Update 1 of 1 installing, computer won't shut down
in [Windows Update]
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From: Shenan Stanley on 29 Jun 2010 13:38 Annwyn wrote: > I am having exactly the same problem and have been for approx three > weeks. I have also disabled my automatic updates and it sticks on > 'installing 1 of 11' ' do not turn off your computer' but nothing > happens. I am running windows xp, and have service pack 2 installed > also, with regards to the 64 bit thingy, I have no idea, I'm not > that computer literate. A bit more information and help from > Windows customer help would be appreciated as to what the possible > problem could be and what can be done about it. Are you sure you have Windows XP with Service Pack 2? Start button --> RUN --> type in: (No "RUN", press the WindowsKey+R at the same time.) winver --> Click OK. That will give you (picture at top) the full name of the operating system. That will give you (in the test) the Service Pack you have installed. How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system http://support.microsoft.com/kb/827218 Did you call/contact the "Windows customer help"? This is a peer-to-peer (in my case) newsgroup (forum) where people can come to get help and/or help if they can. If you *do* have Windows XP with Service Pack 2 and it is 32-bit (see above for details on how to figure that out) - then... Why still Service Pack 2? What I think you should do - if you have Windows XP 32-bit with SP2 or later... Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx Reboot and logon as administrative user. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step - you may (hopefully) have SP3 already... If not - now is not the time. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button --> RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE --> Click OK. (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on NEXT --> When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit. Reboot and logon as administrative user. Visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot and logon as administrative user. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. (If you already have it - so be it...) After all that... How to use Disk Cleanup http://support.microsoft.com/kb/310312 You should now perform a full CHKDSK on your system drive (C:)... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C:)... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Come back - especially if you get stuck someplace, but even if you don't - and let everyone know how it turns out. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |