Vodafone Secure Remote Access - help?
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From: rest on 6 May 2010 04:24 On Apr 26, 7:40 pm, "Woody" <harroga...(a)ntlworld.spam.com> wrote: > "Woody" <harroga...(a)ntlworld.spam.com> wrote in message > > news:eYJAn.37$lQ.30(a)newsfe03.ams2... > > > > > My employer supplied laptop has a Vodafone 3G dongle (Huawei) > > with it to allow me to remotely access the Co network. > > > The Vodafone Secure Remote Access (VSRA) is a bit of a pain as, > > when installed, it takes over broadband, wi-fi, and mobile > > access. Once it has made Internet connection it triggers Cisco > > VPN client which, with Secure ID, sets up a VPN into the Co > > network. > > > I've had the unit a year or so and, after a few teething > > troubles, I've never had a problem with it - until now. I last > > used it about three weeks ago without problem, but every time I > > tried this week, both on mobile and on wi-fi it kept failing. > > > The screen has five stages of connection on it:- > > Connecting > > Establishing link > > Acquiring network address > > Authenticating > > Connected. > > > This last week it has failed every time at the Authentication > > stage as 'unable to contact server.' I have changed nothing > > since I last used it so I am baffled as to the cause. I have > > compared the config against that of a machine where it works > > and they appear identical. The only suggestion from IT is to > > reload the software. I have tried the dongle on another > > identical machine and it works perfectly. On one of my attempts > > to go on line I was next to a Vodafone site and (using GPRS > > fallback) it was showing 100% signal, so it is not a signal > > issue. I did manage to get on line through my free-access hotel > > wi-fi using Wireless Zero Config (the machine is running XP2 > > SP2) without problem, but VRSA failed every time when used. > > > I contacted Vodafone and all they could suggest was a firewall > > problem - but at the authentication stage it is not even > > connected to the Internet so the firewall is not involved. > > > Anyone familiar with this package and could give me any clues > > as to how to get it going again or the possible cause? My > > machine has an encrypted hard disc, but I have cold booted > > several times which usually overcomes any encryption-related > > issues to no avail. > > > -- > > Woody > > > harrogate three at ntlworld dot com > > Found the problem. > > McAfee issued a new AV update a week or so ago which defined > svchost.exe as a virus and deleted it. Caused no end of trouble > across the world. McAfee denied it of course. > > Did a restore to 6th April when I know it last worked and all is > well again. > > -- > Woody > > harrogate three at ntlworld dot com Hi Woody, Sorry this could not have been resolved quicker. Sometimes with anti virus software updates, it can take us and the rest of the industry a little longer to get to the route of issues like this, as we need to replicate it here with simalar conditions. I hope everything is back to normal and working o.k now. All the best, Andy Web Relations Team Vodafone UK
From: RCC on 6 May 2010 05:05 In message <d6f4ccc6-dc17-4811-aaa0-49908dd7f5e3(a)e1g2000yqe.googlegroups.com>, rest <andrew.wood2(a)vodafone.co.uk> writes >On Apr 26, 7:40�pm, "Woody" <harroga...(a)ntlworld.spam.com> wrote: >> "Woody" <harroga...(a)ntlworld.spam.com> wrote in message >> >> news:eYJAn.37$lQ.30(a)newsfe03.ams2... >> >> >> >> > My employer supplied laptop has a Vodafone 3G dongle (Huawei) >> > with it to allow me to remotely access the Co network. >> >> > The Vodafone Secure Remote Access (VSRA) is a bit of a pain as, >> > when installed, it takes over broadband, wi-fi, and mobile >> > access. Once it has made Internet connection it triggers Cisco >> > VPN client which, with Secure ID, sets up a VPN into the Co >> > network. >> >> > I've had the unit a year or so and, after a few teething >> > troubles, I've never had a problem with it - until now. I last >> > used it about three weeks ago without problem, but every time I >> > tried this week, both on mobile and on wi-fi it kept failing. >> >> > The screen has five stages of connection on it:- >> > Connecting >> > Establishing link >> > Acquiring network address >> > Authenticating >> > Connected. >> >> > This last week it has failed every time at the Authentication >> > stage as 'unable to contact server.' I have changed nothing >> > since I last used it so I am baffled as to the cause. I have >> > compared the config against that of a machine where it works >> > and they appear identical. The only suggestion from IT is to >> > reload the software. I have tried the dongle on another >> > identical machine and it works perfectly. On one of my attempts >> > to go on line I was next to a Vodafone site and (using GPRS >> > fallback) it was showing 100% signal, so it is not a signal >> > issue. I did manage to get on line through my free-access hotel >> > wi-fi using Wireless Zero Config (the machine is running XP2 >> > SP2) without problem, but VRSA failed every time when used. >> >> > I contacted Vodafone and all they could suggest was a firewall >> > problem - but at the authentication stage it is not even >> > connected to the Internet so the firewall is not involved. >> >> > Anyone familiar with this package and could give me any clues >> > as to how to get it going again or the possible cause? My >> > machine has an encrypted hard disc, but I have cold booted >> > several times which usually overcomes any encryption-related >> > issues to no avail. >> >> > -- >> > Woody >> >> > harrogate three at ntlworld dot com >> >> Found the problem. >> >> McAfee issued a new AV update a week or so ago which defined >> svchost.exe as a virus and deleted it. Caused no end of trouble >> across the world. McAfee denied it of course. >> >> Did a restore to 6th April when I know it last worked and all is >> well again. >> >> -- >> Woody >> >> harrogate three at ntlworld dot com > >Hi Woody, > >Sorry this could not have been resolved quicker. Sometimes with anti >virus software updates, it can take us and the rest of the industry a >little longer to get to the route of issues like this, as we need to >replicate it here with simalar conditions. I hope everything is back >to normal and working o.k now. > >All the best, > >Andy >Web Relations Team >Vodafone UK > I recall that a while ago there was a viral file named and disguised as svchost which installed itself in another directory on the pc. McAfee (which I abandoned in favour of AVG 2 years ago, got too clunky and intrusive) must have deleted the 'real' svchost rather than or as well as the impostor. Nice. Good to hear that system restore worked - not many people know it exists! -- Richard C
From: Woody on 6 May 2010 13:29 "RCC" <richard(a)mapson_cowling1.demon.co.uk> wrote in message news:97+doSCmZo4LFwz7(a)cowling1.demon.co.uk... > In message > <d6f4ccc6-dc17-4811-aaa0-49908dd7f5e3(a)e1g2000yqe.googlegroups.com>, > rest <andrew.wood2(a)vodafone.co.uk> writes >>On Apr 26, 7:40 pm, "Woody" <harroga...(a)ntlworld.spam.com> >>wrote: >>> "Woody" <harroga...(a)ntlworld.spam.com> wrote in message >>> >>> news:eYJAn.37$lQ.30(a)newsfe03.ams2... >>> >>> >>> >>> > My employer supplied laptop has a Vodafone 3G dongle >>> > (Huawei) >>> > with it to allow me to remotely access the Co network. >>> >>> > The Vodafone Secure Remote Access (VSRA) is a bit of a pain >>> > as, >>> > when installed, it takes over broadband, wi-fi, and mobile >>> > access. Once it has made Internet connection it triggers >>> > Cisco >>> > VPN client which, with Secure ID, sets up a VPN into the Co >>> > network. >>> >>> > I've had the unit a year or so and, after a few teething >>> > troubles, I've never had a problem with it - until now. I >>> > last >>> > used it about three weeks ago without problem, but every >>> > time I >>> > tried this week, both on mobile and on wi-fi it kept >>> > failing. >>> >>> > The screen has five stages of connection on it:- >>> > Connecting >>> > Establishing link >>> > Acquiring network address >>> > Authenticating >>> > Connected. >>> >>> > This last week it has failed every time at the >>> > Authentication >>> > stage as 'unable to contact server.' I have changed nothing >>> > since I last used it so I am baffled as to the cause. I >>> > have >>> > compared the config against that of a machine where it >>> > works >>> > and they appear identical. The only suggestion from IT is >>> > to >>> > reload the software. I have tried the dongle on another >>> > identical machine and it works perfectly. On one of my >>> > attempts >>> > to go on line I was next to a Vodafone site and (using GPRS >>> > fallback) it was showing 100% signal, so it is not a signal >>> > issue. I did manage to get on line through my free-access >>> > hotel >>> > wi-fi using Wireless Zero Config (the machine is running >>> > XP2 >>> > SP2) without problem, but VRSA failed every time when used. >>> >>> > I contacted Vodafone and all they could suggest was a >>> > firewall >>> > problem - but at the authentication stage it is not even >>> > connected to the Internet so the firewall is not involved. >>> >>> > Anyone familiar with this package and could give me any >>> > clues >>> > as to how to get it going again or the possible cause? My >>> > machine has an encrypted hard disc, but I have cold booted >>> > several times which usually overcomes any >>> > encryption-related >>> > issues to no avail. >>> >>> > -- >>> > Woody >>> >>> > harrogate three at ntlworld dot com >>> >>> Found the problem. >>> >>> McAfee issued a new AV update a week or so ago which defined >>> svchost.exe as a virus and deleted it. Caused no end of >>> trouble >>> across the world. McAfee denied it of course. >>> >>> Did a restore to 6th April when I know it last worked and all >>> is >>> well again. >>> >>> -- >>> Woody >>> >>> harrogate three at ntlworld dot com >> >>Hi Woody, >> >>Sorry this could not have been resolved quicker. Sometimes with >>anti >>virus software updates, it can take us and the rest of the >>industry a >>little longer to get to the route of issues like this, as we >>need to >>replicate it here with simalar conditions. I hope everything is >>back >>to normal and working o.k now. >> >>All the best, >> >>Andy >>Web Relations Team >>Vodafone UK >> > I recall that a while ago there was a viral file named and > disguised as svchost which installed itself in another > directory on the pc. McAfee (which I abandoned in favour of > AVG 2 years ago, got too clunky and intrusive) must have > deleted the 'real' svchost rather than or as well as the > impostor. Nice. > > Good to hear that system restore worked - not many people know > it exists! > > > -- > Richard C > Exactly the situation. A McAfee update was seeing svchost.exe as a virus. I restored to 6th April - the last time I know it worked - and all is now -- Woody harrogate three at ntlworld dot com OK, albeit I've had to do it three times!. McAfee of course deny any knowledge..................
From: The Natural Philosopher on 6 May 2010 16:59
Woody wrote: > I restored to 6th April - the last time I know it > worked - and all is now .....completely borked! :-0) |