 00:08 Hi Gregg, Thanks for your update. You can use the manufacturer's driver. Thanks for your time and I look forward to hearing from you. Best regards, Crina Li (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Reply-To: "Gregg Hill" <bogus(a)nowhere.com> | From: "Gregg Hill" <bogus(a)nowhere.com> | References: <OyYKeL02GHA.696(a)TK2MSFTNGP03.phx.gbl> <DuCO8U82GHA.4916(a)TK2MSFTNGXA01.phx.gbl> | Subject: Re: Unable to receive some faxes | Date: Tue, 19 Sep 2006 13:12:36 -0700 | Lines: 1597 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869 | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962 | X-RFC2646: Format=Flowed; Original | Message-ID: <e2mC0fC3GHA.1068(a)TK2MSFTNGP05.phx.gbl> | Newsgroups: microsoft.public.windows.server.sbs | NNTP-Posting-Host: rrcs-67-52-120-182.west.biz.rr.com 67.52.120.182 | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:298711 | X-Tomcat-NG: microsoft.public.windows.server.sbs | | Crina, | | I see that answer a lot from Microsoft, i.e., "your modem is not on the | HCL." This modem is recommended by many individuals in this group, and it is | the only brand of modem recommended by GFi for use with their FAXmaker | software. Even though I do not use the modem with GFi FAXmaker, it should | work fine with SBS 2003's fax service. | | Are there any external fax modems that actually made it onto the HCL? What | about this one: | http://www.usr.com/products/business/business-product.asp?sku=USR3453B ? It | is the replacement for the US Robotics Courier V.Everything you have | recommended before, which is not made by 3Com as you previously stated, but | is made by US Robotics. See your thread here: | http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_th read/thread/312c71342eabef22/c2f499a5b223cc24?lnk=st&q=&rnum=1&hl=en#c2f499a 5b223cc24 | | I will follow your suggestions. One question, though. Would it be best to | use the manufacturer's driver, or a generic fax modem driver from Microsoft? | | Gregg Hill | | | | ""Crina Li"" <v-crinal(a)online.microsoft.com> wrote in message | news:DuCO8U82GHA.4916(a)TK2MSFTNGXA01.phx.gbl... | > Hi Gregg, | > | > Thanks for your posting in SBS newsgroup. | > | > According to your post, I understand that some faxes are not received | > completely and some times, there are event id 32092 messages. If I have | > misunderstood your concerns, please do not hesitate to let me know. | > | > Firstly I have checked your modem, it is not in Microsoft HCL list. The | > problem may be caused by the modem. Currently please try the following | > steps to see how thing goes: | > | > 1. Reduce the baud rate of the incoming fax modem and see how it goes. | > | > 1) Open My Computer -> Control Panel -> Phone and Modem Options. | > 2) On the Modems tab, select your modem from the list and click | > Properties. | > 3) On the Advanced tab, click Change Default Preferences. | > 4) The Port speed is 115200 by default; change it to 9600 and see how it | > goes. | > | > 2. Try turning off compression. To do this, repeat steps 1) - 3) above, | > and | > then change Compression to Disabled. | > 3. Install the last driver for the modem and check if the issue persists. | > | > Related information: | > | > You cannot receive some faxes and Event ID 32091 and Event ID 32092 are | > logged on a Small Business Server 2000-based computer and on a Windows | > Small Business Server 2003-based computer | > http://support.microsoft.com/default.aspx?scid=kb;en-us;839501 | > | > Thanks for your time and I look forward to hearing from you. | > | > Best regards, | > | > Crina Li (MSFT) | > | > Microsoft CSS Online Newsgroup Support | > | > Get Secure! - www.microsoft.com/security | > | > ===================================================== | > This newsgroup only focuses on SBS technical issues. If you have issues | > regarding other Microsoft products, you'd better post in the corresponding | > newsgroups so that they can be resolved in an efficient and timely manner. | > You can locate the newsgroup here: | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx | > | > When opening a new thread via the web interface, we recommend you check | > the | > "Notify me of replies" box to receive e-mail notifications when there are | > any updates in your thread. When responding to posts via your newsreader, | > please "Reply to Group" so that others may learn and benefit from your | > issue. | > | > Microsoft engineers can only focus on one issue per thread. Although we | > provide other information for your reference, we recommend you post | > different incidents in different threads to keep the thread clean. In | > doing | > so, it will ensure your issues are resolved in a timely manner. | > | > For urgent issues, you may want to contact Microsoft CSS
From: Gregg Hill on 20 Sep 2006 12:09
