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From: John Doue on 19 Dec 2007 05:12
mutefan(a)yahoo.com wrote:
> On Dec 18, 9:53 am, John Doue <notw...(a)yahoo.com> wrote:
>> mute...(a)yahoo.com wrote:
>>> On Nov 25, 4:58 pm, mks59 <marcus.swen...(a)gmail.com> wrote:
>>>> I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
>>>> Sale back on November 2nd. It was a great price for the hardware...
>>>> or so I thought.
>>>> After one week of very minimal use, it started to expectedly shut down
>>>> (as if someone pulled the power cord). All my unsaved work was lost.
>>>> After inspection I found that the machine was very hot and smelled as
>>>> though something was wrong. Immediately after the machine would turn
>>>> off, it would not respond to my attempts to turn it on. After waiting
>>>> for an hour (to let it cool off) everything seemed back to normal.
>>>> Since the first time, I have seen this behavior on several
>>>> occassions. I've sent a tech support request to Acer but have yet to
>>>> hear back from them. At this point I am considering returning the
>>>> laptop back to Walmart.
>>>> Has anyone else seen similar issues? Was I just the unlucky one that
>>>> got a lemon?
>>> I also bought one of these but returned it for the exact reason. You
>>> better get on the phone with Acer Customer Service in Texas.
>>> Personally, if I were you, I'd take it back to Walmart and ask the
>>> reason the particular model was on sale in the first place. Walmart's
>>> own full-time electronics clerk, this nice kid who should be running
>>> the joint, spent 1 hour+ online to verify what I told him: Acer has NO
>>> link to any physical place in the U.S.
>>> This was the thing that made me take it back. I asked two managers
>>> how Walmart could sell something so expensive as laptops without even
>>> having a U.S.-based plant to refer customers to for tech support or
>>> customer service. Never got an answer.
>>> Go back and make a stink about it. If you charged it, call the credit
>>> card company and tell them you want to file a dispute. Walmart had no
>>> right to put those machines on sale--do you know, when I brought it
>>> back, an older electronics "inspector," who had to make sure I put all
>>> the crappy cables and software back in the box in order to give me a
>>> refund, told me "Well, why did you buy something like this?" I said
>>> "Cause the bargain was so good." He said, "Well, then you only got
>>> yourself to blame." But he meant it in a nice way, like, Walmart
>>> knows there's people who can't afford high-end things--and in this
>>> case, in my opinion, really took advantage of them.
>>> Good luck.
>> If Acer has no link to any physical place in the U.S, how did they
>> manage the feat to repair the mini-desktop I sent them in less than a
>> week? Want to drive here?
>>
>> Acer America Repair
>> 1394 Eberhardt Rd.
>> Temple, TX 76504
>>
>> Please let us know, I am interested.
>>
>> Regards
>>
>> --
>> John Doue
>
> Don't take my word for it. Heck, even *I* didn't take my word for it,
> which is why I went to Walmart and asked a kid twenty years younger,
> "Is it my imagination or is there NO phone number, physical address,
> or U.S. based contact for this company on the site in their product
> manual?" The polite kid went into the customer service area, searched
> the same sites I searched, and came out an *hour* later. He said,
> exact words, "There's absolutely no place I found on this site or
> links that tell how to contact Acer about a defective laptop."
>
> I asked the Walmart store manager for help but got a blank stare. I
> kept calling Walmart because it came almost like a game; and I did
> have fifteen days to return the laptop. I also found the place in
> Texas you cite but only after a merchandising manager at Walmart
> helped me find it. Acer's "tech support" is closed more hours than
> it's open.
>
> As the return-checker at Walmart said, "You get what you pay for."
> But millionaires don't have to stand in Black Friday-special lines,
> and for Walmart to sell these laptops without a plan in place
> regarding customer service was inexcusable. I am positive not every
> consumer would have had the time to do the bit*%ing and moaning I did.

The bottom line is, if you are looking for support information, research
the Internet and go to Acer US site. It is not perfect but once you have
registered your product, you can ask a repair online. It worked
perfectly for me.

I agree, the Acer's manuals are far from perfect, but they save money by
editing the same for various countries.

And how did you expect any solid information from Walmart's people? They
certain do their best and I would not criticise them. But the fact that
they are 20 years younger or older than you is irrelevant: they just
cannot have the training to deal with this kind of situation.

And as for the line: "you get what you pay for" from the return checker,
what value does this have? This is usually true, but not always, so much
more is involved than the basic value of an item.

I think you were right to return the machine but you might have decided
to have fixed under warranty. Your experience, then, would have been a
better foundation for your opinion.

I am not particularly supporting Acer, but my experience with their
products has been good and my only experience with their support (I did
cause the malfunction, to be honest), has been excellent.

Regards



--
John Doue
From: gamerdudex420 on 31 Dec 2007 17:11
i have an acer laptop 5315-2153and wanted to know does anyone know how
to open the sd slot there is no button or anything.???? please
respond

THANKS
From: mike on 31 Dec 2007 18:29
gamerdudex420(a)aim.com wrote:
> i have an acer laptop 5315-2153and wanted to know does anyone know how
> to open the sd slot there is no button or anything.???? please
> respond
>
> THANKS
Think of it like a retractible ball point pen with a button on the top.

--
Return address is VALID!
From: gamerdudex420 on 1 Jan 2008 20:04
On Dec 31 2007, 6:29 pm, mike <spam...(a)gmail.com> wrote:
> gamerdudex...(a)aim.com wrote:
> > i have an acer laptop 5315-2153and wanted to know does anyone know how
> > to  open the sd slot there is no button or anything.???? please
> > respond
>
> > THANKS
>
> Think of it like a retractible ball point pen with a button on the top.
>
> --
> Return address is VALID!

thanks, cause i saw another laptop and it had a button. THANK YOU FOR
THE INFO!!!
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