Crina, What about my questions regarding modems? The modem you have recommended previously (See your thread here: http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/312c71342eabef22/c2f499a5b223cc24?lnk=st&q=&rnum=1&hl=en#c2f499a5b223cc24) is the 3Com Courier V.Everything, which was initially made by 3Com, then by US Robotics, with retail packaging stating "3Com US Robotics Courier V.Everything 56K Analog Corporate Modem." It is now made by US Robotics, and has been replaced by the US Robotics Courier? 56K* V.92 Business Modem found here http://www.usr.com/products/business/business-product.asp?sku=USR3453B. Are you still recommending that modem? I never could find it on the HCL. Gregg Hill ""Crina Li"" <v-crinal(a)online.microsoft.com> wrote in message news:s99avpG3GHA.400(a)TK2MSFTNGXA01.phx.gbl... > Hi Gregg, > > Thanks for your update. > > You can use the manufacturer's driver. > > Thanks for your time and I look forward to hearing from you. > > Best regards, > > Crina Li (MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > > ===================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no > rights. > -------------------- > | Reply-To: "Gregg Hill" <bogus(a)nowhere.com> > | From: "Gregg Hill" <bogus(a)nowhere.com> > | References: <OyYKeL02GHA.696(a)TK2MSFTNGP03.phx.gbl> > <DuCO8U82GHA.4916(a)TK2MSFTNGXA01.phx.gbl> > | Subject: Re: Unable to receive some faxes > | Date: Tue, 19 Sep 2006 13:12:36 -0700 > | Lines: 1597 > | X-Priority: 3 > | X-MSMail-Priority: Normal > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869 > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962 > | X-RFC2646: Format=Flowed; Original > | Message-ID: <e2mC0fC3GHA.1068(a)TK2MSFTNGP05.phx.gbl> > | Newsgroups: microsoft.public.windows.server.sbs > | NNTP-Posting-Host: rrcs-67-52-120-182.west.biz.rr.com 67.52.120.182 > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:298711 > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | Crina, > | > | I see that answer a lot from Microsoft, i.e., "your modem is not on the > | HCL." This modem is recommended by many individuals in this group, and > it > is > | the only brand of modem recommended by GFi for use with their FAXmaker > | software. Even though I do not use the modem with GFi FAXmaker, it > should > | work fine with SBS 2003's fax service. > | > | Are there any external fax modems that actually made it onto the HCL? > What > | about this one: > | http://www.usr.com/products/business/business-product.asp?sku=USR3453B ? > It > | is the replacement for the US Robotics Courier V.Everything you have > | recommended before, which is not made by 3Com as you previously stated, > but > | is made by US Robotics. See your thread here: > | > http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_th > read/thread/312c71342eabef22/c2f499a5b223cc24?lnk=st&q=&rnum=1&hl=en#c2f499a > 5b223cc24 > | > | I will follow your suggestions. One question, though. Would it be best > to > | use the manufacturer's driver, or a generic fax modem driver from > Microsoft? > | > | Gregg Hill > | > | > | > | ""Crina Li"" <v-crinal(a)online.microsoft.com> wrote in message > | news:DuCO8U82GHA.4916(a)TK2MSFTNGXA01.phx.gbl... > | > Hi Gregg, > | > > | > Thanks for your posting in SBS newsgroup. > | > > | > According to your post, I understand that some faxes are not received > | > completely and some times, there are event id 32092 messages. If I > have > | > misunderstood your concerns, please do not hesitate to let me know. > | > > | > Firstly I have checked your modem, it is not in Microsoft HCL list. > The > | > problem may be caused by the modem. Currently please try the following > | > steps to see how thing goes: > | > > | > 1. Reduce the baud rate of the incoming fax modem and see how it goes. > | > > | > 1) Open My Computer -> Control Panel -> Phone and Modem Options. > | > 2) On the Modems tab, select your modem from the list and click > | > Properties. > | > 3) On the Advanced tab, click Change Default Preferences. > | > 4) The Port speed is 115200 by default; change it to 9600 and see how > it > | > goes. > | > > | > 2. Try turning off compression. To do this, repeat steps 1) - 3) > above, > | > and > | > then change Compression to Disabled. > | > 3. Install the last driver for the modem and check if the issue > persists. > | > > | > Related information: > | > > | > You cannot receive some faxes and Event ID 32091 and Event ID 32092 > are > | > logged on a Small Business Server 2000-based computer and on a Windows > | > Small Business Server 2003-based computer > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;839501 > | > > | > Thanks for your time and I look forward to hearing from you. > | > > | > Best regards, > | > > | > Crina Li (MSFT) > | > > | > Microsoft CSS Online Newsgroup Support > | > > | > Get Secure! - www.microsoft.com/s |